AI Assist on calls for Government Agencies. Approved wording on the clerk's screen during the call.
AI Assist on calls shows live suggestions from your approved knowledge on the clerk's screen while the citizen talks: the explanation of a notice letter, the documents a renewal needs, the escalation path for a distressed caller. It never speaks to the citizen; your clerk stays the voice and keeps every decision.
TRY AI ASSIST FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“During calls, show notice-letter explanations and the escalation path for distressed callers.”
Lisa“Done: during calls, clerks now see your notice-letter explanations and the escalation path for distressed callers. Should it cover the permit line too?”
Any setting, in any module · applied only on your yes
How Government Agencies use it
A caller reads out a line from an assessment notice, and the clerk's screen shows your approved explanation of it.
A new clerk is asked about an import permit and sees the required documents on screen before answering.
A caller becomes distressed during a penalty call; the clerk sees your approved wording and the escalation path.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Live suggestions from your knowledge during a call, on your operator's screen
- Never speaks to the customer, your person stays the voice
Add it to AI Call Desk or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Assist on calls does, for every business ›
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Questions & answers
AI Assist on calls for Government Agencies: questions & answers
Can AI help call center staff at a government agency?
Yes. While the clerk talks, AI Assist shows suggestions from your approved knowledge, such as procedures and notice explanations, on the clerk's screen. It never speaks to the caller.
Will the on-screen suggestions make decisions for the clerk?
No. They show your published procedures and approved wording. Determinations stay with your staff under your normal rules and review steps.
What does AI Assist on calls need to run?
It runs on top of AI Call Desk, because the suggestions appear in the browser phone your clerks use. Clerks see them only while a call is live.
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Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Government Agencies ›
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REAL AI - the whole Front Office is AI, not old software with an AI button.
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