Winner CES 2026 · ISE 2026 · TMCnet 2026

AI CRM for Public Service Lines. A CRM for public offices, written by every conversation

AI CRM is a CRM for public offices that fills itself: every resident, landlord, contractor or member who calls, writes, chats or sends a form becomes a contact with the whole story on one timeline. You add fields such as ward or account number, name the kinds of contact your offices serve and keep follow-up tasks in one list.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI CRM · Contacts

CRM for public offices: every person from every channel in one list, with source and status, real Zanus AI screen

Contacts

Everyone who left a name with an e-mail or a phone, on any channel, lands in one list showing where they came from.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Add a field for ward and a kind of contact called landlord.”

Lisa“I'm adding a Ward field to every contact and Landlord to your kinds of contact. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Public Service Lines use it

A resident who reported the same dark streetlight twice has both calls on one timeline, and the clerk sees it at once.

Opted-in residents of one street are tagged for the planned water shutoff notice from the addresses they gave on calls.

Before calling back an upset caller, the supervisor presses Brief me and reads one page of what was said and sent.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Every person and company qualified from the conversations, health score with its WHY, gauges, photo, LinkedIn; nothing typed by your staff
Deals with stages, probability and expected close, created and moved by the events themselves: lead qualified → demo → quote → won
Tasks and to-dos assigned to your people, from the AI or by hand, with reminders; calls, meetings and notes logged on the record
Your own fields on contacts, companies and deals; saved views; tags and segments; record ownership
Pipeline forecast weighted by probability; win / loss review; "ask your pipeline" in plain language
Basic contacts and companies stay in every Front Office, this item adds the qualification, the pipeline and the forecast

Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI CRM does, for every business ›

Works withAI Phone AI Webchat AI Web Forms AI Demo AI Quoting AI Booking AI Follow-up AI Tickets AI Returns & Warranty AI Calls Transcripts AI Marketing

One record per person

Resident contact records written by the conversations

Contacts from every channel

A name with an e-mail or a phone, given on a call, a chat, a form or an e-mail, becomes a contact by itself, with the source kept on the row.

The whole story

A timeline of every call, chat, e-mail, form and request, newest first, so a clerk reads the history instead of asking the resident again.

Your kinds and fields

Resident, landlord, contractor or member: name the kinds of contact you serve and add fields such as ward or account number.

Tasks and the to-do desk

The follow-up tasks for public staff you create and the replies, calls due and drafts to review sit in one list, with each person's local time on the line.

Ready in 2 minutes

Constituent contact history from the first call, in 2 minutes

Nothing to type

Every call, chat, form or e-mail that gives a name and a way to reach the person lands in Contacts & Leads from day one.

Your kinds of contact

Tell Lisa who your offices serve and she fills the settings, showing the change before you apply it.

Your own fields

Add the fields your offices need, ward, account number or school, as text, number, date or choice.

Read the first week

Run it free for 7 days and read every contact it captured, with the channel each one came from.

AI CRM for Public Service Lines, trade by trade

By industryLocal Government Government Agencies Utilities Public Safety Health & Human Services K-12 Schools Higher Education Associations Nonprofits Software & SaaS Travel Agencies Aerospace & Aviation

Questions & answers

AI CRM for Public Service Lines: questions & answers

Is this a case-management system?

No. It is the front-office record: who called, wrote, chatted or sent a form, about what, and what happened next. Case files, accounts and student records stay in your own systems, and staff read this record for the whole contact history.

Can we add fields such as ward or account number?

Yes. Add your own fields to contacts and organizations as text, a number, a date or a choice, name the kinds of contact your offices serve, and save the views each office works from.

How does a clerk prepare a callback?

With Brief me. One press and Lisa writes a one-page brief from the resident's story: what they asked, what was sent, which requests are open and what to say next, so the callback starts informed.

Who may export resident records?

Managers only. Each export of contact data is logged with its author, and imported lists wait in Import review until accepted one by one; imported contacts are never auto-called.

Does every channel land on the same record?

Yes. In this contact history for help lines, calls, chats, e-mails and forms each appear on the resident's timeline with their channel, newest first, and a call the AI answered keeps its transcript and summary there.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Public Service Lines ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.