ZANUS FRONT OFFICE FOR INSURANCE CARRIERS — FNOL & SERVICE REQUESTS

First notices and service requests that file themselves — nights and weekends included.

A burst pipe at 11 PM, a fender-bender on Sunday, an agent’s endorsement request on Friday afternoon, a beneficiary change, a lender’s mortgagee letter, a complaint about a delayed payment: the AI identifies the policyholder, takes the request with everything your intake rules require — peril-specific questions included — routes it to the right desk — claims, policy service, billing, agency relations, benefits — and keeps the policyholder informed until it is closed.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

First notice, complete the first time

Date, location, what happened, who was involved, injuries, photos requested, police report, safety instructions read — captured in the conversation, no callback to ask again.

Routed by your rules

Losses to claims intake, endorsements to policy service, billing to billing, agent questions to agency relations, complaints to the manager — with the transcript.

Status told before they call

Request received, adjuster assigned, ID card issued, endorsement processed — the policyholder and the agent hear it automatically, in their language.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own carrier7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A policyholder with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That policyholder stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI decide anything on a claim or a request?

Never. It takes the notice, files, routes and informs. Coverage, liability, reserves, payments, eligibility and every endorsement approval are a licensed person’s; the AI makes sure the request arrives complete and the policyholder is not left wondering.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own carrier. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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