ZANUS FRONT OFFICE FOR HEALTH PAYERS — MEMBER REQUESTS

Member requests that file themselves — appeals intake complete the first time.

An ID-card request at 9 PM, an address change from the spouse, a provider office asking why a claim was denied, a roster update from a medical group, a member who wants to appeal a determination or file a grievance: the AI verifies the caller, files the case with everything your team needs — deadline noted — routes it and keeps the member or the office informed until it is closed. The decision is always a person’s.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed complete, first time

Member, plan, employer group, claim or authorization number, dates of service, what is asked and the member’s own words — captured in the conversation.

Routed by your rules

Address changes to enrollment, claim inquiries to claims, appeals and grievances to the appeals team with the clock started, roster questions to provider relations.

Status updates sent

The member hears when the new ID card shipped and when the appeal was received; the provider office hears when the roster was updated.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own health plan7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A member with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That member stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI decide appeals, grievances or coverage?

Never. It files, routes and informs. Every appeal, grievance, coverage and eligibility decision is a person’s under your process; the AI makes sure the intake arrives complete, on time, and that the member is not left wondering.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own health plan. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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