ZANUS FRONT OFFICE FOR GOVERNMENT AGENCIES
Next-generation AI for Government Agencies (National & Regional). Try it free on your own agency. No credit card.
Every citizen answered. Every request tracked. The public line, finally off hold. ZANUS AI Front Office for Government Agencies is the AI receptionist, intake desk and follow-up desk for ministries, departments, regulators, licensing and permitting agencies and revenue offices. It answers citizens and businesses on phone, website chat, email and web forms — opening hours, which documents to bring, how to apply or renew, the published fee, the deadline, where an application stands — in 40 languages, nights and weekends included. It files the service request with a tracking number, books the counter appointment, sends the status update and writes the record itself. Eligibility, enforcement, appeals and legal matters always go to a person, with the transcript attached. Grounded only in the information your agency approves: no source, no claim.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Front Office dashboard: today’s numbers, what needs a person, every menu on the left. In the trial it is yours, with your company in it.
FREE TRIAL · 7 DAYS · NO CREDIT CARD
Give us your website. Ten minutes later, your company answers the phone.
“Give us your website. Ten minutes later Zanus has built a private 7-day sandbox around your company: your knowledge, a phone line that answers as you, your website with Lisa on it, your dashboard with your data. Not old software with an AI button — the AI is the software.”
“No card. No setup fee. Per company, never per seat. You decide after you hear it answer as your company.” One trial per company: a working business website and an e-mail on its domain.
- 1Your website. Lisa reads it and proposes your departments and people; she asks only what the site does not say.
- 2Your sandbox, in ten minutes. A phone line in your area code that answers as you and transfers to your real phones, your website with Lisa on it, your dashboard with your data.
- 3Seven days on your business. Day 1 the first call; day 3 a mail “what your callers asked”; day 7 a report.
- 4Keep it or walk away. Buy any solution on any day and the sandbox becomes the account — same number, same knowledge, nothing redone. Walk away and nothing is charged.
How you start
Three steps, in the order you like. Most people skip straight to the second.
Two minutes. The AI presents the Front Office and answers your questions live — the demo is the product.
Your website, your phone line, your dashboard. No card, nothing to install. Start free
Any solution, on any day of the trial — the sandbox becomes your account. Per company, never per seat. See pricing →
Prefer to own your AI on your own premises? See AI Servers — a separate product. The Front Office above needs no server.
One AI Front Office. Every job your public counter does today.
The same 31 menus, read through a service-delivery lead’s eyes. Each function below is a page of its own, in your vocabulary — enable what your plan includes, add more as directorates join. Not a case system your clerks type into: an AI that does the front-office work and reports it. Comparing options? See the comparison →
Every morning: overnight calls by directorate, requests filed, appointments booked, the deadline that lands this week — and which citizens need a person today.
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AI PhoneAnswers the public line and every directorate line 24/7, in 40 languages — explains the letter, files the request, books the slot, transfers anything about a decision to your staff.
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AI Chat & VoiceWebsite chat and voice that answers required documents, deadlines and published fees — and files the request with a tracking number in the conversation.
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AI AvatarA lifelike face that greets citizens on your site, walks them through a process step by step and hands over to a person on request.
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Guided ExplainersGuided explainers: how to renew the license, how to register the business, what to bring to the counter — narrated by AI, interruptible with questions, any hour.
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Forms & ApplicationsContact forms, applications, vendor registrations and records requests acknowledged at once, completed in a conversation, turned into a filed case or a booked appointment.
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Citizen RecordsThe front-office record for every citizen and business: every call, chat, form and request in one timeline, written by the AI — not the case file, the conversation record.
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AI E-mailDirectorate mailboxes answered from approved information — status, documents, appointments; appeals, disputes and press routed to the right desk with a draft ready.
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Fee SchedulesFees for licenses, permits, certified copies and expedited processing computed from your published fee schedule — sent as a clean document, never negotiated.
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Notices & RemindersDeadline campaigns, renewal reminders, appointment reminders, missing-document nudges and status updates — on schedule, in 40 languages, stopped when a person should call.
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AppointmentsCounter appointments booked into the right office, service and slot length — interpreter-assisted when needed — from phone, chat or email, calendars synced.
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Front-Line TrainingFront-line staff trained on your procedures, identity checks and notice-letter scripts — new hires productive in days; a staff-only assistant on their own phone.
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Service RequestsService requests, complaints, records requests and vendor inquiries filed as tracked cases with a reference number, routed to the right directorate, status updates sent.
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Demand & StatisticsDemand by directorate, deadline week and language, no-show risk per appointment, first-response and resolution statistics — from real conversations, with the WHY.
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Businesses & AgenciesBusinesses, licensed firms, vendors, grantees and partner agencies mapped as organizations — who asks what, who holds which role, which relationship is going quiet.
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Add AI to what you haveKeep your case-management, licensing, revenue and appointment systems — the AI does the front-office work and writes it back.
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ProtectionDaily caps on every AI resource: a script hammering your public widget costs a capped, known amount — citizens see courtesy, your budget line holds.
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What happens to every inquiry — in your agency
A call at 8:02 AM the day after the notice letters went out, a chat from a phone on the bus, an email with a photo of the form, a vendor asking about an invoice — in any of 40 languages.
Opening hours, which documents to bring, how to apply or renew, the published fee, the deadline, which directorate handles what, what the letter means — from your approved information only. No source, no claim.
New or existing request, which program, which office, how urgent, what is missing — your intake rules applied in the conversation. Anything about eligibility, a decision or an appeal goes to a person; an emergency goes to the emergency line.
File the service request with a tracking number, book the counter appointment, send the document checklist, compute the fee from the schedule, transfer to the right desk with the context whispered in.
The appointment reminder, the document still missing, the renewal window closing in ten days, the status update when the case moves, the survey after closure — on schedule, until done.
Every touch on the citizen’s or business’s front-office record. Every morning a briefing: what was handled overnight, which cases need a person today, where the queue is building.
AI-driven end to end. A person wherever your rules require it. Eligibility, enforcement, appeals, legal matters, anything sensitive and anything outside your approved information wait for your staff; emergencies go to the emergency line; the routine, the AI handles and reports.
One knowledge base feeds every channel
Websites, uploads, pages and articles, Q&A, battle cards, images and videos — you approve it once, and phone, chat, email, demos and quotes all answer from the same verified source. No source, no claim.
40 languages, one bill, a help drawer over every screen
Languages and website translation, billing with plans, top-ups and alerts, onboarding, users & security, and the help drawer that answers from the platform manual — the plumbing that comes with it.
Private by architecture
Your Front Office runs in a private Cloudflare environment dedicated to your company — your own data-processing container, not a shared pool. Your knowledge stays yours: it never trains global models like GPT or Grok, and it is never shared.
- Private data-processing environment per company
- Grounded only in your knowledge
- Claim guard: no source, no claim
- Private environment option: an isolated environment with enterprise-grade security certifications, on request
Auto-Call — the AI calls your citizens
Not only answering. From an automated event (a due date, a ready order, tomorrow’s appointment), a scheduled funnel or a list, the AI calls your registered contacts and announces your message — or talks as an agent: answers the question, moves the appointment, confirms, collects the missing detail. Call window, attempts, voicemail policy and consent rules are yours; every call is transcribed.
- “Hi Mr. Alvarez, this is the Department of Licensing: your professional license expires on the 30th — renew online to avoid a lapse.”
- “Hi Ms. Chen, this is the Department of Licensing calling to schedule your document verification appointment. Would Monday at 10 or Wednesday at 3 suit you?”
Scheduled Auto-Call comes inside a solution — see pricing; calling back the hang-ups is part of AI Phone. How it works, in the Phone chapter ›
The same Front Office, by job
The jobs a agency names most often — each explained in full: what falls through the cracks today, a day with the AI on the job, every function seen from that job.
Questions, answered
Does the AI decide eligibility or give legal advice?
No. It answers only from the information your agency approves — procedures, required documents, published fees, deadlines, offices, program descriptions. Whether a specific person qualifies, a decision, an appeal, a dispute, a penalty or an enforcement matter is transferred to the right desk or filed as a case for a person, with the transcript attached. An emergency is directed to the emergency line. No source, no claim.
What happens to citizen and business data?
Your Front Office runs on a private data-processing environment dedicated to your agency; conversations never train public models and are never shared. Application status is read back only after the identity check you set. Agencies whose requirements call for an isolated environment with specific enterprise-grade security certifications ask for a private environment — available on request.
Does it replace our case-management or licensing system?
No. It sits in front of them: the AI answers, files, books and follows up, then writes the result back through Connectors — webhooks, API and native calendar sync. Your system of record stays the record, your review and issuance processes stay yours; the difference is that nobody has to type the call into it.
Try it free on your own agency. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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