AI Front Office for Multilingual Customers. A multilingual AI receptionist on every channel, 24/7
Zanus AI is a multilingual AI receptionist that answers your calls, website chat, e-mail and web forms in the language each customer uses, day and night. Every answer comes from one knowledge base you approve, bookings land in your live calendar, and anything that needs judgment goes to your staff.
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7 days free · per company, never per seat · nothing to install
Easy setup
Answers & books
Supports
Helps your team
You talk. Lisa sets it up.
You“Spanish callers who ask for a person go to our Spanish-speaking colleague first.”
Lisa“Spanish callers who ask for a person will now ring your Spanish-speaking colleague first; everyone else stays with the AI. Apply?”
Any setting, in any module · applied only on your yes
Start with the one thing you need. Add more anytime by asking Lisa.
The whole Front Office › · All applications ›
Who reaches you
The people the AI answers for you
- Hotel and rental guests ringing late in their own language
- Parents phoning a school office in Spanish, Vietnamese or Arabic
- Patients who describe a need better in their first language
- Buyers abroad e-mailing an exporter in German or Japanese
- Residents asking a city office how to renew a permit
- Visitors who would rather type to your website in Portuguese
Every channel
What a multilingual AI receptionist does for your business
As an AI receptionist with multilingual support on every channel, one AI covers the phone, the website, the inbox and the forms in the language each customer chooses, from the answers you approved.
Calls answered in the caller's language
AI Phone picks up on the first ring, day and night, with no hold queue and no language menu. The caller speaks Spanish, Polish or Korean and hears the answer in it.
Website chat in 40 languages
AI Webchat answers by text or by voice, follows the language of the page or asks the visitor, and opens the page that explains the answer.
E-mail answered in the sender's language
AI E-mail reads each mail, sorts it to the right desk and drafts the reply in the customer's language; per department you decide whether it sends alone.
Forms in your customers' languages
AI Web Forms translates your forms into the languages you add, and the first reply leaves on the spot in the language the form was filled in.
Bookings made inside the conversation
With AI Booking the caller or visitor picks one of the free slots of your calendar while still talking in their language, and the guest is verified before the booking counts.
One knowledge base behind every language
AI Knowledge holds your facts, rules and pages once. Every channel answers from it, and a question it cannot answer waits for you instead of a guess.
Moments in other languages
Multilingual customer service when it matters most
A guest calling after midnight
A traveler rings a hotel in Italian about a late arrival. The AI answers from the hotel's own policy in Italian, notes the arrival time and files it for the morning desk.
A parent with an enrollment question
A parent phones the school office in Vietnamese. The AI explains the documents listed on the enrollment page and, by your rule, passes the call to the clerk who speaks Vietnamese.
A buyer abroad asking for lead times
A distributor in Spain writes in Spanish. The drafted reply in Spanish gives the lead times from your product page, and a question about contract terms waits for a person.
A resident filling a form at night
A resident sends your service request form in Portuguese at 11 PM. The form was translated for her, the reply arrives in Portuguese on the spot, and an urgent request alerts your desk.
Real screens
Multilingual AI receptionist software on real screens
Each picture is a real Zanus AI screen with demo data: the views your team opens to follow customers in every language.
Weigh the options
Multilingual answering service options compared
What a customer who does not speak your language gets from each choice businesses usually weigh.
| What you need | Bilingual staff at the desk | A human answering service | Voicemail and a phone menu | Zanus AI |
|---|---|---|---|---|
| A caller who speaks Spanish | Helped if that colleague is free | Helped when a bilingual operator is on shift | A recording in one language | Answered in Spanish: on the first ring, day and night |
| Languages beyond two | Only those your staff speak | Usually English and Spanish | None | The caller's own language: and website chat in 40 languages |
| A booking in another language | Noted on a slip, keyed in later | Passed on as a message | Left on the voicemail | Booked into a free slot: while the customer is still talking |
| The same answer in every language | Depends on who picks up | Read from a script card | Not possible | One approved knowledge base: for every channel and every language |
| The record afterwards | Notes, if someone writes them | A summary mailed to you | Recordings to play back | Every conversation written: with its transcript and summary on the customer's record |
What goes to a person
Where the AI stops and your bilingual staff step in
Advice stays with professionals
Clinics, law offices, insurers and city services keep their judgment calls. The AI answers only from approved information and hands advice, diagnosis, eligibility, legal and money questions to a person.
A colleague who speaks the language
List the languages each colleague speaks. A caller who asks for a person is routed to someone with the right language, and the colleague hears the reason before connecting.
Interpreting and official papers
The AI runs the routine front desk in the customer's language. Interpreting during an appointment and official documents stay with your people or the interpreter you already use.
No guessing in any language
When your knowledge has no answer, the AI says so in the customer's language and offers a message or a person. That question is parked until you answer it, and your answer then serves every language.
Ready in 2 minutes
Set up a multilingual AI receptionist in 2 minutes
Give Lisa your website
Lisa reads your pages and asks who takes the calls, what you sell, your hours and the languages your customers speak, then shows what she understood.
Write it once, in your language
Greetings, rules and answers are written once. Each customer reads and hears them in their own language, so nothing has to be translated by hand.
Forward your line, add the chat
Forward your business number with no porting, and paste one line of code so every page of your website gets the chat in your colors.
Read the first week
Run it free for 7 days with no credit card, then read every call and chat it handled, each one marked with the language it was held in.
Multilingual Customers in your trade
By industryTravel AgenciesLaw FirmsHospitalityHealthcareGovernment AgenciesLocal GovernmentRetail StoresE-commerceHealth & Human ServicesSoftware & SaaSAerospace & AviationAgriculture
Questions & answers
Multilingual AI receptionist: what buyers ask before they start
What is a multilingual AI receptionist?
It is an AI that serves your business in your customers' languages rather than only yours. Zanus AI picks up the phone, the website chat, the inbox and the web forms, answers from the knowledge you approved, books visits and takes messages in the language each person uses, then writes every conversation onto the customer's record.
Can an AI receptionist speak Spanish and other languages?
Yes. English and Spanish are the pair most US businesses ask of a bilingual AI receptionist first, and the same AI goes much further: calls are answered in the caller's own language, the website chat works in 40 languages, and every voice speaks every language. A caller or visitor simply starts in their language and the conversation carries on in it.
How does the AI know which language to use?
On the phone the caller just talks: there is no language menu, and the AI replies in the language it hears. In the website chat the widget follows the language of the page or asks the visitor. E-mails and web forms are answered in the language they were written in.
Do I need a separate knowledge base for each language?
No. You approve one knowledge base, written in your own language, and every channel answers from it in the customer's. Change an opening hour or untick an outdated page once and the change reaches chat, voice, demos and e-mail together, so no language is left with an old answer.
Is a multilingual AI receptionist the same as a bilingual answering service?
Both serve callers who do not speak English, but a classic bilingual answering service staffs human virtual receptionists in two languages. Here the AI itself answers, in English, Spanish and the caller's own language, books into your calendar and files each call with its transcript. No outside operators handle your calls; your own people step in only when your rules say so.
Can a Spanish-speaking caller reach a colleague who speaks Spanish?
Yes, whenever you want that. The AI routes calls by reason and by language, so a caller who needs a person goes to the colleague whose languages include theirs, and that colleague hears who is calling and why before the call connects. When nobody with the language is free, the AI keeps helping in Spanish and takes a message.
Does a multilingual AI replace interpreters?
Not for everything. It covers the everyday front desk work in the customer's language: hours, directions, bookings, order questions and messages. Interpreting during an appointment, official documents and anything your rules mark sensitive stay with your people or the interpreter you already work with, and the AI hands those over with the details written down.
How much does a multilingual AI receptionist cost?
Zanus AI is priced per company, never per seat, so the whole team shares one subscription. You pick the modules your customers need, such as the phone, the website chat or e-mail, and the plans are listed on the pricing page. The free trial runs 7 days on your own business, with no credit card.
Which channels answer in other languages?
Calls through AI Phone, the website chat and its talking avatar, e-mail, web forms, follow-up and campaign e-mails, product demos, quotes and reminder calls. Each one answers or writes in the language the customer uses, from the same approved knowledge, and everything lands on the same customer record.
What happens to medical, legal or money questions asked in another language?
They go to a person. The AI answers only from the information your business approved, such as hours, directions and how to book, and it hands advice, a diagnosis, eligibility, a legal matter or a financial question to your staff, with the conversation attached so the customer never has to repeat the story.
Can my team read a conversation held in another language?
Yes. A mail in another language is read to you in yours, with its numbers and dates checked, and your reply can leave with the translation beside your own words. A support ticket that arrived in another language can be read in English, and the reply can be proposed in the customer's language.
How fast is a multilingual AI receptionist set up?
In 2 minutes. Lisa reads your website and asks who takes the calls, your hours and the languages your customers speak; every language then draws on the same knowledge at once, with nothing to configure per language. Forward your current number and the AI answers from that moment.
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.