Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Tickets for Nonprofits. A support ticket system for nonprofits, answered or held

AI Tickets is a support ticket system for nonprofits: every call, chat, e-mail and web form that needs a follow-up becomes a ticket with the whole conversation on it. The AI answers from your knowledge base when it is sure enough, and below the score you set the ticket waits for a person, with nothing guessed.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Tickets · Held for a person

Support ticket system for nonprofits: a held ticket, the person identified and what the AI is missing, real Zanus AI screen

Held for a person

The ticket opens with the person identified, the conversation, what the AI found and what it is missing, with the answer box beside it.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Gift and receipt tickets always wait for a person.”

Lisa“The gifts department will be set to a person answering, so no gift or receipt ticket is answered by the AI alone. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Nonprofits use it

A donor asks by e-mail why her receipt shows the wrong name; like other donor support tickets, it goes to the gifts department for a person.

A family asks in the chat which documents intake needs; the AI answers from your program page and the ticket closes.

A partner agency calls twice about the same referral; the second ask lands on the open ticket, never on a duplicate.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team

Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Tickets does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Web Forms AI Returns & Warranty

Every channel

A nonprofit help desk fed by every channel

Calls

When a caller needs a follow-up, the AI opens the ticket, and the transcript lands on it a minute later with Listen.

Chats and forms

The chat turn by turn, or the form's answers with the contact attached, and the answer back in the chat while the visitor is there.

E-mail

A mail becomes a ticket as it was written; the reply carries the ticket number, and the next answer lands back on it.

By hand

New ticket for someone who walked in or rang a staff mobile: type or dictate what they said, and it joins their story.

Rules

Donor request tracking with a reply-time promise

Priority and owner

Normal, High or Urgent on every ticket, and one selector hands it to a colleague, so the list shows who holds what.

Merge

Two tickets from the same person about the same thing become one, with both conversations kept on it.

Closes by itself

A ticket the person never answered within the days you set closes by itself, and a month's answered tickets export as CSV.

Questions & answers

AI Tickets for Nonprofits: questions & answers

What is a support ticket system for a nonprofit?

One list where every request that needs a follow-up is kept until it is answered, so a donor or a family is never forgotten. AI Tickets opens the ticket from a call, a chat, a mail or a form, with the conversation on it.

Does the AI answer tickets by itself?

You decide department by department: the AI answers alone, the AI drafts and a person sends, or a person answers. When the AI answers alone it needs a score above your threshold, from 50 to 95 percent and 75 by default; below it, a person decides.

How are donors told when to expect an answer?

The AI tells them from the department's hours, four working hours by default, and the confirmation e-mail says it too. Any ticket that runs past that time is flagged in the list, and whoever holds it gets a notice.

Can volunteers see every ticket?

Each person can be limited to the tickets of their own departments, and an internal note is a line for a colleague that the person who asked never sees.

What happens to questions nobody could answer?

When the same question has waited for a person as often as you set, it is listed as a knowledge gap. Write the answer once, review it, and the AI uses it the next time someone asks.

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