Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Call Desk for Insurance Carriers. Your representatives work one queue from the browser.

AI Call Desk gives your representatives a work queue prepared by the Front Office: licensed callbacks, hang-ups from the surge, agents waiting for an answer, each with its reason and conversation. A phone in the browser calls from your company number, the call is transcribed onto the record, and two dictated lines become the scheduled next step.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Call Desk · The work queue on the operators' desk

AI Call Desk — The work queue on the operators' desk, real Zanus AI screen

You talk. Lisa sets it up.

You“Put callbacks with reported injuries at the top of the queue.”

Lisa“Done: callbacks where an injury was reported now sit at the top of the queue, flagged for a licensed representative.”

Any setting, in any module · applied only on your yes

How Insurance Carriers use it

The morning after a hail storm, the claims team works a queue of claimants who asked for a callback, injuries first.

A remote representative calls a policyholder from the company number in her browser, and the transcript lands on the claim request.

After a licensed callback, the representative dictates 'endorsement approved by underwriting, send new ID cards'; the task is scheduled.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Work queue: who to call, why, from which conversation, prepared by Front Office
Phone in the browser, calling from your company number
The call transcribed into the customer's story as it happens
Two dictated lines after the call → the next step proposed and scheduled
AI Assist on calls available on top: live suggestions from your knowledge while your person talks

Add it to AI Phone or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Call Desk does, for every business ›

Works withAI Phone AI CRM AI Assist on calls AI Quoting AI Booking AI Follow-up

Questions & answers

AI Call Desk for Insurance Carriers: questions & answers

Can carrier representatives call from a browser with the company number?

Yes. AI Call Desk puts a phone in the browser that calls from your company number, so remote and overflow staff call as the carrier. Each call is transcribed onto the policyholder's record as it happens.

What does the contact-center work queue contain?

The callbacks the Front Office prepared, each with who to call, why and the conversation it came from: licensed callbacks, storm-surge hang-ups, agents waiting on a submission answer. Representatives work down the list instead of listening to voicemail.

Does the call desk need AI Phone?

Yes. Inbound calls are answered and sorted by AI Phone first; the call desk is the representatives' side, where transfers arrive announced and callbacks are placed. AI Assist can be added on top.

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