AI Tickets for After-Hours Answering. An after-hours help desk that answers from your knowledge
AI Tickets is an after-hours help desk that opens a ticket inside the night call, chat, e-mail or form and keeps the whole conversation on it. When the AI is sure enough it answers from your knowledge base before morning; the rest wait in Manual review, and the customer already knows when the reply will come.
TRY AI TICKETS FREENo credit card · Ready in 2 minutesReady to buy? See plans & pricing ›
7 days free · per company, never per seat · nothing to install
Every request
What needs you, what the AI answered alone, how fast, what was solved on the first answer and what is overdue.
Easy setupSet up everything just by talking to Lisa AISee how ›You“How many tickets came in over the weekend, and which still need us?”
Lisa“Twelve since Friday: the AI answered seven alone, five wait for your team. Shall I read the oldest?”
You talk. Lisa sets it up. Applied only on your yes.
How After-Hours Answering use it
At 1 AM a hotel guest reports a rattling air conditioner; maintenance gets a ticket with the transcript of his call.
On Sunday a visitor asks the chat how to reset a thermostat; the AI is sure of the answer and replies at once.
On Monday the support lead opens Manual review and finds only the weekend tickets the AI was unsure of.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
- Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
- The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
- Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team
Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Tickets does, for every business ›
Works withAI PhoneAI WebchatAI E-mailAI Web FormsAI Returns & Warranty
Requests after closing
After-hours support tickets from every channel
One list, four channels
Night calls, chats, mails and web forms open tickets in the same list, each marked with the channel it came from.
The customer identified
The contact, his company, the product he named and his earlier tickets appear before anyone on the morning shift reads a word.
Answered or held
Above the score you set, the AI replies by e-mail or in the chat; below it, the ticket waits in Manual review with nothing guessed.
A promise in working hours
The customer hears when to expect the answer, and any ticket past the promise is marked for your team in the morning.
Ready in 2 minutes
A 24/7 help desk built from the channels you have
Your channels
AI Phone, AI Webchat, AI E-mail or AI Web Forms: each one you use opens tickets from the first night.
Your knowledge
Your website, files and rules are what the AI answers night tickets from, and nothing else.
Your rules
Who answers in each department, how sure the AI must be, the reply-time promise and the signature on each answer.
Your first weekend
Start the free trial on a Friday and read on Monday what the AI answered alone and what it held for you.
AI Tickets for After-Hours Answering, trade by trade
By industryLaw FirmsSmall BusinessHome ServicesHealthcareProperty ManagementReal EstateConstructionAuto DealersHospitalityInsurance AgenciesSoftware & SaaSTravel Agencies
Questions & answers
AI Tickets for After-Hours Answering: questions & answers
Can an AI open support tickets from after-hours calls?
Yes. When a night caller needs a follow-up, the AI opens the ticket, and the transcript lands on it with Listen for the recording. Chats, e-mails and web forms open tickets in the same list.
Does the AI answer an overnight ticket by itself?
Only where you allow it and when it is sure enough. Per department you choose the AI alone, the AI proposing and a person sending, or a person. Below the score you set, the ticket waits for a person.
What reply time does a night customer hear?
The promise is counted from the department's working hours, so overnight support requests sent on a Friday to a weekday team are promised for Monday. The confirmation e-mail repeats it with the ticket number.
Will a customer who calls twice get two tickets?
No. A second ask from the same call, chat or mail thread lands on the ticket it opened, and a customer with an open case hears it quoted instead of a new ticket.
How do night questions improve the answers?
A question held for a person often enough becomes a knowledge gap. Write the answer once and the AI uses it the next time someone asks at 2 AM. Each answer you write makes your after-hours customer support a little more complete.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for After-Hours Answering ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.