Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Phone for Multilingual Customers. A bilingual answering service run by AI, around the clock

AI Phone is a bilingual answering service run by AI, not by operators: it answers your business number on the first ring in the caller's preferred language, English, Spanish or another. Like a bilingual virtual receptionist, it answers from your approved knowledge, handles appointment scheduling, takes the message with the callback number read back, and routes a caller to the colleague who speaks their language when your rules say so.

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7 days free · per company, never per seat · nothing to install

Or call +1 (954) 736-3939 and hear it answer.

Zanus AI · AI Phone · All calls

Bilingual answering service: every call with its length, outcome, language and who handled it, real Zanus AI screen

All calls

The whole call register with each call's length, outcome, language and handler; the transcript and the summary are one click away.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Spanish callers who ask for a person go to our Spanish-speaking colleague first.”

Lisa“Spanish callers who ask for a person will now ring your Spanish-speaking colleague first; everyone else stays with the AI. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Multilingual Customers use it

A caller asks in Spanish whether you open on Saturday; the AI answers from your hours and books the first free slot.

A Korean-speaking customer asks for a person; the call rings the colleague who lists Korean, who hears the reason first.

At 9 PM a caller leaves a message in Portuguese; the AI reads the callback number back and files it for Monday.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Keep your number: forward your existing line to your Front Office line and the AI answers immediately, no porting needed. Port the number in when you decide; we handle it with the carrier
A local number in your area, or your own number ported in
Answers on the first ring, 24/7, 365; your business hours only decide when people are reachable
Human-like voice: you choose the voice and the persona per function, greeting, sales, support, booking, callbacks
Receptionist style, no phone menu: the caller just talks in any of 40 languages; the AI detects the language on the first sentence and switches the whole call
Departments you define, sales, support, booking, billing, technical…, each with its own policy: AI first, operator first, or AI only; each with its own AI specialist when no human is free
Directory of your operators with per-day working hours, languages, the nicknames callers use, vacations and temp-worker expiry
Transfers announce the caller and the reason; your person accepts before the call is connected; the call is pulled back before a mobile voicemail can swallow it
Language routing: a Spanish-speaking caller reaches your Spanish-speaking operator first
Hold music with spoken updates; when a person is unavailable the AI says the honest line you wrote for that time of day
Takes messages with the callback number read back and confirmed, delivered to that person's own inbox
Books appointments live from your calendar during the call; captures the e-mail letter by letter; saves the lead
Every fact from your approved knowledge, prices only from your catalog; with no source it says so and offers a person
Robocalls and telemarketers get one polite goodbye and stay away from your team
Off hours your way: full AI service, take-a-message only, or voicemail; holidays and special closures with the message you write
Every call transcribed into the customer's record with a summary; call log with transcripts, exportable; the morning briefing reads it for you

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Phone does, for every business ›

Works withAI Booking AI Calls Teleprompter AI Calls Transcripts AI Quoting AI Tickets AI Returns & Warranty AI CRM Lisa, your AI assistant

On every call

A bilingual answering service that finishes the call

Language barriers end on the first ring: the caller explains the need in their own words, and AI call handling finishes the job before anyone hangs up.

First ring, any hour

No hold queue and no menu to sit through: the AI picks up day and night, and the caller says what they need in English, Spanish or their native language.

Answers from your knowledge

Hours, services, policies and stock are searched by meaning in your approved knowledge. With no source, the AI says so and offers a person rather than guessing.

Visits booked on the call

With AI Booking, callers book appointments in their own language: the AI offers only the free times of your calendar and books the visit before they hang up.

Messages with the number read back

A caller who wants a callback dictates the message; the AI repeats the number digit by digit and files it for the right person on your team.

Orders and quotes handled

Order status, a new delivery address, a payment link sent again or a quote drafted from your catalog, all handled on the call, with quotes waiting for your yes.

Every call written

Each call is saved with its transcript, summary, outcome and language on the customer's record, and first-time callers are saved as new leads.

AI, not operators

A Spanish answering service run by AI

Classic bilingual answering services staff a call center with virtual receptionists in shifts. Here the AI answers every call itself, and your own people take only the calls you route to them.

No waiting for an operator

The AI answers at once, so a Spanish-speaking caller never waits for a bilingual operator to come on shift or finish another conversation.

AI departments on one number

Front desk, sales, orders, customer service and returns each answer as an AI voice agent with its own name, voice and pace, from one shared knowledge.

Your people when you want them

Each department runs AI only, AI first or your people first, and a transfer rings your colleague on the computer, the phone app or the mobile.

Calls in other languages

Moments a Spanish speaking answering service must handle

Lunch hour at a clinic

A patient phones in Spanish while the front desk is out. The AI books the next free appointment and leaves the prescription question for the nurse to return.

A Korean buyer chasing a parcel

A buyer asks in Korean where an order is. The AI finds it, says where it stands and e-mails the tracking link with the carrier's page.

A late call to a property office

At 10 PM a tenant reports a broken heater in Spanish. The AI takes the details and, under your after-hours rule, files the message for the maintenance team.

A caller who wants a person

A caller in Portuguese asks to speak with someone. The AI routes the call to the colleague who lists Portuguese and says who is calling and why before connecting.

Weigh the options

Bilingual phone answering service options compared

What you need	Voicemail or a phone menu	A live bilingual answering service	AI Phone
A caller who speaks Spanish	A recording, then a callback	Helped when a bilingual operator is free	Answered in Spanish: on the first ring
Languages beyond Spanish	Rarely	Depends on who is on shift	The caller's own language: from the same knowledge
A booking on the call	Not possible	A message for your team	Booked into a free slot: before the caller hangs up
Answers about your business	None	From a script	From your approved knowledge: and never guessed
The record of the call	A recording to play	A message summary	Transcript and summary: on the customer's record, with the call's language

Ready in 2 minutes

Set up your bilingual answering service in 2 minutes

Lisa reads your website

Lisa reads your pages, then asks who takes the calls, what you sell, your business hours and the languages your callers speak.

Keep your number

Forward your business line to the Front Office and calls are answered from that moment, with no porting and no new phone system.

Name your bilingual colleagues

Tell Lisa the departments and which colleague speaks which language; she shows each change before and after and applies it on your yes.

Hear it answer in Spanish

Call your own number and speak Spanish, then try the call answering free for 7 days and read the report of every call it took.

AI Phone for Multilingual Customers, trade by trade

By industryTravel Agencies Law Firms Hospitality Healthcare Government Agencies Local Government Retail Stores E-commerce Health & Human Services Software & SaaS Aerospace & Aviation Agriculture

Questions & answers

Bilingual answering service: frequently asked questions

What is a bilingual answering service?

A service that answers your business phone calls in both languages your customers use, most often English and Spanish in the United States. Many rely on bilingual agents in a call center working shifts; AI Phone does the job with AI, answering every caller in the language they speak, around the clock, and finishing the request on the call instead of only taking a note.

Is AI Phone a live answering service with operators?

No. The AI itself answers every call, in the caller's language, and no outside operators are involved. Your own people take a call only when your rules send it to them, and the AI tells your colleague who is calling and why before the call connects.

Can the AI answer calls in Spanish?

Yes. As an answering service in Spanish and English, it works from one approved knowledge: Spanish-speaking callers simply talk and the AI replies in Spanish about your hours, your services, directions, bookings and order questions. Nobody sits through a language menu first.

What about callers who speak neither English nor Spanish?

They are answered in their own language the same way, because AI Phone follows the language the caller speaks rather than a fixed pair. Your website chat answers from that same knowledge, so a customer who phones first and chats later gets one answer in their language.

How does the AI know which language the caller speaks?

The caller just talks. There is no menu to choose a language and no number to remember: the AI answers in the language the caller uses, and each call is saved with its language, so the call list shows which languages your callers really speak.

Can bilingual staff take the calls in their language?

Yes. Tell Lisa which languages each colleague speaks, and call routing follows the reason and the language. A Spanish-speaking caller who wants a real person rings your Spanish-speaking colleague on the computer, the phone app or the mobile, in the order that colleague chose.

What happens when nobody who speaks the language is free?

The AI keeps the caller in their language: it answers what your knowledge covers, books the visit or takes the message with the callback number read back digit by digit. The call is saved with its transcript and summary, so your team follows up knowing the whole story.

How much does a Spanish answering service cost?

AI Phone is priced per company, never per seat or per receptionist, so your whole team shares one subscription. Plans are listed on the pricing page, and a 7-day free trial on your own number, with no credit card, lets you hear Spanish callers answered first.

Can I keep my business phone number?

Yes. Forward your current line to your Front Office number and the AI starts answering in the caller's language at once, with no porting. Should you want the number transferred for good later, the port is arranged with your carrier; a new local number is the other option.

Does it answer after hours and on weekends?

Yes, the AI never closes, so you never miss Spanish-speaking callers because the office is shut. Outside business hours you choose full AI service, take-a-message only or voicemail, and on a holiday or closure callers hear the message you wrote for that day.

Is a bilingual answering service right for law firms and clinics?

It is, with guardrails. For legal, medical and financial offices the AI answers only from the information you approved, such as hours, directions and how to book, and passes any question about advice, a diagnosis, eligibility or a legal matter to a person.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Multilingual Customers ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.