ZANUS FRONT OFFICE — AFTER-HOURS & OVERFLOW: THE CALL CENTER, REPLACED
Next-generation AI for your business. Try it free on your own business. No credit card.
Every call answered as your business — nights, weekends, lunch rush. The call that comes at 7:40 PM is answered at 7:40 PM. Most businesses lose customers in the hours nobody counts: before opening, after closing, during lunch, when two lines ring at once, on the day two people are sick. Voicemail loses the caller; an answering service reads a script. The ZANUS AI Front Office answers as your business, in your voice, from your knowledge — a dealer, a clinic, a plumber, a law firm, a hotel — books the appointment, takes the order, files the request, transfers the true emergency to your on-call person with the story whispered in, and calls back anyone who hung up first. Your morning starts with a list, not a blinking light. Grounded only in the information you approve: no source, no claim.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Front Office dashboard: today’s numbers, what needs a person, every menu on the left. In the trial it is yours, with your company in it.
FREE TRIAL · 7 DAYS · NO CREDIT CARD
Give us your website. Ten minutes later, your company answers the phone.
“Give us your website. Ten minutes later Zanus has built a private 7-day sandbox around your company: your knowledge, a phone line that answers as you, your website with Lisa on it, your dashboard with your data. Not old software with an AI button — the AI is the software.”
“No card. No setup fee. Per company, never per seat. You decide after you hear it answer as your company.” One trial per company: a working business website and an e-mail on its domain.
- 1Your website. Lisa reads it and proposes your departments and people; she asks only what the site does not say.
- 2Your sandbox, in ten minutes. A phone line in your area code that answers as you and transfers to your real phones, your website with Lisa on it, your dashboard with your data.
- 3Seven days on your business. Day 1 the first call; day 3 a mail “what your callers asked”; day 7 a report.
- 4Keep it or walk away. Buy any solution on any day and the sandbox becomes the account — same number, same knowledge, nothing redone. Walk away and nothing is charged.
How you start
Three steps, in the order you like. Most people skip straight to the second.
Two minutes. The AI presents the Front Office and answers your questions live — the demo is the product.
Your website, your phone line, your dashboard. No card, nothing to install. Start free
Any solution, on any day of the trial — the sandbox becomes your account. Per company, never per seat. See pricing →
Prefer to own your AI on your own premises? See AI Servers — a separate product. The Front Office above needs no server.
One AI Front Office. Every hour your desk is not there.
The same 31 menus, read through the eyes of whoever opens the office in the morning. Each function below is a page of its own, in the words of this job — what it does at 9 PM, on Sunday, and when the second line rings at noon. Enable what your plan includes; add more when the nights get busier. No IT project. Comparing options? See the comparison →
Every morning: what the night produced — calls answered, bookings made, requests filed, hang-ups called back — and who needs a person at 8 AM.
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AI PhoneYour numbers answered from the first ring, 24/7 — AI at night, your team first with AI overflow by day — booked, served or transferred to on-call by your rules, hang-ups called back.
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AI Chat & VoiceThe website answers at the same hour the phone does: hours, availability, how it works — and books the visit in the conversation while the office is dark.
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AI AvatarA lifelike face that greets the 10 PM visitor, explains what happens next and takes the booking — introducing itself as your AI, never as staff.
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AI DemoThe explainer delivered any hour: how your service works, what to expect, what an emergency call-out involves — narrated by AI, interrupted with questions.
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Overnight Web RequestsThe contact form filled at 11:30 PM answered in minutes, not Monday — verified, booked, confirmed, and on the morning list.
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Caller RecordsThe 2 AM caller recognized — the tenant, the patient, the guest, the fleet account — and the record written by the AI while it talks; nothing to type in the morning.
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AI E-mailThe inbox after closing: “are you open tomorrow”, “can I move my reservation”, “do you service my model” — answered from your knowledge; the sensitive routed with a draft ready.
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Overnight QuotesThe quote requested at 9 PM priced from your real catalog and rules, ready before the office opens — authorized with one click, sent with a payable link.
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Callbacks & ChasingConfirmations, “we tried to reach you” callbacks, the open request chased, the review after the visit — on schedule, stopped the moment a person should call.
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Booking After HoursBooked at midnight into the right calendar — the first slot tomorrow, the on-call technician, the Saturday table — with buffers, travel time and per-person rules respected.
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On-call Team TrainingYour on-call people trained on the escalation rules, and a team assistant on their phone at 3 AM: “what is our policy for a burst pipe?”
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Overnight RequestsThe maintenance request at 11 PM, the lost bag, the warranty claim, the noise complaint — filed complete, routed to the morning queue or to on-call, status sent.
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Night-Shift NumbersWhat the night shift produced: calls by hour and weekday, bookings made after closing, the overflow share, which nights need a person — with the WHY.
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Accounts That CallThe accounts that call at night — the property manager’s buildings, the fleet, the corporate travel desk, the referring office — recognized and routed by account rules.
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Add AI to what you haveThe night’s bookings, contacts and requests written back to the dispatch, property, dealer or practice system you already run — and your paging tools notified by webhook.
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ProtectionRobocalls at 3 AM and scripts hammering the widget all weekend hit a wall — never the on-call person; daily caps keep the invoice known, callers see courtesy.
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What happens to every inquiry — in your business
A call at 7:40 PM, a chat at 11 PM, a Sunday email, the second line ringing at noon — a guest, a tenant, a patient, a stranded driver. The AI answers with your greeting and your hours-and-closures rules, in any of 40 languages.
Real answers from your knowledge: whether you are open tomorrow, what is available, directions, what to bring, how the service works, what happens next. No source, no claim.
Returning customer or new, which location, which department, how urgent — and which callers must reach a person now. Your on-call rules are applied in the conversation, not after it.
Book into your real calendar, take the order or the request, file it complete, or transfer the true emergency to the on-call number with the summary whispered in.
Confirms by text or email, calls back anyone who hung up before the AI picked up, sends the “we tried to reach you” message, chases the request left open — until done.
Every call transcribed and summarized on the caller’s record. Every morning a list: what happened overnight, what was booked, who needs a person before 9 AM.
AI-driven end to end. A person wherever your rules require it. You decide what counts as an emergency and where it goes — an on-call number, a manager, a paging voicemail. Everything else is handled, confirmed and waiting for the morning with a summary.
One knowledge base feeds every channel
Websites, uploads, pages and articles, Q&A, battle cards, images and videos — you approve it once, and phone, chat, email, demos and quotes all answer from the same verified source. No source, no claim.
40 languages, one bill, a help drawer over every screen
Languages and website translation, billing with plans, top-ups and alerts, onboarding, users & security, and the help drawer that answers from the platform manual — the plumbing that comes with it.
Private by architecture
Your Front Office runs in a private Cloudflare environment dedicated to your company — your own data-processing container, not a shared pool. Your knowledge stays yours: it never trains global models like GPT or Grok, and it is never shared.
- Private data-processing environment per company
- Grounded only in your knowledge
- Claim guard: no source, no claim
- Private environment option: an isolated environment with enterprise-grade security certifications, on request
Auto-Call — the AI calls your customers
Not only answering. From an automated event (a due date, a ready order, tomorrow’s appointment), a scheduled funnel or a list, the AI calls your registered contacts and announces your message — or talks as an agent: answers the question, moves the appointment, confirms, collects the missing detail. Call window, attempts, voicemail policy and consent rules are yours; every call is transcribed.
- “Hi Tim, this is Reliable Plumbing: you called after hours and hung up; our on-call technician has your request and will be there between 8 and 10.”
- “Hi Laura, this is Lakeside Motors returning your call from last night. Would you like to book the service slot you asked about, Saturday at 9 or Tuesday at 4?”
Scheduled Auto-Call comes inside a solution — see pricing; calling back the hang-ups is part of AI Phone. How it works, in the Phone chapter ›
The same job, in the words of your industry
Businesses that name this job most often — each with its own complete Front Office set, written in its vocabulary.
Questions, answered
Can callers still reach a real person at night?
Yes — by your rules. You define what is urgent for your business (a burst pipe, a patient in pain, a stranded traveler, a lockout, a vehicle that will not start) and where it goes: an on-call number, a manager, a voicemail that pages. The AI transfers with the story whispered in, or reads your approved emergency instructions word for word; it does not improvise medical, legal or safety advice. Everything else is handled and waits for the morning with a summary.
What happens to the recordings and the caller information?
Your Front Office runs on a private data-processing environment dedicated to your business; transcripts and records never train public models and are never shared. Organizations whose compliance requires an isolated environment with specific certifications ask for a private environment — available on request.
Does it replace our answering service and our phone system?
It replaces the answering service and the voicemail: it answers as you, books, files and transfers instead of taking a message. Your phone numbers stay; calls route to the AI first, your team first, or a mix by hour and by line. Your dispatch, property, dealer or practice system stays the record — Connectors write the night’s work back.
Try it free on your own business. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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