ZANUS FRONT OFFICE FOR HEALTH PAYERS — AI AVATAR
Your plan greets members face to face — online.
The AI Avatar is a lifelike presenter built into your Front Office: it welcomes members and prospective members to your website, explains how a deductible works, what an explanation of benefits is, how to find an in-network provider and how to use telehealth, speaks with real voice in up to 40 languages, and files the request or books the callback. Not a video. A live conversation with a lifelike AI presenter your members can see.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
Live on a member’s site: Lisa answering face-to-face — grounded pricing answer, one tap to a human.
What it does
A face that explains the welcome packet, where the ID card is, how to pick a primary care physician — before the first claim.
“Connect me with member services” is always there. The avatar hands over with the transcript and the verified identity attached.
Name, face, voice and backdrop — your plan’s colors, your welcome script, another voice for the broker page — configured at your Done-for-You AI Launch.
Inside AI Avatar — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
Next-generation chat, face to face
The chat window becomes a conversation face to face: your AI presenter speaks, listens with barge-in, and shows what it explains — while every word stays grounded in your approved knowledge.
- Real-time speech with barge-in — “speak naturally, interrupt anytime”
- Text, voice, or face-to-face: the visitor chooses
- One tap to a human: “Connect me with a sales rep” is always there
- Claim guard: no source, no claim — now with a face
Your demos get a presenter
The flagship AI Demo gains a human presence: the avatar delivers your approved storyline eye-to-eye, answers live questions from your knowledge, and books the meeting at the end. Viewers toggle the face with a USE AVATAR control — on a slow connection the voice continues seamlessly.
- Narrates the exact pitch you approved
- Live Q&A mid-demo, then resumes the script
- Delivered ~2 minutes after the form fill, any hour
- See AI Demo — the flagship →
A presenter persona, tailored to your brand
At your Done-for-You AI Launch you configure the persona your members meet: name, portrait, backdrop — your office photo, brand color or a transparent stage — and where it appears (sales conversations only, or every chat). Voices are configurable per department.
- Name, face, voice and backdrop set at launch
- Backdrop: office photo, brand color, your own image
- Appears where YOU decide — sales chats only, or everywhere
- Per-department voices included
Available on its own — or inside a solution
Questions, answered
Will members think it is a real representative?
It introduces itself as your plan’s AI assistant. The face makes the conversation easier for older members who abandon portals and apps, and for the languages your center does not speak — it never pretends to be staff, and it never gives medical or coverage advice.
Which solution includes it?
Available on its own or inside a solution. Which solution includes what: see pricing.
Try it free on your own health plan. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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