Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Knowledge for Insurance Carriers. An AI knowledge base for insurance companies, approved first

AI Knowledge is the AI knowledge base for insurance companies behind every channel: your website, claims and service procedures, rules and documents in one tree, and the AI answers policyholders and agents only from it. A question it cannot answer is never guessed; Lisa says she will verify and come back, and the gap waits for your team.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Knowledge · Nightly tests

Never-say rules for insurers: each rule's nightly test, green or red, with the last answer beside it, real Zanus AI screen

Nightly tests

Each rule asks its own question every night and checks the answer for the words it must and must not contain; a red result opens the fix by talking.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Add a rule: never say a loss is covered, on any channel.”

Lisa“New NEVER rule: no channel says a loss is covered, and coverage questions go to a licensed adjuster, tested every night. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Insurance Carriers use it

Your claims leadership dictates a rule that no channel says a loss is covered; it goes live only after APPROVE & DEPLOY.

A policyholder asks something the knowledge cannot answer; it waits under Q&A and gaps, and your one answer reaches every channel.

A rule on callback times and a rule on storm-season delays clash; they are paired so your team says which one wins.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

The start: the first questions, answered typed or by talking
The company: identity, locations, hours, departments, people, catalog
The rules: never, always, scripts, procedures, answers and must-ask
The library: catalog, pages, documents, websites, pictures, videos, software
Websites: your site read again every day, new pages added
Auto-Retraining: every conversation reviewed for gaps and lessons
Quality tests: rule tests, approved answers and picture sets every night
The company file: export and import everything the AI knows

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Knowledge does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Chat for your team AI File Cabinet AI Team Training

Your rules

Never-say rules for insurers, tested every night

One table of rules

What the AI never says and always says, its scripts, procedures and answers, each with its scope, its channels and its own test.

The claim guard

A sentence your knowledge does not support is held back, and the question lands under Q&A and gaps for your team to answer once.

The order of truth

Your approved answers for policyholder questions outrank a claims manual, and the manual outranks a page of your website, so the approved wording always wins.

Contradictions paired

Two rules the AI cannot follow at once are shown side by side, so your team says which one wins instead of leaving it to the AI.

Learning

Knowledge gaps from claim calls, answered once

Every conversation reviewed

Each new conversation, on every channel, is read for what it contradicts, what it lacks and what it teaches, with the evidence beside a proposed fix.

Answer and self-test

Your answer is tested through a real search before it counts, and every approved fix is replayed daily so a slip shows here first.

Personal data stays out

No automation learns personal data, and the terms you list as never-learn, such as claim numbers, stay out of the knowledge.

Questions & answers

AI Knowledge for Insurance Carriers: questions & answers

What is an AI knowledge base for an insurance company?

The facts, rules and documents your AI answers from: your website, claims and service procedures, office hours, departments and the lines it must never say. In AI Knowledge they sit in one tree, read on every call, chat and e-mail, and taught by talking.

Can the AI be kept from stating coverage?

Yes, by your rules. A NEVER rule keeps a coverage statement off every channel, a sentence your knowledge does not support is held back, and when nothing is written down Lisa says she will verify and come back.

Does anything go live before a person approves it?

No. The assistant proposes each change where it belongs in the tree, and nothing goes live before someone presses APPROVE & DEPLOY, so a rule dictated in a hurry is read back first.

How does the knowledge learn from claim calls?

As a self-learning knowledge base for carriers, it reviews new conversations every half hour for contradictions, gaps and lessons, each with its evidence and a fix to approve. Personal data is never learned, and nothing changes without your yes.

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