Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Tickets for Training Centers. A help desk for training centers' learner questions

AI Tickets is a help desk for training centers: every learner's or parent's call, chat, e-mail and web form about a certificate, a course login or a missed lesson becomes a ticket with the whole conversation on it. The AI answers from your knowledge when it is sure enough; below the score you set, the ticket waits for a person and nothing is guessed.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Tickets · One queue

Help desk for training centers: each ticket with who asked, the channel and the priority, real Zanus AI screen

One queue

Every ticket with when it came in, who asked, the department, the question, the channel and the priority.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Promise learners an answer within one working day.”

Lisa“I'm changing the reply-time promise from 4 working hours to 1 working day for every department. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Training Centers use it

A learner asks by e-mail for a copy of her course certificate; the ticket opens with her contact and earlier tickets, and the AI answers from your procedure.

A parent calls about a cancelled lesson; the ticket holds the call's transcript and goes to the scheduling desk.

A question held for a person as many times as you set becomes a knowledge gap, the procedure your desk then writes once.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team

Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Tickets does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Web Forms AI Returns & Warranty

Every request

Learner support tickets from every channel

One list for every channel

Certificate requests, login problems and lesson complaints from calls, chats, e-mails and forms land in one list, each marked with its channel.

The whole conversation

In course support ticketing, a call's transcript with Listen, a chat turn by turn, or the e-mail as the learner wrote it sits on the ticket before anyone answers.

The learner identified

The contact, the company for a corporate learner and the earlier tickets, so the desk knows who is asking before reading a word.

Held when unsure

Below the score you set, the ticket waits in Manual review for a person, so certificate request tickets never get a guessed answer.

Questions & answers

AI Tickets for Training Centers: questions & answers

Can AI answer learners' support questions?

Yes. On a student support help desk, per department you choose who answers: the AI alone, the AI proposing and a person sending, or a person. The AI replies from your knowledge only when its score reaches the threshold you set; below it, the ticket goes to Manual review.

Which channels open a learner support ticket?

Calls, chats, e-mails and web forms, each marked with the channel it came from, plus + New ticket for a learner who walked in. If the same learner asks again in that call, chat or thread, it joins the first ticket instead of opening a new one.

Do learners know when to expect an answer?

Yes. The AI tells them from the department's hours and the confirmation e-mail says it too; a ticket past your promise, 4 working hours by default, is marked in the list.

Can the help desk learn from our staff's answers?

Yes. After a person answers, the page asks whether it was for this learner only or for the knowledge, and an answer sent to the knowledge waits in Auto-Retraining for your review.

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