ZANUS FRONT OFFICE FOR MULTI-SITE — CASES BY SITE

A complaint about store 12 never lands at store 4 — filed to the team that owns it.

A return at one store, a warranty question at one dealership, a missed delivery from one depot, a billing dispute with one branch, a complaint about one restaurant at 11 PM: the AI identifies the customer and the location, files the case with everything it needs, routes it to the site and department that own it, and keeps the customer informed until it is closed. A case left open longer than your rule escalates to the region or the group.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed to the owning site

Location, department, order, issue, priority — captured in the conversation and landed on the right team’s queue, not in a group inbox.

Escalation on the clock

Open too long at the site? The region sees it; still open? Head office does — with the transcript and every update attached.

Returns and service by your rules

Eligibility checked against the group’s policy, labels and instructions sent, the customer told which location to bring it to.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own group7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A customer with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That customer stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Who decides a case at a location?

A person at that site, always — the AI files, routes, informs and escalates. Anything regulated or sensitive — a dispute, a safety report, an eligibility question — is flagged for a person from the first message.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own group. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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