AI Tickets for Insurance Carriers. AI insurance customer service with every request tracked
AI Tickets gives carriers AI insurance customer service that keeps count: every call, chat, e-mail and form from a policyholder, claimant or agent becomes a ticket with the whole conversation on it. The AI answers from your approved knowledge when it is sure enough; below the score you set, the ticket waits for a person, with nothing guessed.
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7 days free · per company, never per seat · nothing to install
AI score
The score shows how much of the suggested answer comes from your approved knowledge, and below your threshold a policyholder's ticket waits for a person.
Easy setupSet up everything just by talking to Lisa AISee how ›You“Promise claims callers an answer within one working day.”
Lisa“Before: the claims department promises an answer within 4 working hours. After: within 1 working day, said at the open and in the confirmation e-mail. Apply?”
You talk. Lisa sets it up. Applied only on your yes.
How Insurance Carriers use it
A policyholder e-mails for a copy of her declarations page; your insurance customer service AI answers from the approved procedure, with the ticket number.
A claimant who calls again about an open claim hears his ticket quoted, and no second ticket is opened for the same case.
A question about what a policy covers scores below your threshold and waits in Manual review for a licensed person.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
- Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
- The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
- Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team
Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Tickets does, for every business ›
Works withAI PhoneAI WebchatAI E-mailAI Web FormsAI Returns & Warranty
Every request
AI for insurance customer service, one ticket per request
Calls, chats, mail and forms
A call that needs a follow-up, a chat, a service mail or a web form opens a ticket in one list, each marked with its channel.
The whole conversation
The call transcript with Listen, the chat turn by turn, the mail as written, and a conversation in another language readable in English.
One case, one ticket
A caller with an open case hears it quoted, and the next ask from the same thread joins the ticket it already opened.
Never said before it exists
The AI never tells a policyholder that a ticket is open before the record exists, and the confirmation e-mail carries its number.
By department
Conversational AI for insurance customer service, held when unsure
The AI alone
For policy service asks your approved wording covers, such as a document copy or a mailing address, the AI answers once its score reaches your threshold.
The AI proposes, a person sends
For the claims department the AI drafts the answer from the conversation and your instructions, and an adjuster reads it, signs and sends.
A person only
Complaints and coverage disputes go to one named person, with the department's own promise and signature and internal notes the customer never sees.
Knowledge gaps
A question held for a person as many times as you set becomes a knowledge gap: the next thing to approve and teach the AI.
Questions & answers
AI Tickets for Insurance Carriers: questions & answers
What does AI insurance customer service handle for a carrier?
The routine asks of policyholders, claimants and agents: a document copy, where a claim stands as your team recorded it, where to send a form, the office hours. Each becomes a ticket from the phone, chat, e-mail or a web form, answered from your approved knowledge or held for a person.
Does the AI answer coverage questions on a ticket?
Only with your approved wording, and only above the score you set. Route coverage questions, claim decisions and complaints to a department where a person answers; that is how AI in insurance customer service stays out of coverage advice.
Are policyholders told when to expect an answer?
Yes. Each department carries its promise, 4 working hours by default, and the AI tells the customer when to expect the reply from the department's hours; the confirmation e-mail says it too. Any ticket that runs late is flagged in the list, and the person holding it hears about it.
Does the AI learn from your adjusters' answers?
Only on your review. After a person answers, the page asks whether the answer was for this customer only or for the knowledge, and an answer sent to the knowledge waits in Auto-Retraining until someone approves it.
How does a claimant's ticket find his earlier contacts?
The ticket identifies the contact, his reference, what he named and his earlier tickets before anyone reads a word, and a second ask from the same call, chat or mail thread lands on the ticket it opened, never on a duplicate.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Insurance Carriers ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
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