ZANUS FRONT OFFICE FOR DEFENSE CONTRACTORS — CASES & REPAIR STATUS

Cases that file themselves — nights and weekends included.

A unit reporting a failed item at 9 PM, a depot asking for repair-order status, a buyer chasing a delivery, a training site with a simulator down, a housing occupant on an installation you serve with a heating fault: the AI verifies the caller by your rules, files the case with everything it needs — part number, serial, contract or work-order reference, location — routes it to the right team and keeps the requester informed until it is closed.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed complete, first time

Requester, organization, item, serial, reference, location, what exactly is asked — captured in the conversation, no callback to ask again.

Routed by your rules

Repairs to the repair desk, spares to customer support, work orders to the site team, warranty questions to contracts — with the transcript.

Status updates sent

The unit hears when the repair shipped or the work order was completed — automatically, on the channel they chose, within the rules you set.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own company7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A customer with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That customer stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI authorize a return, a warranty claim or a repair?

No. It files, routes and informs. Return instructions go out only where your rules pre-approve them; eligibility, warranty and contractual decisions are a person’s. Identity is verified before any status is read back, and nothing technical about the item is discussed.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own company. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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