ZANUS FRONT OFFICE — ONE NUMBER FOR RESIDENTS, MEMBERS, STUDENTS
Next-generation AI for your organization. Try it free on your own organization. No credit card.
The public line that answers in 40 languages — and files the request where it belongs. A city, a utility, a school district, an association, a health agency: public-facing organizations serve everyone — every language, every hour, every kind of question. ZANUS AI Front Office is the public service line that answers itself. On phone, website chat, email and web forms it answers from your approved information only — procedures, hours, documents required, deadlines, request status — files service requests to the right office with a tracking number, books counter, inspection and advisor appointments, and sends the status updates. Eligibility decisions, complaints and vulnerable callers go to a person by your rules; emergencies go to the emergency line at once. Wait times fall; nothing is decided by the AI that a human should decide. No source, no claim.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Front Office dashboard: today’s numbers, what needs a person, every menu on the left. In the trial it is yours, with your company in it.
FREE TRIAL · 7 DAYS · NO CREDIT CARD
Give us your website. Ten minutes later, your company answers the phone.
“Give us your website. Ten minutes later Zanus has built a private 7-day sandbox around your company: your knowledge, a phone line that answers as you, your website with Lisa on it, your dashboard with your data. Not old software with an AI button — the AI is the software.”
“No card. No setup fee. Per company, never per seat. You decide after you hear it answer as your company.” One trial per company: a working business website and an e-mail on its domain.
- 1Your website. Lisa reads it and proposes your departments and people; she asks only what the site does not say.
- 2Your sandbox, in ten minutes. A phone line in your area code that answers as you and transfers to your real phones, your website with Lisa on it, your dashboard with your data.
- 3Seven days on your business. Day 1 the first call; day 3 a mail “what your callers asked”; day 7 a report.
- 4Keep it or walk away. Buy any solution on any day and the sandbox becomes the account — same number, same knowledge, nothing redone. Walk away and nothing is charged.
How you start
Three steps, in the order you like. Most people skip straight to the second.
Two minutes. The AI presents the Front Office and answers your questions live — the demo is the product.
Your website, your phone line, your dashboard. No card, nothing to install. Start free
Any solution, on any day of the trial — the sandbox becomes your account. Per company, never per seat. See pricing →
Prefer to own your AI on your own premises? See AI Servers — a separate product. The Front Office above needs no server.
One AI Front Office. Every job your public line does today.
The same 31 menus, read through a service director’s eyes. Each function below is a page of its own, in the words of this job — enable what your plan includes, add offices as you go. No IT program, no per-seat rollout. Comparing options? See the comparison →
Every morning: last night’s calls by office, the requests filed and where they went, the appointments booked — and the residents, members or parents who need a person today.
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AI PhoneAnswers the main line, office lines and the after-hours line on your menu, in your voices, 24/7 in 40 languages — files the request with a number, reads back status, books the appointment, transfers sensitive calls and every emergency by your rules.
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AI Chat & VoiceWebsite chat and voice that answers “which documents do I need”, “when is my pickup”, “how do I enroll”, “is my membership active” from your approved information — and files the request in the conversation.
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AI AvatarA lifelike face at the virtual counter that greets the public in their language, explains how a procedure works and walks a first-time applicant through what to bring.
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Guided ExplainersGuided explainers of a procedure: how to apply for a permit, enroll a child, report an outage, renew a membership, request records — narrated by AI, interruptible with questions, any hour.
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Web Forms & RequestsReport-a-problem, service request, enrollment, membership and records-request forms acknowledged with a tracking number in minutes, routed to the right office, followed until closed.
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Resident RecordsThe front-office resident record: every call, chat, email, form and request in one timeline, linked to the household, the address or the membership. Not the case file — the conversation record.
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AI E-mailOffice inboxes answered from your approved information; records requests, complaints, appeals and anything case-specific routed to the right person with a draft ready.
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Fee StatementsFee statements from your published schedule — permit fees, connection charges, dues, rental rates, copy fees — sent as a clean document, never negotiated, never improvised at the counter.
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Notices & RemindersRenewal deadlines, enrollment windows, bill-due reminders, seasonal and service notices as published — sent on schedule under your consent rules, stopped when a person should call.
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AppointmentsCounter, inspection, advisor, clinic and member-services appointments booked into the right office and calendar — in person or by phone — freed slots offered to the next in line.
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Front-Line TrainingFront-line staff at the counter and on the phones trained on your procedures, schedules and scripts — new hires answering the public in days; a team assistant for the field.
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Requests & CasesOutages, missed pickups, maintenance requests, billing questions and complaints filed as tracked requests with a number, routed to the right office, status sent — nights and weekends included.
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Volume ForecastRequest volume and backlog per office, the storm-morning or enrollment-week surge, appointment no-show risk — from real contacts, with the WHY.
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Partners & VendorsContractors, landlords, vendors, community partners, schools and neighboring agencies mapped as organizations — who has open requests, who is waiting on you, who has gone quiet.
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Add AI to what you haveKeep your work-order, billing, permitting, student-information, membership or case-management systems — the AI works the line and writes the result back.
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ProtectionDaily caps on every AI resource: a script hammering your public form costs a capped, known amount — the public sees courtesy, your budget line stays known.
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What happens to every inquiry — in your organization
A call at 6:45 AM after a storm, a chat from a parent on the bus, an email from a member abroad, a report-a-problem form at midnight — a resident, a student, a landlord, a constituent’s caregiver. Day or night, in any of 40 languages.
Procedures, hours, documents required, deadlines, schedules, fee tables, how to apply, how to renew, the status of a request — from the information your organization approves. No source, no claim.
Which office owns the request, which address or account, how urgent, new report or existing case — your routing rules applied in the conversation. The AI recognizes what must go to a person: an eligibility question, a complaint, a caller in distress. An emergency hears your instruction and is transferred at once.
File the request with a tracking number, book or move the appointment, send the checklist, state the fee from the published schedule, transfer to the office with the context whispered in, call back the hang-up.
Received, assigned, done — sent without a second call. The appointment reminder with the documents to bring, the renewal deadline, the enrollment window, the request that stalled — on schedule, in the person’s language, until closed.
Every touch on the front-office record, the result written back to your systems. Every morning a briefing: volumes and open requests per office, what was handled overnight, who needs a person today.
AI-driven end to end. A person wherever your rules require it. Eligibility decisions, complaints, appeals, enforcement, anything legal or personal, a vulnerable caller and every emergency wait for your staff; the routine, the AI handles and reports.
One knowledge base feeds every channel
Websites, uploads, pages and articles, Q&A, battle cards, images and videos — you approve it once, and phone, chat, email, demos and quotes all answer from the same verified source. No source, no claim.
40 languages, one bill, a help drawer over every screen
Languages and website translation, billing with plans, top-ups and alerts, onboarding, users & security, and the help drawer that answers from the platform manual — the plumbing that comes with it.
Private by architecture
Your Front Office runs in a private Cloudflare environment dedicated to your company — your own data-processing container, not a shared pool. Your knowledge stays yours: it never trains global models like GPT or Grok, and it is never shared.
- Private data-processing environment per company
- Grounded only in your knowledge
- Claim guard: no source, no claim
- Private environment option: an isolated environment with enterprise-grade security certifications, on request
Auto-Call — the AI calls your residents
Not only answering. From an automated event (a due date, a ready order, tomorrow’s appointment), a scheduled funnel or a list, the AI calls your registered contacts and announces your message — or talks as an agent: answers the question, moves the appointment, confirms, collects the missing detail. Call window, attempts, voicemail policy and consent rules are yours; every call is transcribed.
- “Hi Mr. Ortiz, this is the City of Fairview: your permit is approved and ready at City Hall, or download it from your portal.”
- “Hi Ms. Park, this is County Human Services calling to schedule your recertification interview. Would Tuesday morning or Wednesday afternoon work for you?”
Scheduled Auto-Call comes inside a solution — see pricing; calling back the hang-ups is part of AI Phone. How it works, in the Phone chapter ›
The same job, in the words of your industry
Businesses that name this job most often — each with its own complete Front Office set, written in its vocabulary.
Questions, answered
Can the AI decide eligibility, settle a complaint or handle an emergency?
No. It answers from the information your organization approves — procedures, schedules, documents required, fee tables, status where you authorize it — and it files and routes. It does not decide whether someone qualifies, waive a fee, rule on a complaint, interpret a regulation or advise on an appeal: those go to a person with the transcript attached, or are filed as a tracked case for the right office. Anyone describing an emergency hears your approved instruction to call the emergency line, word for word, and is transferred. A caller in distress is handed to a person on duty at once. No source, no claim.
What happens to the information of the people we serve?
Your Front Office runs on a private data-processing environment dedicated to your organization; resident, member and student information never trains public models and is never shared. Account-specific details — a balance, a case status, a student record — are read back only after the identity checks you set, and only where you authorize it. Public bodies whose policy requires an isolated environment with specific enterprise-grade security certifications ask for a private environment — available on request.
Does it replace our work-order, billing, student-information or case-management system?
No. It sits in front of them: the AI answers, files, books and follows up, then writes requests, appointments and contacts back through Connectors — native calendar sync, webhooks and API. Your systems of record stay; the hold queue is what goes away.
Try it free on your own organization. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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