Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Knowledge for Government Agencies. An AI knowledge base for government agencies, approved by staff

AI Knowledge is the AI knowledge base for government agencies behind every answer the public hears: your website, your documents, your rules and your fee schedule in one tree. The AI answers calls, chats and e-mails only from it; a question it cannot answer is never guessed, and waits for staff to answer once.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Knowledge · One tree

One tree

Your organization's identity and facts, the rules the AI follows, the pages it answers from, the pictures it can show and what waits for review.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Add a rule: never say whether someone is eligible; staff decide eligibility.”

Lisa“Here is the rule: on every channel the AI never says whether someone is eligible and says staff decide; it gets a nightly test. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Government Agencies use it

A rule says never to tell a caller they qualify; it is tested every night and turns red if an answer ever drifts.

A new program page appears on your site, and the daily scan adds it with its pictures after the approved questions are replayed.

A question nobody wrote an answer for waits under Q&A and gaps; staff answer it once, and every channel knows it from then on.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

The start: the first questions, answered typed or by talking
The company: identity, locations, hours, departments, people, catalog
The rules: never, always, scripts, procedures, answers and must-ask
The library: catalog, pages, documents, websites, pictures, videos, software
Websites: your site read again every day, new pages added
Auto-Retraining: every conversation reviewed for gaps and lessons
Quality tests: rule tests, approved answers and picture sets every night
The company file: export and import everything the AI knows

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Knowledge does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Chat for your team AI File Cabinet AI Team Training

One tree

Approved answers for citizen questions, from one tree

The agency

Identity, offices, hours and holidays, languages, departments and lines: the facts the AI says, in your agency's words.

The rules

What the AI never says, always says, the scripts and the questions to ask first, each with its own scope and test.

The library

Program pages, documents up to 25 MB, pictures and videos: the sources answers are written from, topic by topic.

Quality

What the AI learned, what waits for your word, and chatbot answer testing for agencies each night, the proof that it still answers the way you approved.

Set-up

Agency knowledge base management, set up in 2 minutes

Give the address

Lisa scans your site map and menu; the program pages, pictures and videos join the knowledge topic by topic.

Answer the first questions

What your agency does, what the AI must never say or promise, and how it points people to a program.

Add rules and files

Drop in your procedures and the rules you already follow; contradictions are paired and each rule gets a test.

Read the tests

Run it free for 7 days, ask what the public asks, and read the nightly tests before you decide.

Questions & answers

AI Knowledge for Government Agencies: questions & answers

How does an agency keep AI answers within its approved information?

The AI answers only from your knowledge: your pages, documents, rules and catalog. A sentence the knowledge does not support is held back, and the AI says it will verify and come back, while the question waits for staff.

Can we stop the AI from saying certain things?

Yes. One table holds what the AI never says, always says, the scripts and the answers, each with its scope, its channels and its own test, run every night green or red.

Does it read our website when pages change?

Yes, every day. A new program page joins with its pictures, an edited page is read again and a removed one is retired; staff untick outdated pages and they stop being used on every channel.

Does it learn personal data from conversations?

No. Personal data is never learned by any automation, and terms you list as never-learn stay out. In this self-learning knowledge base for agencies, lessons from conversations come back as proposals, and none goes live without your yes.

What if two of our rules contradict each other?

The two rules appear next to each other with the reason they clash. Staff edit one of them, or keep both and name the one that prevails, so the AI never chooses on its own.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Government Agencies ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.