Winner CES 2026 · ISE 2026 · TMCnet 2026

AI E-mail for Government Agencies. An AI email responder for government agencies and their programs

AI E-mail is an AI email responder for government agencies: mail sent to each program address lands on that program's desk, attached to the writer's record, with an answer drafted from your approved information in the writer's language. Each desk decides whether replies go out alone or wait for a staff member's click.

TRY AI E-MAIL FREENo credit card · Ready in 2 minutes

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI E-mail · Who answers

AI email responder for government agencies: per desk, Lisa sends, Lisa drafts for approval or staff write, real screen

Who answers

Each desk decides: Lisa answers and sends, Lisa writes and a person approves, or a person writes; the response time is set here too.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Let the forms desk answer alone; the appeals desk only drafts.”

Lisa“Here is the change: the forms desk answers and sends by itself, and on the appeals desk Lisa writes while a person approves. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Government Agencies use it

A business owner asks what a notice of late filing means; the draft explains it in your approved wording, and a clerk sends it with one key.

An attorney writes about a client's penalty; the thread waits in Needs you for the legal desk, and nothing goes out automatically.

A vendor asks in Spanish when an invoice is paid; the draft quotes your published payment terms in Spanish and waits for finance.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Your own sending domain, set up and warmed for you; replies land in Front Office, not in a personal inbox
Drafts and answers from your approved knowledge, in the customer's language; approve each one or let it send under rules you set
Take over any thread and send from your own address; connect your Google or Microsoft mailbox for personal mail
Every thread on the customer's record; a reply stops any running follow-up and alerts the owner
Templates written from your knowledge; deliverability report, bounces, complaints, engagement
Attachments, quotes and confirmations sent from the same place; nothing typed twice

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI E-mail does, for every business ›

Works withLisa, your AI assistant AI Follow-up AI Quoting AI Booking AI Tickets AI Returns & Warranty

Program desks

Constituent email management, one desk per program

A desk per address

Licensing, benefits, vendor payments or records: each address your agency publishes has its own desk, colour and count of open conversations.

Drafts in the writer's language

The answer waits in Ready to send, written from your approved pages in the language the constituent used, for a clerk to read and send.

Needs you for the hard ones

In program mailbox triage, mail that needs a decision is gathered in one list across desks, each with Lisa's proposal, so staff decide rather than sort.

Hard guards

An unclear reply gets one polite question, then a person; an unreadable attachment goes straight to a staff member.

Set-up

A shared inbox for government agencies, set up in 2 minutes

Add the addresses

Add each program address and the desk it lands on; the mailbox you use today stays as it is, and only new mail arrives here.

Choose who answers

Tell Lisa which program desks she may answer for alone and which must wait for staff; each change is shown before and after.

Set the response time

Choose how long constituent mail may wait on each desk before it counts as overdue, in office hours or around the clock.

Read a week of answers

During the free 7 days, read each answer Lisa prepared, sent or held for your program desks, then decide.

Questions & answers

AI E-mail for Government Agencies: questions & answers

Can an AI answer constituent emails for a government agency?

Yes, for the questions you allow. Each reply is written from your approved information in the writer's language, and you decide per desk whether Lisa sends alone, writes for a person to approve, or never writes at all.

Does anything leave without staff approval?

Only where you allow it. By default Lisa writes and a person approves: the draft waits in Ready to send and nothing leaves without a click. A desk moves to automated replies to citizen emails once your staff trust its answers.

What happens to an email about an appeal or a complaint?

It waits for a person. Set that desk so a person writes, and the mail sits in Needs you with Lisa's summary. After the AI rounds you allow on one thread, a person takes over with a copy to your escalation inbox.

Do replies leave from the agency's own addresses?

Yes. Each program address is its own desk, and replies go out from your own addresses with your signature and footer. A staff member's own mailbox can be connected beside the desks, folder by folder.

How do we know an email has waited too long?

Each desk sets a response time, four working hours by default, counted in office hours or around the clock. Overdue shows constituent mail unanswered past it, and Unassigned shows what nobody has taken yet.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Government Agencies ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.