Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Phone for Construction. The answering service for contractors that finishes the call

AI Phone is an answering service for contractors that picks up the office line on the first ring, around the clock, in the caller's language. It answers from the information you approve, books the estimate visit with AI Booking, takes the message with the callback number read back, and tells your PM who is calling and why before the call connects.

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Zanus AI · AI Phone · Messages
Answering service for contractors: messages callers dictated, each written out for the right person, real Zanus AI screen

Messages

Each message a caller dictated, written out for the person it is for, with the callback number and a mark once it is heard and done.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“After hours, a gas smell, an injury or a utility strike goes straight to the on-call super.”

Lisa“After hours, those calls now hear your emergency script first, then ring the on-call superintendent's mobile. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Construction use it

1

A concrete sub calls at 6:30 asking whether Wednesday's pour still stands; the AI answers from the schedule note you approved.

2

A homeowner calls at lunch about a basement finish; the AI asks the address and the timeline, then books Thursday's estimate visit.

3

A neighbor reports a gas smell by the trench at 9 PM; the AI reads your emergency script and rings the on-call super.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

  • Keep your number: forward your existing line to your Front Office line and the AI answers immediately, no porting needed. Port the number in when you decide; we handle it with the carrier
  • A local number in your area, or your own number ported in
  • Answers on the first ring, 24/7, 365; your business hours only decide when people are reachable
  • Human-like voice: you choose the voice and the persona per function, greeting, sales, support, booking, callbacks
  • Receptionist style, no phone menu: the caller just talks in any of 40 languages; the AI detects the language on the first sentence and switches the whole call
  • Departments you define, sales, support, booking, billing, technical…, each with its own policy: AI first, operator first, or AI only; each with its own AI specialist when no human is free
  • Directory of your operators with per-day working hours, languages, the nicknames callers use, vacations and temp-worker expiry
  • Transfers announce the caller and the reason; your person accepts before the call is connected; the call is pulled back before a mobile voicemail can swallow it
  • Language routing: a Spanish-speaking caller reaches your Spanish-speaking operator first
  • Hold music with spoken updates; when a person is unavailable the AI says the honest line you wrote for that time of day
  • Takes messages with the callback number read back and confirmed, delivered to that person's own inbox
  • Books appointments live from your calendar during the call; captures the e-mail letter by letter; saves the lead
  • Every fact from your approved knowledge, prices only from your catalog; with no source it says so and offers a person
  • Robocalls and telemarketers get one polite goodbye and stay away from your team
  • Off hours your way: full AI service, take-a-message only, or voicemail; holidays and special closures with the message you write
  • Every call transcribed into the customer's record with a summary; call log with transcripts, exportable; the morning briefing reads it for you

What it answers

A contractor answering service that does more than take messages

Answers from your information

Service area, trades, project sizes, the bid list and the schedule note you publish: the AI searches your approved knowledge by meaning and says so when it has no source.

Books the estimate visit

Appointment scheduling is done during the call once AI Booking is added: the caller hears only the free times of the right estimator and hangs up with the visit booked.

Call routing by reason

Estimating, the office, warranty and the on-call super each become a department, and call handling in each one is AI only, AI first or your people first, by your business hours.

Takes the message right

The callback number is read back digit by digit and the message is filed for the PM it is for, even when the caller hangs up on the last word.

The moments

Calls from the trailer, the supplier and the homeowner's kitchen

The supplier at 6 AM

A ready-mix dispatcher asks which gate the trucks use at the hospital site. The AI reads the site access note you approved, and routine calls like this end there.

The homeowner at lunch

A homeowner asks whether you build screened porches and how soon you could come and look. The AI answers from your services page, takes the job details and books the visit.

The owner's rep at five

An owner's rep asks for the PM on the school job. The AI tells the PM who is calling and why, and takes a message if he is up on a lift.

After hours

A 24/7 answering service for contractors when the office is dark

Your choice after hours

Outside office hours each line runs full 24/7 call answering by the AI, takes messages only, or goes to voicemail. On holidays callers hear the message you wrote for that day.

Storm nights

When call volume spikes after hail or high wind, the answering service for roofing contractors answers every caller with no hold queue, asks the address and the damage, and books the job or passes it to the on-call lead.

The morning briefing

Before the first coffee, the briefing tells you what came in overnight, and each call waits on its client's record with the transcript and the summary.

Compared

Construction answering service options, side by side

What the call needsVoicemailA message-taking serviceAI Phone
A new estimate requestHeard tomorrow, if one was leftA message to call backBooked on the call:: into a free slot of the right estimator
A sub asking about the scheduleA callback after lunchA note with no answer in itAnswered from your note:: before the crew drives out
An emergency at the siteA recording until morningRelayed down a call listYour script, then the super:: rung with the reason told first
The record of the callA recording onlyA typed messageTranscript and summary:: on the client's record with the outcome

Set-up

Your answering service for contractors, answering in 2 minutes

1

Forward your line

Forward the office number to the Front Office and the AI answers from that call on. The number on your trucks, yard signs and invoices stays the same.

2

Let Lisa read your site

Lisa reads your website, then asks who takes calls, what you build, your hours and the languages your clients and crews speak.

3

Set departments and people

Tell her estimating, office, warranty and on-call, and when each person can be reached on the computer, the phone app or a mobile.

4

Try it on your own calls

Run AI Phone for 7 days free with no credit card, then read the report of every call it answered before you decide.

Questions & answers

Questions about an answering service for contractors

What does an answering service for contractors do?

It answers the office phone when nobody can. AI Phone goes further than a message: it answers from your approved information, books the estimate visit with AI Booking, routes the call by reason to estimating, the office or the on-call super, and writes every call down with a transcript and a summary.

What is the average cost of a contractor answering service?

AI Phone is priced per company, never per seat or per call taker, so the whole office shares it. The current plans are on the pricing page, and a 7-day free trial on your own line needs no credit card.

Is a contractor phone answering service worth it for a small crew?

For an owner who runs the crew and the phone, every unanswered call can be a lost job. Answering services that only take messages leave the callback to you. The AI picks up while you are on a ladder, books the visit and leaves you a written call, so you never miss the caller who would have rung the next contractor.

Can we keep the phone number on our trucks and job signs?

Yes. You forward your current line to the Front Office number and the AI answers at once, with no porting. Later, Zanus AI can move the number in with your carrier, or you can take a new local number.

How are emergency calls from a jobsite handled after hours?

Urgent calls hear the script you approved, with the emergency number first, and the AI rings the on-call super on the device he chose. If nobody picks up, it says the line you prepared for that hour and takes the message with the callback number.

Will the AI answer engineering, code or permit questions?

Only from what you publish, such as which permits you pull for the homeowner. A structural, code or means and methods question is transferred to your engineer, estimator or PM, who hears who is calling and why before the call connects.

Can Spanish-speaking callers be answered in Spanish?

Yes. The AI answers in the caller's language from the first sentence, so a homeowner or a foreman who speaks Spanish is answered in Spanish, and the call is written on his record like any other.

How does a caller reach the right project manager?

Tell Lisa who owns each active job. A caller asking about the Elm Street addition is routed to that PM's devices in the order he chose, and the AI takes a message when he does not pick up.

Can our office manager answer first during the day?

Yes. Set the office department to people first: her phone rings first, and the AI steps in to answer calls when she is on another line, at lunch or after hours. Each department keeps a rule of its own.

Does every call get written down?

Every call the AI answers is saved with its transcript, its summary and its outcome on the client's record. New callers are saved as leads, and a manager can follow a live call as it happens.

Is AI Phone an answering service for construction companies or a virtual receptionist?

Both jobs at once. Like a virtual receptionist it greets callers with your company's name, answers common questions and routes the call; like an answering service it takes the message after hours. It is an AI receptionist with AI voices, not a room of people, and every call is written down.

Can the AI schedule appointments for estimate visits?

Yes, once AI Booking is added. It offers only the free times in the right estimator's calendar, asks the job address first, books the visit while the caller is still on the line and sends the confirmation.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Construction ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.

REAL AI - the whole Front Office is AI, not old software with an AI button.

Awards & trade shows ›
TMCnet Enterprise AI Product of the Year 2026
Visitors meeting Zanus AI live at a 2026 trade show
Hands-on with the Zanus AI demo at a 2026 technology trade show

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Or call +1 (954) 736-3939 — the AI answers.