ZANUS FRONT OFFICE FOR GOVERNMENT — SERVICE REQUESTS

Service requests that file themselves — with a tracking number, nights and weekends included.

A change of address at 9 PM, a lost license card, a records request from a newsroom, a complaint about a counter, a report that a notice went to the wrong address, a vendor asking about an unpaid invoice: the AI identifies the citizen or business, files the case with everything the directorate needs and a tracking number, routes it by your rules and keeps the requester informed until it is closed. Not a screen a clerk types into.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed complete, first time

Citizen, program, reference number, dates, what exactly is asked, the photo of the letter — captured in the conversation, no callback to ask again.

Routed by your rules

Records requests to the records desk, complaints to the supervisor, invoice questions to finance, program questions to the program office — with the transcript.

Status updates sent

The requester hears when the case is assigned, when it moves and when it closes — automatically, in their language.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own agency7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A citizen with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That citizen stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI decide the case?

Never. It files, routes and informs. Every determination is a person’s; the AI makes sure the request arrives complete and the citizen is not left wondering.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own agency. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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