AI Tickets for Multilingual Customers. A multilingual help desk for every channel
AI Tickets is a multilingual help desk for small teams: every call, chat, e-mail and web form becomes a ticket with the whole conversation, the customer identified and an answer proposed from your knowledge. A conversation held in another language can be read in English, and the reply can be written in the customer's own language.
TRY AI TICKETS FREENo credit card · Ready in 2 minutesReady to buy? See plans & pricing ›
7 days free · per company, never per seat · nothing to install
Open ticket
Open a ticket to see the customer identified, a link to their history and the conversation as they wrote or said it.
Easy setupSet up everything just by talking to Lisa AISee how ›You“Let Support answer alone when the AI is sure; promise replies within four working hours.”
Lisa“Support tickets will now be answered by the AI alone above your threshold, with a reply promised within four working hours. Apply?”
You talk. Lisa sets it up. Applied only on your yes.
How Multilingual Customers use it
A Spanish caller needs a technician; like all multilingual support tickets, his opens with the call transcript, and the agent reads it in English.
An agent dictates answer in Italian, it ships tomorrow, and the proposed reply appears in Italian, ready to send.
A question in German held for a person three times becomes a knowledge gap for your team to answer once.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
- Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
- The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
- Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team
Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Tickets does, for every business ›
Works withAI PhoneAI WebchatAI E-mailAI Web FormsAI Returns & Warranty
Every language, one list
Multilingual ticketing system for a small team
One list for every channel
Calls, chats, mails and forms open tickets in the same list, each marked with the channel it came from and its priority.
The customer identified
Contact, company, reference, the product named and earlier tickets appear before anyone reads a word.
Read in English
A conversation held in another language is shown turn by turn, with the AI's lines in blue, and can be read in English.
Merge and internal notes
Two tickets from one person about one problem become one, and internal notes stay out of the customer's sight.
AI Tickets for Multilingual Customers, trade by trade
By industryTravel AgenciesLaw FirmsHospitalityHealthcareGovernment AgenciesLocal GovernmentRetail StoresE-commerceHealth & Human ServicesSoftware & SaaSAerospace & AviationAgriculture
Questions & answers
AI Tickets for Multilingual Customers: questions & answers
Can a help desk handle tickets in many languages?
Yes. For multilingual customer support, tickets open from calls, chats, e-mails and web forms in whatever language the customer used, each with the whole conversation, and an agent can read a foreign-language conversation in English.
Can agents reply in the customer's language?
Yes, help desk translation works both ways: ask for the answer typed or dictated, such as answer in Italian and tell him it ships tomorrow, and the reply is proposed from the conversation and your instructions, ready to send.
When does the AI answer a ticket alone?
Only when it is sure enough by the threshold you set for each department; below that, the ticket waits in Manual review for a person and nothing is guessed.
How are customers told when to expect an answer?
When the ticket opens, the AI tells the customer when to expect the reply from the department's hours, the confirmation e-mail repeats it, and a ticket past the promise is marked in the list.
Do repeated questions improve the answers?
Yes. A question held for a person as many times as you set becomes a knowledge gap; answer it once and the AI uses that answer the next time.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Multilingual Customers ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
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Try it free on your own business — no credit card, per company, never per seat.
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Or call +1 (954) 736-3939 — the AI answers.