AI Tickets for Government Agencies. Inquiry tracking for government agencies, from every channel
AI Tickets brings inquiry tracking for government agencies: every phone call, chat, e-mail and web form that needs a follow-up becomes a ticket with the whole conversation on it. The AI answers from your approved knowledge when it is sure enough and holds the rest for the right program desk, with your reply-time promise kept in view.
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7 days free · per company, never per seat · nothing to install
Held for a person
The ticket opens with the person identified, the conversation, and what the AI found and what is missing, with the answer box beside it.
Easy setupSet up everything just by talking to Lisa AISee how ›You“Promise a reply within 2 working days for the benefits desk.”
Lisa“Here is the change: the benefits desk promises a reply within 2 working days, told at the open of each ticket. Apply?”
You talk. Lisa sets it up. Applied only on your yes.
How Government Agencies use it
A constituent asks by e-mail where her renewal stands; the ticket opens with her earlier tickets beside it and goes to the licensing desk.
A question the AI is not sure about waits in Manual review with what it found and what is missing, and a person answers it.
Two tickets from the same business about the same permit become one, with both conversations kept on it.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
- Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
- The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
- Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team
Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Tickets does, for every business ›
Works withAI PhoneAI WebchatAI E-mailAI Web FormsAI Returns & Warranty
Every inquiry
Constituent inquiry tracking for calls, chats, e-mails and forms
One list, every channel
Each ticket shows the channel it came from and the whole conversation: a call's transcript, a chat turn by turn, a mail as written.
The person identified
On case intake tickets for agencies, the contact, their organization, their reference and earlier tickets appear before anyone on the desk reads a word.
Held when unsure
Below the score you set on the slider, the ticket waits for a person with what the AI found and what is missing.
Gaps to teach
A question held for a person as many times as you set becomes a knowledge gap, so the missing answer is written once.
Set-up
A help desk for government agencies, set up in 2 minutes
Your channels open tickets
AI Phone, AI Webchat, AI E-mail and AI Web Forms each open tickets as soon as they answer the public.
Name the desks
Set who answers on each desk, how sure the AI must be, the reply-time promise and the signature.
Feed the knowledge
Your website, documents and rules become what the AI answers tickets from, and each manual answer can teach it.
A week of inquiries
Try it free for 7 days with no credit card and read how each inquiry was answered or held.
Questions & answers
AI Tickets for Government Agencies: questions & answers
Can a government agency track every public inquiry in one place?
Yes. For public inquiry management, calls, chats, e-mails and web forms open tickets in one list, each marked with its channel and carrying the whole conversation, so the desk sees every request, whatever door it came through, with the person's earlier tickets beside it.
Does the AI answer inquiries about a person's case?
It answers what your knowledge holds, such as the published steps and documents, when its score reaches the threshold you set. A question about a decision or a case file waits for a person in Manual review, with nothing guessed.
Can each program desk have its own rules?
Yes. Per department you choose the AI alone, the AI proposing and a person sending, or a person; each has its own threshold, reply-time promise and signature.
How is the reply-time promise kept?
The constituent is told when to expect the answer from the desk's hours, a ticket past the promise is marked in the list, and the median time to the answer over 30 days sits on the page.
Can staff see only their own desk's tickets?
Yes. Filter by department and let each person see only the tickets of their departments, with internal notes the constituent never sees kept in each ticket's history.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Government Agencies ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.