AI Front Office for Multi-site Groups. An AI receptionist for multi-location businesses.
Zanus AI is an AI receptionist for multi-location businesses that answers the calls, chats, web forms and e-mails of every branch, store, clinic or franchise unit, day and night, with that location's hours, services and people. Visits are booked at the right location, and each customer keeps one record across the whole group.
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7 days free · per company, never per seat · nothing to install
Easy setup
Answers & books
Sells
Supports
Helps your team
You talk. Lisa sets it up.
You“Every branch keeps its own hours; billing questions from any branch go to head office.”
Lisa“Billing calls from every branch go to the head-office billing department; each branch keeps its own hours. Apply?”
Any setting, in any module · applied only on your yes
Start with the one thing you need. Add more anytime by asking Lisa.
The whole Front Office › · All applications ›
Who reaches you
The people the AI answers for you
- A caller asking one branch for its Sunday hours or its parking
- A customer who booked at one location and phones another about it
- A visitor on a location page who wants a time this week
- A customer e-mailing the group address about a single store
- A patient or client asking for one provider at one site
- A franchise unit's customer calling after that unit has closed
One AI, every site
What an AI receptionist for multi-location businesses does
As an AI receptionist for multi-site groups, one Front Office answers for every branch, with each location's own facts and one record of every customer.
Every branch's phone, answered
Every location forwards its line to your Front Office, where the AI answers calls on the first ring, 24/7, in the caller's language. There is no hold queue and no menu; when the branch is not clear, the AI asks which one.
Each location's own facts
Addresses, opening hours, holidays, departments, people and lines sit for each location in AI Knowledge, beside the group's shared policies and services. Every channel answers from that one tree and never guesses.
Booked at the right site
AI Booking asks which location the customer wants, then offers only the free slots of that location's services and providers, in its own timezone, and sends the confirmation at once.
One customer, one record
AI CRM writes every call, chat, form and mail onto one contact, whichever branch it reached, so a customer who phones the north store about a visit to the south store is known.
Location pages that answer
AI Webchat greets each visitor by the page they are reading, answers in 40 languages by text or voice and opens the page of the branch they ask about.
One inbox, one ticket list
AI E-mail is one shared inbox for the group address and every desk you name for a branch: each mail is sorted to its desk and answered, and requests that need a follow-up become tickets in one list.
A day across the group
Missed calls, closures and rush hours across multiple locations
Each card is a use case every group knows, handled from the facts of the location it concerns.
Nine o'clock at every branch
At opening time the call volume of every location peaks at once. Each call is picked up on the first ring, so the caller at the smallest branch is answered as quickly as the one at the flagship.
A local holiday at one site
One branch closes for a town holiday while the others open. Its holiday sits in that location's hours, so anyone asking about it hears of the closure and can book another day.
Saturday at the busiest store
The busiest store has a full book by ten. The AI offers the waitlist for the time asked and texts the guest when a place frees, without staff at the counter answering the phone.
After hours at every unit
Outside each unit's business hours the AI keeps answering its line: questions answered from the knowledge, visits booked into free slots, and messages filed with the callback number read back digit by digit.
Real screens
Inside a front desk for multiple locations, screen by screen
Real Zanus AI screens of multi-location business software, shown with demo names and figures: what head office and each branch see when one AI answers for the group.
Weigh the options
A virtual receptionist for multiple locations or the usual set-up
A group usually weighs three ways to answer calls across locations: a person at each front desk, a staffed answering service, or an AI answering service that knows every branch.
| What a group of locations needs | A person at each front desk | An answering service | Zanus AI |
|---|---|---|---|
| Calls at opening time | The line is busy wherever one person answers | Read from a script, then a message | Answered on the first ring:: every location at once, no hold queue |
| Each site's hours and holidays | Known at that branch, guessed at the others | Whatever the script was last told | From your knowledge:: each location's facts, read on every call |
| A booking | Written in that branch's diary | A message asking for a call back | Booked on the call:: at the location and with the provider asked |
| Nights and weekends | Voicemail | A message for the morning | Answered 24/7:: questions, bookings and messages for every site |
| The customer's history | In each branch's own notes | An e-mail summary per call | One record:: every call, chat and mail across the group |
What stays with people
What the AI front desk for franchises hands to your people
A complaint about one site
A caller unhappy with a branch can be transferred to someone there, with the reason told before the call connects, or can leave a message filed for that branch's manager.
Advice and regulated questions
In a clinic network, a bank or an insurance branch, the AI answers only from the group's approved information and hands any diagnosis, eligibility, financial or legal question to a person.
What the AI never changes
An order cancelled or an address changed by e-mail is never done by the AI: the thread waits for a person. Lisa never moves a booking in your calendar without you.
Who sees which location
Each person's mail scope covers only the desks they should read, ticket readers can be limited to their own departments, and the team assistant is opened per level and department.
Ready in 2 minutes
Set up the AI receptionist for every location in 2 minutes
Lisa reads your website
Give Lisa your address. She reads your pages, finds the locations listed there and fills in their addresses, then asks about each site's hours, services and languages.
Forward each branch's line
Forward each location's business line to your Front Office number, and its calls are answered from that moment, with no new phone system and no porting.
Say who works where
Tell Lisa the departments, the providers at each location and when each person can be reached. Each branch's change comes back with the old and the new side by side, applied only when you agree.
Seven days, no credit card
Run the Front Office on your own locations for 7 days with no credit card, and read every call, chat and booking it handled, branch by branch, when the week ends.
Multi-site Groups in your trade
By industryRestaurantsRetail StoresEnterprise GroupsHealthcareHospitalityAuto DealersProperty ManagementBanks & Credit UnionsHome ServicesConsulting FirmsHardware & ElectronicsLaw Firms
Questions & answers
Frequently asked questions: AI receptionist for multi-location businesses
What is an AI receptionist for multi-location businesses?
It is one AI front desk that answers for every location of a group: each branch's calls, website chats, forms and e-mails, around the clock. Zanus AI answers from each location's own hours, address, services and people, books at the site the customer chooses and writes every conversation onto one customer record that head office and the branches share.
What is a multi-location business?
A business that serves its customers from more than one place under one name: a chain of stores or restaurants, a network of clinics, a dealer group, a bank with branches, a group of salons or a franchise system. Each site has its own hours, people and calendar, while the brand, the policies and the customers are shared.
Can one AI receptionist answer the phones of all our locations?
Yes. Every location keeps the phone numbers printed on its signs and pages and forwards its calls to your Front Office phone number, with no porting. AI Phone picks up the inbound calls of every site at the same moment, so a busy morning at the flagship never leaves a caller at a smaller branch ringing out.
How does the AI give each branch its own hours and address?
From your knowledge. AI Knowledge keeps the group's policies and services beside each location's address, hours, holidays, departments, people and lines, and the phone, the chat and the e-mail answer from it. Add a local holiday to one location's hours and the AI tells anyone asking about that branch.
How are calls routed to the right location or person?
By what the caller says. When it is not clear which location a caller means, the AI asks, then routes the call by its reason and language to that location's department or a named colleague, ringing them on the computer, the phone app or their mobile in the order they chose. The branch colleague hears who is on the line and why before the call connects.
Can customers book at any of our locations?
Yes. AI Booking handles appointment booking for every site: each location keeps its own timezone, each service says where it happens, and each provider has their own hours. The AI asks which location the customer wants and offers only the free slots there, on the phone, in the chat, from a form or on your booking page.
Will a franchise network sound like one brand at every unit?
Yes. Zanus AI works as an AI receptionist for franchises: every location is answered by the same AI voice agents you set up, greeting callers with your company's name from the same approved knowledge. Call handling follows the brand's policies at the first unit and at the fiftieth, while each unit's hours and people stay its own.
Does head office see what every location was asked?
Yes. Every call is kept with its transcript and summary, every chat session with its outcome, and every mail on its contact. The morning briefing tells you what came in overnight across the group, and any record opens the customer's whole story at every branch.
What does the AI hand to a person at the branch?
What you decide. Each phone department is AI only, AI first or your people first, each mail desk lets Lisa send or waits for a person's approval, and a ticket below the confidence you set waits for a person. A caller who asks for someone is transferred, or leaves a message for the right person.
Do AI receptionists replace the staff at each branch?
No. AI receptionists answer the phone so the staff at each branch can stay with the customers standing in front of them. The AI receptionist answers questions, books visits and takes messages, and every phone department decides how much the AI does alone and when a caller reaches a person at the counter.
How do we add a new location?
Tell Lisa. She can read the new site's address from your website, and you tell her its hours, services, providers and who answers there. Forward its line to your Front Office number and the new branch is answered from the group's knowledge from that moment, set up in 2 minutes.
Can every location answer in our customers' languages?
Yes. The phone answers in the caller's language, the website chat speaks 40 languages and the e-mail is written in the sender's own. A group with branches in several countries, or with customers who speak several languages at one site, sets up its answers once and serves them all.
How is the AI front office priced for a group of locations?
Per company, never per seat or per receptionist, so the whole team shares one subscription and adds modules when it needs them. The plans are on the pricing page; for a group with many brands or countries, talk to us and we price it with you. Your branches can try it free for 7 days, no credit card.
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.