Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Phone for Insurance Carriers. AI call center software for insurance companies, day and night

AI Phone is AI call center software for insurance companies that answers the policyholder line and the agent line on the first ring, from approved knowledge. It routes every caller by reason and language to claims, policy service, billing or underwriting, takes the first notice of loss, and writes each call down with a transcript and a summary.

TRY AI PHONE FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Or call +1 (954) 736-3939 and hear it answer.

Zanus AI · AI Phone · Forwarded calls

AI call center for insurance: calls handed to your team, each announced with who is calling and why, real Zanus AI screen

Forwarded calls

When a policyholder needs a licensed person, the AI announces who is calling and why, and the pickup time of each transfer is kept on the list.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Send every caller who mentions an injury straight to the claims desk.”

Lisa“Before: injury calls follow the normal claims queue. After: any caller who mentions an injury goes straight to the claims desk, announced. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Insurance Carriers use it

At 2 a.m. a policyholder reports a kitchen fire; the AI reads your safety wording first, takes the first notice and opens the claims request.

An agent asks about a submission sent on Tuesday; the AI routes her to the underwriting desk and announces why before the call connects.

A caller speaking Portuguese asks where to send repair photos and hears your approved steps in Portuguese, with the claim reference he gave written down.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Keep your number: forward your existing line to your Front Office line and the AI answers immediately, no porting needed. Port the number in when you decide; we handle it with the carrier
A local number in your area, or your own number ported in
Answers on the first ring, 24/7, 365; your business hours only decide when people are reachable
Human-like voice: you choose the voice and the persona per function, greeting, sales, support, booking, callbacks
Receptionist style, no phone menu: the caller just talks in any of 40 languages; the AI detects the language on the first sentence and switches the whole call
Departments you define, sales, support, booking, billing, technical…, each with its own policy: AI first, operator first, or AI only; each with its own AI specialist when no human is free
Directory of your operators with per-day working hours, languages, the nicknames callers use, vacations and temp-worker expiry
Transfers announce the caller and the reason; your person accepts before the call is connected; the call is pulled back before a mobile voicemail can swallow it
Language routing: a Spanish-speaking caller reaches your Spanish-speaking operator first
Hold music with spoken updates; when a person is unavailable the AI says the honest line you wrote for that time of day
Takes messages with the callback number read back and confirmed, delivered to that person's own inbox
Books appointments live from your calendar during the call; captures the e-mail letter by letter; saves the lead
Every fact from your approved knowledge, prices only from your catalog; with no source it says so and offers a person
Robocalls and telemarketers get one polite goodbye and stay away from your team
Off hours your way: full AI service, take-a-message only, or voicemail; holidays and special closures with the message you write
Every call transcribed into the customer's record with a summary; call log with transcripts, exportable; the morning briefing reads it for you

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Phone does, for every business ›

Works withAI Booking AI Calls Teleprompter AI Calls Transcripts AI Quoting AI Tickets AI Returns & Warranty AI CRM Lisa, your AI assistant

On every line

An AI call center for insurance: one number, every department

Claims

The claims department takes the first notice of loss with the questions you set, reads the callback number back and opens the request with the call transcript attached.

Policy service and billing

Document requests, proof of insurance, how to pay and when a payment is due are answered from your approved wording, and anything about one account goes to your team.

The agent line

Producers asking about appetite, a submission or an appointment reach the right underwriter or agency desk, with the reason announced before the call connects.

A person when it matters

Each department is AI only, AI first or your people first, and transfers ring your representatives on the computer, the phone app or a mobile number.

Set-up

After-hours claims line and policyholder call routing in 2 minutes

Name your departments

Tell Lisa the desks you run, such as claims, policy service, billing and the agent line, and who answers each one at which hours.

Write the never-say rules

Add what the AI must never say about coverage, the safety wording it reads first and the questions every first notice must answer.

Forward a number

Forward the after-hours claims number to the Front Office, with no porting, and the AI answers it from the very next call.

Listen before you widen

Call the line yourself, read the transcript and the summary, then add policyholder service and the agent line when the answers sound right.

Questions & answers

AI Phone for Insurance Carriers: questions & answers

What does AI call center software do for an insurance company?

It answers every inbound call with AI departments you set up, such as claims, policy service, billing and the agent line. Each answers from your approved knowledge, routes callers by reason and language, takes the first notice of loss and writes the call down, so the contact center sees every conversation.

Can the AI answer coverage questions on the phone?

No. Whether a loss is covered, what a policy pays and any underwriting question go to a licensed person. The AI says so plainly, then transfers the caller with the context announced or takes a message with the callback number read back digit by digit.

What happens to claims calls after business hours?

Outside your hours each line runs full AI service, take-a-message only or voicemail, as you choose. A claims line kept on full service takes a loss reported at night complete, and on holidays callers hear the message you wrote for that day.

Can a supervisor follow a live call in the contact center?

Yes. A manager can follow a live call in real time from AI Phone, and afterwards every call sits in the register with its length, outcome, language and who handled it, the transcript and the summary one click away.

Is there a phone menu for policyholders to get through?

No. This insurance call center software has no menu and no hold queue: callers simply say what happened in their own words, and the AI hears the reason, the language and the urgency, then answers or routes the call to the department that handles it.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Insurance Carriers ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.