Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Call Desk for Government Agencies. A browser phone and callback queue for your public line.

AI Call Desk gives the staff on your public line a phone in the browser that calls from the agency's number, plus a work queue Front Office prepares: the caller who asked for a callback after hours, the message for a caseworker, the citizen who asked for a supervisor. Calls are transcribed onto the citizen's record, and two dictated lines set the next step.

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Zanus AI · AI Call Desk · The work queue on the operators' desk

AI Call Desk — The work queue on the operators' desk, real Zanus AI screen

You talk. Lisa sets it up.

You“Callbacks for the licensing program go to the licensing desk queue, oldest first.”

Lisa“Done: licensing callbacks now go to the licensing desk queue, oldest first, each with the conversation attached.”

Any setting, in any module · applied only on your yes

How Government Agencies use it

At 8 AM the licensing desk opens a queue of overnight callback requests, each with the reason and the conversation it came from.

A clerk working remotely calls a business owner back from the agency number, and the call is transcribed to the record.

After the call, the clerk dictates that the applicant will mail the form, and Front Office proposes a check-in date.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Work queue: who to call, why, from which conversation, prepared by Front Office
Phone in the browser, calling from your company number
The call transcribed into the customer's story as it happens
Two dictated lines after the call → the next step proposed and scheduled
AI Assist on calls available on top: live suggestions from your knowledge while your person talks

Add it to AI Phone or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Call Desk does, for every business ›

Works withAI Phone AI CRM AI Assist on calls AI Quoting AI Booking AI Follow-up

Questions & answers

AI Call Desk for Government Agencies: questions & answers

Can agency staff call citizens back from a browser?

Yes. The browser phone calls from your agency's number, so the citizen sees a number they recognize, and the call is transcribed onto their record as it happens.

How does the callback queue for our clerks get filled?

Front Office prepares it from the conversations: messages for caseworkers, after-hours callback requests and transfers that need a person. Every item lists the citizen, the reason for the callback and the call or chat it came from, so the clerk calls back prepared.