Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Phone for Multi-site Groups. A franchise answering service for every unit, 24/7.

AI Phone is a franchise answering service that picks up every location's calls on the first ring, day or night, in the caller's language. It answers from each unit's hours, address and services, books the visit at the right site with AI Booking, files messages for the right person and routes the rest to your people.

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7 days free · per company, never per seat · nothing to install

Or call +1 (954) 736-3939 and hear it answer.

Zanus AI · AI Phone · Phone settings

Franchise answering service settings: the greeting, voices, departments, hours, holidays and numbers, real Zanus AI screen

Phone settings

The greeting, the voices, the departments, the hours, the holidays and the numbers in one place; each department picks AI first, a person first or AI only.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Every branch keeps its own hours; billing questions from any branch go to head office.”

Lisa“Billing calls from every branch go to the head-office billing department; each branch keeps its own hours. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Multi-site Groups use it

A caller to the Riverside unit asks whether it opens on Sunday and hears Riverside's hours, not the flagship's.

At nine at night a customer of the airport location asks for a Saturday visit, and AI Booking books it there.

A caller asks for the manager of the east branch; she hears who is on the line and why before she picks up.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Keep your number: forward your existing line to your Front Office line and the AI answers immediately, no porting needed. Port the number in when you decide; we handle it with the carrier
A local number in your area, or your own number ported in
Answers on the first ring, 24/7, 365; your business hours only decide when people are reachable
Human-like voice: you choose the voice and the persona per function, greeting, sales, support, booking, callbacks
Receptionist style, no phone menu: the caller just talks in any of 40 languages; the AI detects the language on the first sentence and switches the whole call
Departments you define, sales, support, booking, billing, technical…, each with its own policy: AI first, operator first, or AI only; each with its own AI specialist when no human is free
Directory of your operators with per-day working hours, languages, the nicknames callers use, vacations and temp-worker expiry
Transfers announce the caller and the reason; your person accepts before the call is connected; the call is pulled back before a mobile voicemail can swallow it
Language routing: a Spanish-speaking caller reaches your Spanish-speaking operator first
Hold music with spoken updates; when a person is unavailable the AI says the honest line you wrote for that time of day
Takes messages with the callback number read back and confirmed, delivered to that person's own inbox
Books appointments live from your calendar during the call; captures the e-mail letter by letter; saves the lead
Every fact from your approved knowledge, prices only from your catalog; with no source it says so and offers a person
Robocalls and telemarketers get one polite goodbye and stay away from your team
Off hours your way: full AI service, take-a-message only, or voicemail; holidays and special closures with the message you write
Every call transcribed into the customer's record with a summary; call log with transcripts, exportable; the morning briefing reads it for you

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Phone does, for every business ›

Works withAI Booking AI Calls Teleprompter AI Calls Transcripts AI Quoting AI Tickets AI Returns & Warranty AI CRM Lisa, your AI assistant

Every unit's line

What a franchise answering service does on every location's line

AI Phone handles inbound calls to the end at every unit, from that location's facts, and writes each one onto the customer's record.

First ring at every unit

No hold queue and no menu to listen through: the caller at each location simply says what they need. The AI never closes, and each branch's business hours only decide when a person there can be reached.

The unit's own facts

Hours, address, parking, services and who works there are read from that location's facts in your knowledge, beside the brand's shared policies. With no source, the AI says so and offers a person instead of guessing.

The brand's voice

Callers hear your company's name and the receptionist's own at every unit, from AI voice agents that share one approved knowledge base, so call handling and the customer experience stay the same at franchise dealerships, clinics and stores.

Visits booked on the call

With AI Booking added, a caller picks the unit and the time during the call, chosen from that unit's free slots, and the confirmation goes out before they hang up.

Messages for the right person

A caller who wants someone off shift leaves a message filed for that person, with the callback number confirmed aloud, so the branch calls back the right customer.

Every call on the record

Each call the AI answers is saved with its transcript, summary and outcome on the customer's record, and new callers are saved as leads, whichever unit they phoned.

The calls of a network

Multi-location answering service for the busiest moments

Opening time across the network

Monday at nine, phone calls reach every unit together. Each caller is answered at once, so a two-person branch no longer pays for a busy morning in missed calls.

A unit short of staff

When the only person at a branch is with a customer or on Do Not Disturb, the AI takes the message or tells the caller when that person is back, instead of letting it ring out.

A closure at one location

A local holiday or a day shut for repairs sits in that location's hours and holidays in AI Knowledge, so callers asking about it hear that it is closed and can be offered another day with AI Booking.

Late evening calls

After the last unit closes, the AI keeps answering every line from the knowledge, and every day the morning briefing tells the group what came in overnight.

Routed by what is said

Call routing for multiple locations: callers just talk

By reason and language

Sales, customer service, billing or a named colleague: the AI hears why someone is calling and in which language, and sends the call where your rules say it belongs.

AI only, AI first or people first

Each department picks the policy your business needs. Billing for the whole network can go to one head-office desk while each unit's service questions stay with the AI first.

Rings people where they are

A transfer rings your colleague on the computer, the phone app on their smartphone or their mobile number, in the order each person chooses, at whichever branch they work.

Announced before it connects

Your colleague hears who is calling and the reason before the call connects, takes it ready, and the pickup time is kept on the list of calls handed to people.

Across the trades

An AI answering service for franchise dealerships, clinics and stores

Dealer groups

A driver asks the nearest dealership about a service visit; the AI answers from that store's hours and, with AI Booking, books the visit there, with no menu for the caller to sit through.

Clinic and dental networks

Patients ask for their own clinic's hours or a new appointment; the AI answers only from approved information and hands any clinical question to a person at that clinic.

Restaurant and retail chains

Opening hours, a table for tonight or whether one store has a product in stock: each unit's callers hear that unit's answer, read from your knowledge and your catalog.

Home service franchises

A homeowner calls the local unit about a leak; the AI takes the job details, books the visit with AI Booking or files an urgent message for the person on call.

Weigh the options

An answering service for franchises compared with the usual options

Three ways to answer calls at every unit, side by side: a voicemail box per location, a staffed answering service, or AI phone answering that finishes the job on the call.

On every unit's line	Voicemail at each unit	A staffed answering service	Zanus AI Phone
The call at opening time	Rings out at a busy unit	A queue, then a script	Answered on the first ring:: at every unit at once
The unit's hours and services	A recorded greeting	What the script holds	Answered from your knowledge:: each location's facts, searched by meaning
A visit asked for	A callback tomorrow	A message for the unit	Booked during the call:: at the location the caller chose
A caller for the manager	A voicemail box	A note e-mailed later	Transferred and announced:: who is calling and why
What head office sees	Nothing until someone listens	A summary per call	Every call written:: transcript, summary and outcome

Ready in 2 minutes

Put a franchise answering service on every unit in 2 minutes

Lisa reads the brand's site

Lisa reads your website and asks a few questions: who takes the calls at each unit, what you sell, your hours and the languages your customers speak.

Forward every unit's line

Each location forwards its business number to your Front Office number; calls are answered from that moment, with no porting and no new hardware at the branch.

Name departments and people

Tell Lisa your departments, who handles each one at every unit and when each person can be reached; each unit's change is shown before and after and applied when you agree.

Hear it before you decide

Run AI Phone on your own locations for 7 days with no credit card, and read the report of every call it answered, unit by unit, when the week ends.

AI Phone for Multi-site Groups, trade by trade

By industryRestaurants Retail Stores Enterprise Groups Healthcare Hospitality Auto Dealers Property Management Banks & Credit Unions Home Services Consulting Firms Hardware & Electronics Law Firms

Questions & answers

Questions about a franchise answering service on every line

What is a franchise answering service?

A franchise answering service is a call answering service for every unit of a franchise network, in the brand's name, so franchise businesses never miss a caller while the counter is busy or the unit is closed. AI Phone does it with AI voice agents that answer from each unit's facts and finish the job on the call.

How is an AI answering service for franchises different from a staffed one?

Staffed call answering services read a script and take messages for the morning. AI Phone answers instead of 24/7 live answering staff: from your approved knowledge and in the caller's own words, it books visits and writes every call down with a transcript and a summary, at every location at the same moment.

Can each franchise location keep its own phone number?

Yes. Each unit keeps its business phone number with its own carrier and forwards it to your Front Office number, so the AI answers that unit's calls from that moment, with no porting and no new phone system.

Does every location sound like the same brand?

Yes. The departments you set up become AI voice agents with the names, voices and pace you choose, and they greet callers with your company's name. Every unit's callers hear one brand and the same approved answers, while hours and people stay local.

How does call routing for multiple locations work?

Callers say what they need; when the location is not clear, the AI asks which one, then routes the call by reason and language to that location's department or to the colleague who handles it. Each department can be AI only, AI first or people first, and call transfers ring your people wherever they work.

What happens when a franchise unit is closed?

Outside a unit's business hours the phone is still picked up around the clock: you choose full AI service, take-a-message only or voicemail. Each unit's own holidays sit in that location's hours in AI Knowledge, so a caller asking about it hears that it is closed, and when nobody can be reached the AI says the line you prepared for that time of day.

Can the AI book appointments at a franchise location during the call?

Yes, with AI Booking added, appointment scheduling happens during the call: the AI asks which location the caller wants, offers only the free times of that location's services and providers, and books the visit while the caller is still on the line, then sends the confirmation.

Do messages reach the right location's staff?

Yes. The AI takes the message, reads the callback number back and files it for the person it is for. A message a caller dictates just before hanging up is still written out from the call, so nothing is lost between branches.

Can head office follow the calls of every unit?

Yes. Like a multi-location call center on one screen, the call register keeps every call with its length, outcome, language and who handled it, with the transcript and the summary a click away. Analytics count calls by day, outcome, language and department, and managers can follow a live call in real time.

Does it work for a franchise with only a few small units?

Yes. Many franchise units are small businesses where one or two people serve the counter and answer the phone between customers. AI Phone acts as a virtual receptionist for each of them, so a small business with two units gets the same answering on every line as a network of fifty.

How much does a franchise answering service cost with AI Phone?

AI Phone is priced per company, never per seat or per receptionist, so adding a colleague at a branch adds no seat. The plans are on the pricing page; for a network with many brands or countries, talk to us and we price it with you. The free trial of the Front Office lasts 7 days, with no credit card.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Multi-site Groups ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.