ZANUS FRONT OFFICE FOR GOVERNMENT — AI PHONE
The public line answered. From the first ring, in 40 languages.
The AI answers on your menu, in your chosen voices, in up to 40 languages — the morning after four hundred notice letters went out, the last week of the filing period, nights and weekends. It explains what the letter means in your approved wording, says which documents to bring, files the request with a tracking number, books the counter slot, and transfers anything about eligibility, a penalty or an appeal to your staff with the context whispered in.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Phone menu: every ring on your number — answered, transferred, transcribed, reviewed.
What it does
Four hundred calls at opening no longer queue on six clerks: every citizen is answered at once, in their language, with the same approved explanation.
Who called, which program, filed or transferred, full transcript. A citizen transferred to a directorate never repeats the story.
Not a voicemail emptied on Monday: requests filed, appointments booked, documents explained — the applicant who works daytime finally gets through.
Inside AI Phone — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
Programmed by talking. Nothing changes without your yes.
Lisa reads your website, interviews you by voice or by chat — only about what the site does not say — writes every department, and tests it with exam calls before the line opens. Afterwards you change anything by telling her: “in Sales, add: we close at noon on Fridays in August.” A rule can carry dates: “the Christmas greeting until December 27.”
- Your website is the first interview — you answer only what it does not say
- Exam calls before the line opens; every real call reviewed afterwards
- She proposes improvements; you say yes or no. Nothing changes without your yes
- Keep your existing number and your existing phones
From your mobile, tell Lisa what to do with the caller on hold
A person who took a call on his mobile presses a key and tells Lisa: “transfer him to Mary”, “take a message”, “send him to voicemail.” The colleague receiving the transfer can say yes, no, voicemail, message, or the name of a department. Callers who drop in the menu are logged as call-back leads with number and path taken.
- Your whole team works from the phones they already have
- The administrator holds the first phone: an extension that rings in the browser, with hold, transfer, consult, a voicemail inbox and the AI beside him
- Every further person who wants a phone of his own inside Front Office is an operator — forwarding a call to someone’s mobile never needs one
- Hang-ups called back automatically — see Auto-Call below for scheduled calls
Auto-Call — the AI calls THEM
Not only answering. From an automated event (a due date, a ready order, tomorrow’s appointment), a scheduled funnel or a list you upload, the AI calls your registered contacts and announces your message — or talks as an agent: answers the question, moves the appointment, confirms, collects the missing detail.
- “Hi Mr. Alvarez, this is the Department of Licensing: your professional license expires on the 30th — renew online to avoid a lapse.”
- “Hi Ms. Chen, this is the Department of Licensing calling to schedule your document verification appointment. Would Monday at 10 or Wednesday at 3 suit you?”
- Triggered by automated events, scheduled funnels or lists
- Announce a message, or act as an agent the citizen can talk back to
- Call window, attempts, voicemail policy, consent and do-not-call flags — your rules
- Every call transcribed with its outcome; the AI identifies your business at the start
Scheduled Auto-Call comes inside a solution — see pricing. Calling back the hang-ups is part of AI Phone.
When your people are on the call, the AI is in their ear — AI ASSIST
Your operators work with headsets in the phone panel: outbound from to-do lists (yours, or the ones the AI prepares from hang-ups and follow-ups), inbound from the queue. Flip the AI ASSIST toggle and the AI listens to the live conversation and proposes, in real time, what to say — grounded answers in a side panel, each with its knowledge source named. The operator reads and talks — the AI never speaks into the call.
- Outbound from operator to-do lists, inbound from the queue — same panel, same knowledge
- New operators sound experienced on day one; nobody quotes a policy from memory
- Answers appear while the citizen is still asking — sources shown
- Same knowledge base as every other channel — one truth
- Switch it on only for the calls where you want it
Available on its own — or inside a solution
Questions, answered
Do we keep our public numbers?
Yes. Your existing numbers stay; calls route to the AI first, your staff first, or any mix by hour and by line — AI at night and on the overflow, staff during hours. Application status is read back only after the identity check you set.
What happens when a caller asks whether they qualify, or reports an emergency?
Your rules decide the first: transfer to the right desk with the context whispered in, file a case for a caseworker, or read your approved instructions on how to apply. The AI never improvises an eligibility, tax or legal answer. An emergency is directed to the emergency line, every time.
Try it free on your own agency. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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