Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Team Training for Public Service Lines. Staff training for public offices, taught by voice

AI Team Training is staff training for public offices: you explain a procedure once, by talking or typing, and Lisa teaches it to every new counter or phone clerk by voice and on screen, chapter by chapter. Each new hire plays it on a personal link, asks questions at any moment, answers a spoken test and receives a signed attestation.

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Zanus AI · AI Team Training · Procedures

Procedures

Each office procedure is kept as a training with its category, tags and length, ready to send to a new clerk or duplicate.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Make a book for new phone clerks from the storm procedure and routing rules.”

Lisa“Book drafted from the storm procedure and routing rules, four chapters with test questions; invite this month's hires?”

You talk. Lisa sets it up. Applied only on your yes.

How Public Service Lines use it

A new phone clerk plays the storm-morning procedure on her phone the night before her first outage shift.

When a new fee schedule is adopted, the counter book is edited once and every clerk is invited to the new version.

The member-services lead checks who played the renewal rules and how each test went before assigning the phones.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Courses generated from your own material
Quizzes and progress per person; transcripts and results exportable
Updated when your knowledge changes

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Team Training does, for every business ›

Procedures, taught

Procedure training for counter staff and phone clerks

Explain it once

Write the procedure in chapters and sections, or dictate it; each change comes back before and after and lands only on your yes.

A spoken test

After the last chapter the clerk answers Lisa's questions out loud, each marked against the lines you wrote, and a wrong answer is never handed the right one.

The register

Who played, which version, the questions asked and the result, ready for the supervisor's file and the personnel record.

Newcomers invited

Choose the books every new dashboard user gets, and new staff are invited to them by themselves, with reminders until they finish.

Ready in 2 minutes

New hire onboarding for help line staff in 2 minutes

Start a book

Under Team, open Training, give the clerks' book a name and order its chapters the way a shift really runs.

Explain each section

Type it or say it, and give it a picture, a web page, a video or a document the clerk should see.

Keep the test

Review my book names what is thin, and you keep the test questions proposed from each chapter.

Invite and follow

Each new clerk gets a seven-day link by Invite, reminders follow, and Who played tracks where each one stands.

AI Team Training for Public Service Lines, trade by trade

By industryLocal Government Government Agencies Utilities Public Safety Health & Human Services K-12 Schools Higher Education Associations Nonprofits Software & SaaS Travel Agencies Aerospace & Aviation

Questions & answers

AI Team Training for Public Service Lines: questions & answers

Can an AI train new phone and counter staff on our procedures?

Yes. For SOP training for public service lines, write each procedure as a book of chapters, typed or dictated, and Lisa teaches it by voice and on screen. The new hire can interrupt, ask or say repeat, and every answer comes from the book first.

What happens when a procedure changes?

Edit the book once and save it; every saved book keeps its versions, and the register shows which version each clerk played, so the old procedure is never confused with the new one.

How do supervisors see who finished?

Who played lists each person, when, in full or not, the version, every question asked and the test result. Export CSV gives the training records for public employees, and Attestations PDF brings every signed attestation into one file.

Do new staff need a login?

No. Each trainee plays the book on a personal link that lasts seven days, on any device; a link that ran out asks for more time, which the trainer grants with one click.

Can it teach how to treat a caller in distress?

It teaches what you write. If your procedure covers callers in distress, complaints or eligibility questions, those become chapters and test questions; a question the book does not answer is noted for the trainer, never guessed.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Public Service Lines ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.