Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Knowledge for Nonprofits. An AI knowledge base for nonprofits, approved before use

AI Knowledge is an AI knowledge base for nonprofits: your website, program documents, giving policies and rules in one tree, and the AI answers donors, families and your team only from it, in 40 languages. A question it cannot answer is never guessed; it waits for you to answer once, and nothing goes live before your click.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Knowledge · Rules

Rules

What the AI never says, always says, its scripts and procedures sit in one table, and two rules that clash are paired for you to decide.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Add a rule: never promise a family a place in a program.”

Lisa“Here is the NEVER rule with its test question and the words its answer must not contain, waiting for APPROVE & DEPLOY. Approve it?”

You talk. Lisa sets it up. Applied only on your yes.

How Nonprofits use it

You add a rule never to promise a food box on a given day, and a nightly test proves the AI keeps it.

The new winter coat drive page on your website joins the knowledge by itself the day after it goes live.

A donor's question about matching gifts had no answer; you answer it once, and every channel knows it from then on.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

The start: the first questions, answered typed or by talking
The company: identity, locations, hours, departments, people, catalog
The rules: never, always, scripts, procedures, answers and must-ask
The library: catalog, pages, documents, websites, pictures, videos, software
Websites: your site read again every day, new pages added
Auto-Retraining: every conversation reviewed for gaps and lessons
Quality tests: rule tests, approved answers and picture sets every night
The company file: export and import everything the AI knows

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Knowledge does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Chat for your team AI File Cabinet AI Team Training

One tree

A nonprofit knowledge base in one tree

It serves as the chatbot knowledge base for charities that answer donors on the website, and the same tree feeds the phone and the inbox.

The organization

Identity and facts, sites, hours and holidays, languages, departments and people: the facts the AI says, in your words.

The rules

What the AI never says, always says, the scripts and the questions to ask first, each with its own test.

The library

Your pages, program documents of up to 25 MB each, pictures and videos, arranged topic by topic.

Your website, read daily

New pages join with their pictures, changed pages are read again, and a page that left the site is retired.

Grounding

Approved answers for donor questions, never guessed

Answers from your sources

The AI searches your knowledge by meaning, for the department and the channel, and builds answers from those passages only.

The claim guard

A sentence your knowledge does not support is held back, and the question lands under Q&A and gaps.

Contradictions paired

Two rules the AI cannot follow at once are shown side by side, so you say which one wins.

Questions & answers

AI Knowledge for Nonprofits: questions & answers

What is an AI knowledge base for a nonprofit?

The set of facts, rules and documents the AI answers from. In AI Knowledge it is one tree: your website, documents, rules and catalog, read by the AI on every call, chat and e-mail, and taught by talking.

What does the AI do when the answer is not written down?

It says so in your words and offers to come back, and the question waits under Q&A and gaps with the whole conversation. Answer it once, typed or by voice, and every channel knows it.

Can staff-only information stay out of public answers?

Yes. Knowledge pages marked internal are read only by the Team Assistant and the personal chats; the website chat, the voice and the phone never surface them.

How do we know the answers stay right?

Each rule carries its own test that runs every night, green or red, and every question you answered once is replayed daily. An answer that stops surfacing is marked rolled back, so you see it before a donor does.

Does it learn personal data from conversations?

No. Personal data is never learned by any automation, and the terms you list as never-learn stay out of the knowledge. Every lesson the review finds waits for your yes before it goes live.

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