ZANUS FRONT OFFICE FOR HEALTH PAYERS — MEMBER & PROVIDER LINES
Every member call answered. Every provider verified. From the first ring, 24/7.
The AI answers the member line and the provider line on your menu, in your chosen voices, in up to 40 languages — the January surge, nights and weekends. It verifies the caller by your rules, answers ID-card, in-network and plan-document questions from your approved information, reads back claim status where you authorize it, files the request and transfers determinations, appeals and anything medical to your people with the context whispered in. Abandoned callers get called back.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Phone menu: every ring on your number — answered, transferred, transcribed, reviewed.
What it does
New plan year, deductible resets, “is my doctor still in network”: every member answered at once, in their language — no abandonment rate.
Eligibility, claim status, where to submit, timely-filing rules — the same lookup a thousand times a day, from your provider manual and authorized systems.
Who called, verification passed or not, what was asked, read back, filed or transferred — transcript and summary. Nobody asks the identity questions twice.
Inside AI Phone — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
Programmed by talking. Nothing changes without your yes.
Lisa reads your website, interviews you by voice or by chat — only about what the site does not say — writes every department, and tests it with exam calls before the line opens. Afterwards you change anything by telling her: “in Sales, add: we close at noon on Fridays in August.” A rule can carry dates: “the Christmas greeting until December 27.”
- Your website is the first interview — you answer only what it does not say
- Exam calls before the line opens; every real call reviewed afterwards
- She proposes improvements; you say yes or no. Nothing changes without your yes
- Keep your existing number and your existing phones
From your mobile, tell Lisa what to do with the caller on hold
A person who took a call on his mobile presses a key and tells Lisa: “transfer him to Mary”, “take a message”, “send him to voicemail.” The colleague receiving the transfer can say yes, no, voicemail, message, or the name of a department. Callers who drop in the menu are logged as call-back leads with number and path taken.
- Your whole team works from the phones they already have
- The administrator holds the first phone: an extension that rings in the browser, with hold, transfer, consult, a voicemail inbox and the AI beside him
- Every further person who wants a phone of his own inside Front Office is an operator — forwarding a call to someone’s mobile never needs one
- Hang-ups called back automatically — see Auto-Call below for scheduled calls
Auto-Call — the AI calls THEM
Not only answering. From an automated event (a due date, a ready order, tomorrow’s appointment), a scheduled funnel or a list you upload, the AI calls your registered contacts and announces your message — or talks as an agent: answers the question, moves the appointment, confirms, collects the missing detail.
- “Hi Diane, this is Summit Health Plan: your ID card has been mailed and your coverage starts on the 1st.”
- “Hi Omar, this is Summit Health Plan: open enrollment closes Friday. Would you like to confirm your current plan or schedule a call with an advisor?”
- Triggered by automated events, scheduled funnels or lists
- Announce a message, or act as an agent the member can talk back to
- Call window, attempts, voicemail policy, consent and do-not-call flags — your rules
- Every call transcribed with its outcome; the AI identifies your business at the start
Scheduled Auto-Call comes inside a solution — see pricing. Calling back the hang-ups is part of AI Phone.
When your people are on the call, the AI is in their ear — AI ASSIST
Your operators work with headsets in the phone panel: outbound from to-do lists (yours, or the ones the AI prepares from hang-ups and follow-ups), inbound from the queue. Flip the AI ASSIST toggle and the AI listens to the live conversation and proposes, in real time, what to say — grounded answers in a side panel, each with its knowledge source named. The operator reads and talks — the AI never speaks into the call.
- Outbound from operator to-do lists, inbound from the queue — same panel, same knowledge
- New operators sound experienced on day one; nobody quotes a policy from memory
- Answers appear while the member is still asking — sources shown
- Same knowledge base as every other channel — one truth
- Switch it on only for the calls where you want it
Available on its own — or inside a solution
Questions, answered
Do we keep our member-services and provider-services numbers?
Yes. Your existing numbers stay, including the one printed on the ID card; calls route to the AI first, your representatives first, or any mix by line and by hour — for example, AI at night and on weekends, representatives during hours with AI overflow when the queue builds.
What happens with a coverage question, a denied claim or a medical question?
Your rules decide: transfer to claims, to appeals and grievances or to the nurse line with the context whispered in, take a message for the right team, or read your approved emergency instructions word for word. The AI never says whether a service will be covered, never decides an appeal and never assesses a symptom — it transfers instead of guessing.
Try it free on your own health plan. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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