AI Assist on calls for Nonprofits. Approved answers on screen for staff and phone-bank volunteers.
AI Assist on calls listens while your front-desk volunteer, coordinator or development officer is on the phone and shows suggestions from your approved information on screen: the receipt policy, which in-kind items you accept, the published program criteria, the crisis wording and the person on duty. It stays silent on the line, so the caller only hears your volunteer or staff member.
TRY AI ASSIST FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“When a caller mentions not being safe, show the crisis wording on screen immediately.”
Lisa“Done: any mention of not being safe now brings up your crisis wording and the on-duty transfer on the volunteer's screen.”
Any setting, in any module · applied only on your yes
How Nonprofits use it
A front-desk volunteer hears a donor ask whether a gift of stock is possible and sees your approved instructions appear.
When a caller sounds in distress, the screen shows the crisis wording and the transfer to the person on duty.
During a thank-a-thon, a board member is shown the donor's last conversation and the upcoming event to mention.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Live suggestions from your knowledge during a call, on your operator's screen
- Never speaks to the customer, your person stays the voice
Add it to AI Call Desk or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Assist on calls does, for every business ›
Works withAI Call DeskAI PhoneAI TicketsAI QuotingAI Booking
Questions & answers
AI Assist on calls for Nonprofits: questions & answers
Does AI Assist speak to donors or participants?
No. Suggestions appear only on the screen of the person taking the call, and the caller talks with your organization throughout. Your volunteer or staff member chooses the words.
Can on-screen suggestions help front-desk volunteers?
Yes. A volunteer sees receipt policy, program criteria and routing rules while the caller talks, so routine questions get the approved answer even on a first shift.
Will the screen suggest eligibility decisions?
No. It shows the published criteria and the next step, such as booking an intake appointment, never a decision about a specific person or family.
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Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Nonprofits ›
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Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
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