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AI Knowledge for Insurance Agencies. The AI knowledge base for insurance agencies' approved answers

AI Knowledge is the AI knowledge base for insurance agencies that every channel answers from: your website, your documents, your rules and each carrier's claims line in one tree. A question it cannot answer is never guessed; Lisa says she will verify and come back, and the question waits for your licensed staff to answer once.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Knowledge · Conflicts

Conflicts

Two rules the AI cannot follow at once are paired with the reason; edit one, or keep both and say which one wins, so the AI never picks.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Add a rule: never say whether a loss is covered.”

Lisa“A rule will tell the AI never to say whether a loss is covered, on every channel, with its own test. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Insurance Agencies use it

The principal dictates a rule never to say whether a loss is covered, and Lisa reads it back before it goes live.

A client asks the chat for a carrier's claims number; the answer comes from your carrier claims line list, and the nightly test proves it still does.

A question about flood waiting periods lands under Q&A and gaps, and your producer answers it once for every channel.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

The start: the first questions, answered typed or by talking
The company: identity, locations, hours, departments, people, catalog
The rules: never, always, scripts, procedures, answers and must-ask
The library: catalog, pages, documents, websites, pictures, videos, software
Websites: your site read again every day, new pages added
Auto-Retraining: every conversation reviewed for gaps and lessons
Quality tests: rule tests, approved answers and picture sets every night
The company file: export and import everything the AI knows

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Knowledge does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Chat for your team AI File Cabinet AI Team Training

Approved answers

Approved answers for insurance agencies, tested every night

It works as the insurance agency FAQ knowledge base for every channel, each answer approved before it goes live.

Contradictions paired

Two rules the AI cannot follow at once, such as two claims procedures, are shown side by side with the reason, so the agency says which one wins.

The order of truth

In this knowledge base for insurance customer service, your written answers and rule corrections come first, then company documents, then website pages, so an old page never overrules the current procedure.

Personal data stays out

Personal data is never learned by any automation, and the terms your agency lists as never-learn stay out of what the AI answers from.

Questions & answers

AI Knowledge for Insurance Agencies: questions & answers

What should an insurance agency put in its AI knowledge base?

What your clients ask and what your staff must never say: office hours and departments, how to report a claim and each carrier's claims line, the documents a quote needs, payment and certificate steps, and the rules that keep coverage and advice with licensed people.

How does the knowledge base stop the AI from guessing?

She answers only from your knowledge; a sentence your knowledge does not support is held back, and when nothing is written she says she needs to verify and come back. The question waits under Q&A and gaps for your staff to answer once.

Does anything go live before the agency approves it?

No. Lisa proposes each rule or fact you dictate and nothing goes live before APPROVE & DEPLOY. Each agency rule carries its own test question, replayed every night, green or red.

Does the knowledge base read our agency website?

Yes, daily. New pages join with their pictures and videos, a changed page is read again and a page that left the site is retired; untick an outdated page and it is dropped from chat, voice and e-mail at once.

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