AI Tickets for Construction. Construction warranty request tracking for every homeowner call
AI Tickets brings construction warranty request tracking to one list: a homeowner's call about a sticking door, a chat about a crack or a mail about a leak becomes a ticket with the whole conversation on it. The AI answers from your knowledge when it is sure enough; below your score, a person decides and nothing is guessed.
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7 days free · per company, never per seat · nothing to install
Every ticket
Every ticket with when it came in, who asked, the department, the question, the channel and the priority, one of them opened from a web form.
Easy setupSet up everything just by talking to Lisa AISee how ›You“Promise warranty replies within 2 working days.”
Lisa“Warranty tickets will promise a reply within 2 working days, told to the homeowner when the ticket opens. Apply?”
You talk. Lisa sets it up. Applied only on your yes.
How Construction use it
A buyer calls in month ten about drywall cracks; the ticket opens with the transcript, his reference and his earlier tickets on it.
A question about caulking the shower is answered from your care guide by e-mail, and the homeowner rates the answer.
A leak reported by chat is set Urgent and handed to the warranty manager, with an internal note the homeowner never sees.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
- Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
- The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
- Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team
Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Tickets does, for every business ›
Works withAI PhoneAI WebchatAI E-mailAI Web FormsAI Returns & Warranty
How it works
Post-construction warranty management in one list
Every channel, one list
Calls, chats, e-mails and web forms open tickets in the same list, each marked with the channel the homeowner used.
The homeowner identified
The contact, his reference, the product he named and his earlier tickets are on the ticket before anyone reads a word.
Answered or held
Above the score you set the AI answers from your knowledge; below it the ticket waits for the warranty desk, with nothing guessed.
Priority and notes
Normal, High or Urgent on every ticket, a colleague chosen to hold it and internal notes the homeowner never sees.
Set-up
Start tracking warranty requests in 2 minutes
Your channels
AI Phone, AI Webchat, AI E-mail or AI Web Forms: each one you use opens warranty tickets from the first request.
Your knowledge
Your website, your homeowner care guide and your warranty terms: the AI answers tickets only from what you gave it.
Your rules
Who answers per department, how sure the AI must be, the reply-time promise and the signature, all under Tickets settings.
A week free
Start your free trial of the Front Office today, 7 days with no credit card, and read every ticket it opened.
Questions & answers
AI Tickets for Construction: questions & answers
What is post-construction warranty management?
It is how a builder or contractor takes, answers and closes the requests homeowners send after the job. AI Tickets opens a ticket from each call, chat, e-mail or form, answers what your knowledge covers and holds the rest for the warranty desk.
Can homeowner warranty request software answer a warranty question by itself?
When it is sure enough. A slider from 50 to 95 percent, 75 by default, sets how sure it must be; above that score it answers from your knowledge, below it the ticket waits in Manual review for a person.
With a help desk for contractors, does the homeowner know when to expect an answer?
Yes. The AI tells the homeowner when to expect the reply from the department's hours, the confirmation e-mail says it too, and a ticket past the promise is marked in the list for your team.
Can a homeowner try a fix before a ticket opens?
Yes. On each department you write what the AI must ask and what must have been tried, such as resetting the breaker, and the steps reach the homeowner by e-mail with your own videos and pages.
Can two home builder warranty service requests about the same leak become one?
Yes. Merge makes two tickets of the same person about the same thing one, with both conversations kept, and a second ask from the same call, chat or mail thread lands on the ticket it opened.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Construction ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
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Try it free on your own business — no credit card, per company, never per seat.
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