Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Knowledge for After-Hours Answering. A knowledge base for after-hours answers you approve

AI Knowledge is the knowledge base for after-hours answers: your hours, holidays, rules, pages and catalog in one tree that every night call, chat and e-mail answers from. When the night brings a question it cannot answer, the AI says it will verify and come back, and the question waits for you to answer once.

TRY AI KNOWLEDGE FREENo credit card · Ready in 2 minutes

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Knowledge · Gaps waiting

Knowledge base for after-hours answers: Auto-Retraining with gaps and lessons awaiting your approval, real Zanus AI screen

Gaps waiting

New conversations read every 30 minutes for gaps, contradictions and lessons, each with its evidence and a fix for you to approve.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Add a rule: never promise a technician's arrival time on the phone.”

Lisa“Rule written: the AI will not promise an arrival time on any call, and the rule gets its own test. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How After-Hours Answering use it

A caller asks at 9 PM whether you open on the holiday Monday; the AI reads it from your hours and holidays.

A night chat asks about a product you dropped; its page was unticked, so the AI never mentions it.

Saturday's unanswered question about parking waits under Q&A and gaps; you answer it once on Monday.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

The start: the first questions, answered typed or by talking
The company: identity, locations, hours, departments, people, catalog
The rules: never, always, scripts, procedures, answers and must-ask
The library: catalog, pages, documents, websites, pictures, videos, software
Websites: your site read again every day, new pages added
Auto-Retraining: every conversation reviewed for gaps and lessons
Quality tests: rule tests, approved answers and picture sets every night
The company file: export and import everything the AI knows

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Knowledge does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Chat for your team AI File Cabinet AI Team Training

What the night AI knows

After-hours FAQ answers from one approved tree

The company branch

Locations, hours and holidays, languages, departments and people: the facts the night AI says, in your company's own words.

The rules table

What the AI never says, always says, the scripts and the questions to ask first, each with its scope and channels.

Your website, read daily

New pages join with their pictures, changed pages are read again, and a page that left the site is retired before the next night.

Gaps, never guesses

Every 30 minutes the new conversations are read for gaps and contradictions, each with its evidence and a proposed fix for you.

Ready in 2 minutes

AI answers from your knowledge base, set up by talking

Give your address

Lisa scans your site map and menu, and the pages, pictures and videos join the knowledge topic by topic.

Answer the start

What you do, what she must never say or promise, how you recommend: answer by talking, and each answer becomes a rule or a fact.

Add hours and holidays

Tell Lisa your opening hours and the closures of the year, so night callers hear the right day and time.

Approve and test

Approve and deploy, then ask what your night callers ask and read the quality tests before you decide.

AI Knowledge for After-Hours Answering, trade by trade

By industryLaw Firms Small Business Home Services Healthcare Property Management Real Estate Construction Auto Dealers Hospitality Insurance Agencies Software & SaaS Travel Agencies

Questions & answers

AI Knowledge for After-Hours Answering: questions & answers

Where do after-hours answers come from?

Only from your knowledge: your website, your documents, your rules and your catalog, searched by meaning in the customer's words. Nothing comes from the open web, and a sentence your knowledge does not support is held back.

What does the AI say when the knowledge has no answer?

It says so in your words. The default line says it needs to verify with your team and get back to the customer, and you can change it. The question lands under Q&A and gaps for the morning.

How do holiday hours reach every channel?

Hours and holidays sit in the company branch of the tree. Change them once, approve, and the phone, the chat and the e-mail all answer night questions from the new hours.

How do I know the night answers stay right?

Each rule carries its own test question, run every night: green when the answer has the words it must and none it must not. Approved answers are replayed daily, and one that slips reads rolled back.

Can I teach it by talking?

Yes. Say what changed, add a rule or answer the first gap, and the assistant writes the proposal in the right place of the tree. Nothing goes live before you approve it.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for After-Hours Answering ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.