AI Assist on calls for Defense Contractors. Released answers on screen; controlled topics flagged.
AI Assist on calls shows your receptionist or service-desk agent suggested answers from released knowledge while a buyer or unit is on the line: the published point of contact, the RFQ submission steps, the identity checks before a status read-back. When a controlled topic comes up, the suggestion is your approved wording and the transfer route. The AI never speaks to the caller.
TRY AI ASSIST FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“Show the verification questions whenever a caller asks for repair or order status.”
Lisa“Done: the agent's screen now shows your verification questions whenever a caller asks for repair or order status.”
Any setting, in any module · applied only on your yes
How Defense Contractors use it
A new receptionist hears a buyer ask for the small-business contact; the published name and e-mail appear on screen.
A caller asks about an item's export classification; the screen shows the approved decline and the compliance transfer.
A depot calls for repair status; the screen lists the verification questions to ask before reading it back.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Live suggestions from your knowledge during a call, on your operator's screen
- Never speaks to the customer, your person stays the voice
Add it to AI Call Desk or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Assist on calls does, for every business ›
Works withAI Call DeskAI PhoneAI TicketsAI QuotingAI Booking
Questions & answers
AI Assist on calls for Defense Contractors: questions & answers
Can AI help our receptionist during live calls?
Yes. AI Assist on calls shows suggested answers from your released knowledge on the receptionist's screen while the call runs, and it never speaks to the caller.
Can it help staff avoid controlled topics?
Yes, by suggesting your approved wording and transfer route when a caller raises export, technical or contractual matters. Your person decides and stays the voice.
What is needed to use it?
It needs AI Call Desk, the phone in the browser your desk uses with the company number. Suggestions appear beside the live transcript of the call.
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Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Defense Contractors ›
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Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
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