Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Webchat for Insurance Carriers. An AI chatbot for insurance customer service on your site

AI Webchat is an AI chatbot for insurance customer service that answers policyholders on your website by text or by voice, in their language, from your approved pages only. It explains the claim steps, files the details of a loss as a request for claims, and hands coverage questions to your team with the whole chat attached.

TRY AI WEBCHAT FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI Webchat · Her card

Her card

Her card waits in the corner of each policyholder page; one tap starts a voice conversation about the loss, or the visitor simply types.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Greet visitors on the claims page with how to report a loss.”

Lisa“Before: the general greeting on every page. After: on the claims page she opens with how to report a loss and where photos go. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Insurance Carriers use it

A claimant asks at 11 p.m. where to send the body-shop estimate; the AI answers with your upload steps and opens the page that explains them.

A policyholder taps the picture and describes, by voice, the water stain spreading on her ceiling; the details are filed as a claims request.

A visitor asks whether hail damage on his car is covered; the chat says a licensed person answers that and files the question with the conversation.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Text and voice in one widget on your site, the visitor types or talks; the AI answers in their language
Knows the page the visitor is on and answers from your pages, files, prices and rules
Shows pictures and product screens while it talks; opens the right page of your site and continues there
Captures the lead with a verified e-mail; books appointments from your live calendar; offers your AI Demo
Your people take over any chat live in one click, with the context, not a transcript to read
Instant barge-in: the visitor interrupts and the AI stops; echo and background noise filtered
Optional AI Avatar: the same assistant with a face that talks
Every conversation on the customer's record; chat analytics per page and topic; sessions exportable
Installs with one line on any site, Shopify, WordPress, custom; the widget is yours to brand

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Webchat does, for every business ›

Works withAI Booking AI Avatar AI Demo AI Quoting AI Tickets AI Returns & Warranty AI CRM

On your website

Claims chat for policyholders, from the first question to the request

Answers from your pages

The chat answers from your claims guide, your billing help and the documents your team approved, and nothing else, in the visitor's own words.

Typed or spoken

A policyholder types, or taps her picture and talks, and can interrupt like with a person, which helps a claimant who would rather describe the damage aloud.

The page that explains it

When the answer has a page of its own, such as how to upload photos, the chat opens it and introduces it beside the conversation.

Coverage goes to people

A question about what a policy pays or whether a loss is covered is filed for your team with the conversation; the chat never answers it.

Set-up

Multilingual insurance chat in 2 minutes, one line of code

One line in your theme

Paste the script once in the theme of your policyholder site, and every page, on phones, tablets and computers, gets an AI chatbot insurance customer service teams can follow session by session.

Lisa reads your pages

She reads the claims, billing and document pages, names them and finds the pictures she may show, then asks how visitors should be greeted.

Your greeting per page

Set what she says on the claims page, the billing page and the agent pages, written once in your language and given in each visitor's.

A week of sessions

Try it free on your own site for 7 days and read the outcome of each session, from a request filed to a question answered.

Questions & answers

AI Webchat for Insurance Carriers: questions & answers

What can an AI chatbot answer for insurance customer service?

Anything your approved knowledge covers: how to report a claim, what happens after the first notice, where to send photos and estimates, how to get an ID card or pay a bill. When the knowledge has no answer it does not guess, and the question goes to your team.

Can policyholders report a loss through the website chat?

Yes. The chat asks what happened, when and where, and how to reach the policyholder, then files the details as a request for claims with the conversation turn by turn, so the adjuster's first call starts from the facts.

Does the insurance chatbot speak other languages?

Yes, 40 of them. Her opening lines are written once in your language and shown and spoken in the visitor's, and a formal form of address can be set for the languages that offer the choice.

Can a claimant reach a person from the chat?

Yes. A visitor who asks for a person lands in the mail queue that needs one or becomes a ticket, with the whole conversation attached, and on phones the Talk to a specialist chip calls your claims number.

How do insurers with AI chatbots for customer service see what was asked?

The Website chat page shows the sessions live and the outcome of each one, answered, a ticket, a lead or opened and never typed, by hour and by country, so the service team sees which pages send policyholders to the chat.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Insurance Carriers ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.