AI Tickets for Defense Contractors. Help desk software for defense contractors' fielded equipment
AI Tickets is help desk software for defense contractors whose customers call about fielded equipment, spares and repairs: each call, chat, e-mail or web form becomes a ticket with the whole conversation on it. The AI answers from your approved knowledge when it is sure enough, and below the score you set the ticket waits for a person.
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Pending tickets
The score shows how much of the proposed answer comes from your knowledge; under your threshold the ticket waits for a person.
Easy setupSet up everything just by talking to Lisa AISee how ›You“Support tickets need a score of 90 before the AI answers alone.”
Lisa“The support department now answers alone only at a score of 90 or more; below it, tickets wait in Manual review. Apply?”
You talk. Lisa sets it up. Applied only on your yes.
How Defense Contractors use it
A depot technician calls at night about an error on a fielded unit; the ticket opens and his call transcript lands on it a minute later.
A training site mails to ask where the latest operator guide is posted; the AI answers from your support pages with the ticket number in the subject.
A question about a unit's technical data is held in Manual review for your support engineer, with nothing guessed.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
- Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
- The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
- Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team
Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Tickets does, for every business ›
Works withAI PhoneAI WebchatAI E-mailAI Web FormsAI Returns & Warranty
Every channel
Support ticket system for government contractors, in one list
Calls from depots
When a caller needs a follow-up, the AI opens the ticket itself, and the transcript of his call reaches it about a minute later.
Mail and web forms
A support mail keeps its own words on the ticket and the reply carries the ticket number; a web form opens one with its answers and the contact.
One conversation, one ticket
A second question from the same call, chat or mail thread lands on the ticket that conversation opened, so one fault never gets two tickets.
The customer identified
In customer support ticketing for defense suppliers, the contact, his organization, the product he named and his earlier tickets are on screen before anyone reads a word.
The rules
AI help desk for fielded equipment support, held when unsure
How sure it must be
A slider from 50 to 95 sets the score below which the AI never sends a reply, and every department keeps its own setting.
Knowledge gaps
A question held for a person as many times as you set becomes a knowledge gap: the next thing your support engineers write down for the AI.
Learned only on review
After a person answers, the page asks whether that answer was for this customer only or for the knowledge; a learned answer waits in Auto-Retraining for review.
Questions & answers
AI Tickets for Defense Contractors: questions & answers
What is help desk software for defense contractors?
It gathers what customers ask about your products into one list of tickets, so a depot's question is never lost between the phone and the inbox. AI Tickets opens a ticket from a call, a chat, an e-mail or a web form and answers it from your approved knowledge, or holds it for a person.
Can the AI answer a technical support question by itself?
Only from what your knowledge holds, and only above the score you set between 50 and 95 for that department. A department for technical questions can instead let the AI propose while a person sends, or leave every answer to one named person.
How does a unit know when to expect our answer?
The AI tells the customer at the open, from the department's hours and your promise, such as four working hours, and the confirmation e-mail repeats it. For depot support request tracking, a ticket that goes past the promise is marked in the list, and the colleague holding it is told.
What does the AI try before it opens a support ticket?
What you wrote for the department: the questions to settle and the steps the customer must already have tried. The troubleshooting goes to his e-mail with the product's own videos and pages, and a customer with an open case hears it quoted rather than getting a second ticket.
Can a support engineer leave notes the customer never sees?
Yes. An internal note is a line for a colleague, kept in the ticket's history and never shown to the customer. One selector hands a ticket to someone else, two tickets on the same matter can be merged, and each carries Normal, High or Urgent.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Defense Contractors ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
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