Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Phone for Government Agencies. A government call center on your agency's own number

AI Phone is a government call center on your agency's own number: the public line and every program desk answered on the first ring, day and night, in the caller's language. It explains benefits, licensing and filing steps from your approved pages, books visits, takes messages and files requests, and every transfer rings your own staff.

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Zanus AI · AI Phone · Today's calls

Government call center: every call of the day, who handled it, how long it took and how it ended, real Zanus AI screen

Today's calls

Every call of the day with who called, who handled it, how long it lasted and how it ended, so a program lead sees the AI's share.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Send eligibility questions to the program desk; after 5 PM, the AI answers first.”

Lisa“Here is the change: eligibility questions route to the program desk, and after 5 PM the AI answers first. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Government Agencies use it

The morning after renewal notices are mailed, every license holder who calls hears the same approved explanation, with no hold queue.

A caller asks whether her family qualifies for a benefit; the AI reads the published criteria and transfers her to the program desk.

A daughter calling in Vietnamese for her father hears the renewal checklist in Vietnamese and books him a Thursday counter visit.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Keep your number: forward your existing line to your Front Office line and the AI answers immediately, no porting needed. Port the number in when you decide; we handle it with the carrier
A local number in your area, or your own number ported in
Answers on the first ring, 24/7, 365; your business hours only decide when people are reachable
Human-like voice: you choose the voice and the persona per function, greeting, sales, support, booking, callbacks
Receptionist style, no phone menu: the caller just talks in any of 40 languages; the AI detects the language on the first sentence and switches the whole call
Departments you define, sales, support, booking, billing, technical…, each with its own policy: AI first, operator first, or AI only; each with its own AI specialist when no human is free
Directory of your operators with per-day working hours, languages, the nicknames callers use, vacations and temp-worker expiry
Transfers announce the caller and the reason; your person accepts before the call is connected; the call is pulled back before a mobile voicemail can swallow it
Language routing: a Spanish-speaking caller reaches your Spanish-speaking operator first
Hold music with spoken updates; when a person is unavailable the AI says the honest line you wrote for that time of day
Takes messages with the callback number read back and confirmed, delivered to that person's own inbox
Books appointments live from your calendar during the call; captures the e-mail letter by letter; saves the lead
Every fact from your approved knowledge, prices only from your catalog; with no source it says so and offers a person
Robocalls and telemarketers get one polite goodbye and stay away from your team
Off hours your way: full AI service, take-a-message only, or voicemail; holidays and special closures with the message you write
Every call transcribed into the customer's record with a summary; call log with transcripts, exportable; the morning briefing reads it for you

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Phone does, for every business ›

Works withAI Booking AI Calls Teleprompter AI Calls Transcripts AI Quoting AI Tickets AI Returns & Warranty AI CRM Lisa, your AI assistant

The calls it takes

What an AI government call center answers for your agency

The calls about government services that fill an agency's line every week, each answered from your approved pages.

Benefit and program questions

Who can apply, which documents a claim needs, when payments are issued as published and where to send a form, answered from your program pages.

Licensing and renewals

Renewal steps, the papers a license transfer needs, published fees and the next stage of an application, read from your licensing pages.

Business filings and notices

What a notice means in your approved wording, which form answers it, the published filing dates and the office that handles it.

Vendor and grantee payments

Your published payment terms and reporting dates, with a ticket filed for finance when someone must look at a specific invoice.

Visits and interviews

With AI Booking, a counter visit, a document check or a phone interview booked into a free slot while the caller is still on the line.

Messages for caseworkers

A message taken for the right caseworker, the callback number read back digit by digit, and filed even if the caller hangs up on the last word.

Peak days

A government inbound call center for the agency's peak days

On the days that test an agency's service delivery, every call is answered on the first ring, so wait times in a hold queue disappear and the customer experience is the same approved answer for each caller.

The day letters arrive

Notices reach homes on a Tuesday and the phones ring at eight; nobody hears a busy signal, and each caller gets your approved reading of the letter.

The last week of a filing period

Businesses call about forms and dates until the final day; the AI gives the published steps, and questions about an extension go to the desk that decides.

A new program's first month

Who-can-apply questions fill the line; the published criteria are explained in the caller's language, and caseworkers take only the calls that need them.

Offices closed by a storm

The closure message you write plays for that day, the AI keeps answering from your pages, and messages wait for each desk when offices reopen.

Routing

Government call center software that routes by program and language

There is no interactive voice response menu to work through: callers simply say what they need, and each call goes by reason and language to the right desk.

AI only, AI first or staff first

Each program desk chooses who picks up: the benefits line answered by the AI around the clock, licensing ringing your staff first during office hours.

Announced before it connects

Your colleague hears who is calling and why before taking the call, so the constituent never starts the story again from the beginning.

Rings staff where they work

Transfers ring the computer, the phone app on a smartphone or a mobile number, in the order each staff member sets, at the office or away from it.

In the caller's language

Calls can route by language, so a caller who speaks Portuguese reaches the AI in Portuguese or the bilingual colleague you named for that line.

Compared

Government call center services compared: staff, outsourcing or AI on your number

Here are three ways to run call center services for government agencies, side by side, from staff phones to outsourced contact center solutions and AI on your own number.

What the public line needs	Staff phones with a recorded menu	An outsourced call center	AI Phone
Answering at peak	Callers on hold or sent to voicemail	Agents added under a contract	Every call answered on the first ring,: with no hold queue on the day letters land
Accuracy of answers	Depends on who picks up	A script written for the contract	Answers from your approved pages only,: and a person offered when the sources are silent
Decisions	Taken by staff between calls	Agents pass the caller back to the agency	Transferred to your own staff,: the reason announced before the call connects
Languages	Staff who happen to speak them	The languages in the contract	The caller's own language,: with routing to bilingual staff where you set it
Record of the call	A note if there is time	A report from the vendor's system	Transcript and summary on the constituent's record,: kept in your own Front Office

The record

Every call to the agency on the record

Transcript and summary

Each call the AI answers is saved with what was said, what happened and a short summary, on the constituent's record beside mail and chats.

Supervisors on live calls

A manager can follow a live call in real time, then read the written call with its summary once it ends.

The morning briefing

The briefing tells you what came in overnight, calls, messages and requests, so the first hour goes to callbacks rather than to sorting voicemail.

Guardrails

What a government call center solution leaves to your staff

Eligibility and outcomes

Whether a caller qualifies, what they are owed and how an application ends are your staff's decisions; the AI explains published rules and passes the call on.

Legal and financial advice

What someone should do about a debt, a penalty or a legal deadline is a question for a person; the AI answers only from what your agency approved.

Appeals and complaints

An appeal, or a complaint about a decision or a staff member, goes to the desk you set as a transfer or a message, never answered by the AI.

Callers in distress

The words the AI always says to a caller in crisis are yours, written in your rules, and the call goes to the person you name.

Set-up

Set up your government call center in 2 minutes

Forward the public number

Forward the line printed on your letters to the Front Office; callers are answered from that moment, with no porting and no new phone system.

Let Lisa read your pages

Lisa reads your program, licensing and payment pages and asks what callers ask most, so the first answers come from your own words.

Name the program desks

Benefits, licensing, vendor payments, records: tell Lisa who answers each, their hours, and whether the AI or staff pick up first.

Hear it before deciding

Call your own number and listen to the AI answer, then run it free for 7 days and read every call it took.

Questions & answers

Questions about a government call center on your own number

What is a government call center?

A government call center answers the public's calls for an agency about programs, licenses, filings, payments and appointments; a government contact center adds the chat, e-mail and forms. AI Phone runs the phone side on the number your agency already publishes, with an AI voice for each program desk, and hands a caller to your staff whenever a person must decide.

Is AI Phone an outsourced call center?

No. There are no outside agents and no second company on your line: AI voices answer on your own number from your approved information, and every transfer rings your own staff on the computer, the phone app or their mobile, in the order each person chooses.

Can it take the calls after a mass mailing?

Yes. Every caller is answered on the first ring with no hold queue, so the morning after renewal notices or benefit letters go out, each person hears your approved explanation instead of a busy signal. Calls by day, outcome, language and department show in Analytics.

Does the AI decide eligibility or the outcome of an application?

No. It explains the criteria and processing steps your agency publishes. A question about a caller's own eligibility, a benefit amount, a license decision, an appeal or a penalty goes to your staff as a transfer or a message, with the conversation attached.

How are calls routed to the right program office?

By reason and language. You name the desks, such as licensing, benefits, vendor payments or records, and the colleagues behind them. Each desk is AI only, AI first or people first, and the AI tells your colleague who is calling and why before the call connects.

Can a caller learn where an application stands?

The AI explains the published processing steps and, with AI Tickets added, opens a status request for the program desk during the call. The caller receives the ticket number by e-mail, and staff answer from your own case records.

What happens to calls after hours and on holidays?

Outside office hours each desk can give full AI service, take messages only or send callers to voicemail. On a state holiday callers hear the message you wrote for that day, and the morning briefing tells the desk what came in overnight.

Can we keep the numbers printed on our letters?

Yes. Forward each published number to the Front Office and the AI answers at once; nothing is ported and no phone system changes. A program office that needs a separate line can take a new local number.

Is every call to the agency written down?

Every call the AI answers for your government agency is saved with its transcript, summary and outcome on the caller's record, and managers can follow a live call in real time. The calls your staff take are written too once AI Calls Transcripts is added; recording stays off until you switch it on.

Which languages does the government call center speak?

The caller's own. The AI answers in the language the caller speaks and can route by language, so a caller who prefers Spanish or Vietnamese reaches the AI in that language or a bilingual colleague you name.

Do government call centers still need people?

Yes, for every decision. State and federal agencies running government contact centers can give the AI the repeated questions, the bookings and the messages, while staff take the calls that need judgment: eligibility, appeals, complaints, a caller in distress. Your hours decide when a person can be reached, and the AI covers the rest.

How are government call center solutions priced?

Per company, never per seat or per agent, so every program desk shares one subscription. The plans are on the pricing page, and your agency can run AI Phone free for 7 days on its own line, no credit card needed.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Government Agencies ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.