Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Tickets for K-12 Schools. Parent request tracking for schools, office by office

AI Tickets gives you parent request tracking for schools: every call, chat, e-mail or web form that needs a follow-up becomes a request with the family's own words on it, sorted to the office that handles it. The AI answers what your knowledge covers; below the score you set, the request waits for a person.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Tickets · One list

Parent request tracking for schools: who asked, the office, the channel and the priority, real Zanus AI screen

One list

Every request with when it came in, who asked, the office, the question, the channel and the priority, whichever way the family reached you.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Promise families an answer within one working day on transportation requests.”

Lisa“Transportation requests now promise an answer within 1 working day, and the AI only proposes there. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How K-12 Schools use it

A parent calls to change her son's bus stop; the transcript lands on a transportation request and she is told when to expect the answer.

A former student e-mails for a transcript copy; with records request tracking for schools, it goes to the registrar, who answers and closes it the same day.

A second message from the same chat about the same field trip form lands on the request it opened, never on a duplicate.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team

Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Tickets does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Web Forms AI Returns & Warranty

One list

School office request tracking from every channel

Calls with their transcript

A call that needs a follow-up opens a request, and the transcript lands on it a minute later, with Listen for the recording.

Chats and e-mails as written

The chat turn by turn and the mail as the parent wrote it, the reply carrying the request number back to the same thread.

The family identified

The contact, earlier requests and what was asked before, shown before anyone reads a word of the new message.

Priority and owner

Normal, high or urgent on every request, and one selector to hand it to a colleague; the list shows who holds what.

Set-up

Set up a family help desk for schools in 2 minutes

Your channels

AI Phone, AI Webchat, AI E-mail and AI Web Forms each open requests as soon as they are on.

Your offices

Name the departments, such as registrar, transportation and athletics, and who answers each: the AI alone, the AI proposing or a person.

Your promise

Set the reply time per office, four working hours by default, and the signature each answer carries.

Your first week

Start the Front Office free for 7 days without a credit card and watch every parent request land in one list.

Questions & answers

AI Tickets for K-12 Schools: questions & answers

How can a school office track parent requests?

By turning each one into a request with an owner, a state and the family's words. AI Tickets opens it from the phone, the chat, e-mail or a web form, and the list shows who holds each one and which are past their promised time.

Does the AI answer requests about a student?

Only what your knowledge covers, and only on the desks where you allow it. A slider from 50 to 95 percent sets how sure it must be, and below that score the request waits for a person in Manual review.

Can each office see only its own requests?

Yes. Each person can be limited to the requests of their own departments, so the counselor sees counseling, the athletics office sees sports forms and bus change request tracking stays with the transportation desk.

Are families told when to expect an answer?

Yes. The AI tells the family when to expect the reply from the office's hours, the confirmation e-mail says it too, and a request past the promise is marked in the list. Four working hours is the default promise.

Can staff add notes families never see?

Yes. An internal note is a line for a colleague that the family never sees, kept in the request's history, and two requests from the same person about the same thing can be merged with both conversations kept.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for K-12 Schools ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.