Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Tickets for Multi-site Groups. A help desk for multi-location businesses.

AI Tickets is a help desk for multi-location businesses: every call, chat, e-mail and web form from any branch that needs a follow-up opens a ticket in one list, with the whole conversation and the customer identified. When the group's knowledge holds the answer and the AI is sure enough, it replies; every other ticket waits for a person at head office or the branch.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Tickets · Who answers

Who answers

Each department of the group sets whether the AI drafts or answers alone, how sure it must be and the reply time the customer is promised.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Which tickets are over the promise, and who holds them?”

Lisa“Three are over the promise: two held at the airport store, one with head-office billing. Shall I open the oldest?”

You talk. Lisa sets it up. Applied only on your yes.

How Multi-site Groups use it

A customer calls about a double charge at the Midtown store; the ticket opens with the transcript and goes to Midtown's manager.

A customer who chatted about a faulty order then calls another branch, and the AI quotes his open ticket instead of opening another.

A coordinator at head office sees every ticket past the promise and who holds each one.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team

Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Tickets does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Web Forms AI Returns & Warranty

One list, every site

A ticketing system for multiple locations

Opened where the customer asked

On the phone, in the chat, by mail or on a form at any branch, the ticket opens with what the customer said, and a second ask lands on the same ticket.

The customer identified

On support tickets for franchise locations, the contact, his company, the product he named and his earlier tickets at any location are there before anyone reads a word.

A reply-time promise

The customer is told when to expect the answer, four working hours by default, and a ticket past the promise is marked in the list.

Merge and notes

Two tickets of one person about one problem become one, both conversations kept, and an internal note passes context between branches unseen by the customer.

AI Tickets for Multi-site Groups, trade by trade

By industryRestaurants Retail Stores Enterprise Groups Healthcare Hospitality Auto Dealers Property Management Banks & Credit Unions Home Services Consulting Firms Hardware & Electronics Law Firms

Questions & answers

AI Tickets for Multi-site Groups: questions & answers

Can one help desk serve every location?

Yes. For multi-location customer support, calls, chats, e-mails and web forms from every branch open tickets in the same list, each marked with its channel, so a small team at head office sees the whole group's requests in one place.

How does a ticket reach the right branch?

The AI reads the department and the priority from the customer's words, and anyone can hand a ticket to a colleague with one selector; the list shows who holds each one, so the branch manager who owns it sees it.

Can a branch see only its own tickets?

Each person can be set to see only the tickets of their own departments, and every ticket shows who holds it. An internal note for a colleague stays in the ticket's history, never shown to the customer.

Does the AI answer location tickets by itself?

In this help desk for franchises, each department of the group picks who answers its tickets: the AI alone, the AI drafting for a person to send, or a person. The AI sends only when its score reaches the threshold you set; below it, the ticket waits in Manual review.

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