Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Call Desk for Training Centers. Your enrollment desk calls back from the browser.

AI Call Desk gives your enrollment coordinators a work queue and a phone in the browser that calls from the school's number. The queue says who to call and why, from which conversation: the parent who asked for a callback, the applicant who stopped mid-form. Each call is transcribed into the learner's story, and two dictated lines become the next step.

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Zanus AI · AI Call Desk · The work queue on the operators' desk
AI Call Desk — The work queue on the operators' desk, real Zanus AI screen

You talk. Lisa sets it up.

You“Put every callback request from parents into Maria's queue for the afternoon.”

Lisa“Done: parent callback requests now land in Maria's afternoon queue, each with the reason and the conversation attached.”

Any setting, in any module · applied only on your yes

How Training Centers use it

1

Between classes, the coordinator opens the queue and calls back five inquiries that asked for a person, each with the conversation summary.

2

A part-time desk worker calls a corporate client from the browser using the school's number, not her own mobile.

3

After a call with a parent, the coordinator dictates two lines and a follow-up call is scheduled for Friday.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

  • Work queue: who to call, why, from which conversation, prepared by Front Office
  • Phone in the browser, calling from your company number
  • The call transcribed into the customer's story as it happens
  • Two dictated lines after the call → the next step proposed and scheduled
  • AI Assist on calls available on top: live suggestions from your knowledge while your person talks

Questions & answers

AI Call Desk for Training Centers: questions & answers

Can enrollment staff call learners from the school's number without a desk phone?

Yes. AI Call Desk is a phone in the browser that calls from your company number, so a coordinator or instructor can return calls from any computer at the center. Each call is transcribed into the learner's record.

How does the enrollment callback queue get filled?

The Front Office prepares it from its own conversations: who asked for a person, why, and from which call, chat or form. Your coordinators work the list instead of replaying voicemail between classes.

What happens after a coordinator's callback ends?

The coordinator dictates two lines, and the next step is proposed and scheduled, such as an intro lesson or another call. The call transcript stays on the learner's record.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Training Centers ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.

REAL AI - the whole Front Office is AI, not old software with an AI button.

Awards & trade shows ›
TMCnet Enterprise AI Product of the Year 2026
Visitors meeting Zanus AI live at a 2026 trade show
Hands-on with the Zanus AI demo at a 2026 technology trade show

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