Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Avatar for Health Payers. An AI avatar for health plan websites, in every language

AI Avatar is an AI avatar for health plan websites: a face in your chat whose lips follow her voice, answering new members by voice or text in their own language. She explains plan terms from your approved pages, opens the page she talks about and hands members to the right department's person.

TRY AI AVATAR FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI Avatar · Tap to talk

Tap to talk

The chat opens with her face above the conversation; Tap to talk starts the voice, and her first line names the page the member is reading.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Give member services its own face and a calm woman's voice.”

Lisa“Member services gets its own face and a calm woman's voice, in the chat, on the phone and in mail signatures. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Health Payers use it

A new member on a senior plan taps her face and asks how to choose a primary care doctor.

A member who speaks Vietnamese hears how an explanation of benefits reads, in Vietnamese, from your own guide.

Asked whether a surgery will be covered, she says member services must answer and offers to pass the question on.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

A talking avatar in the chat widget, same knowledge, same voice, same record
Presents your pages and pictures while it talks
The face of your company on the site, in 40 languages

Add it to AI Webchat or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Avatar does, for every business ›

Works withAI Webchat Lisa, your AI assistant

New members

A talking avatar for new members, in their language

A first visit

Her face waits on the welcome page and greets the member by the page they are reading, in their language.

Plan terms, shown

She explains a term and opens the page about it: the directory, the drug list or the page about ID cards.

A person when it matters

For anything about the member's own coverage she hands over to member services, with that department's face and voice.

Set-up

A multilingual avatar for health plan members in 2 minutes

Choose who speaks

Use Lisa everywhere, or give member services, enrollment and provider services each their own name, one of ten faces and a voice.

Preview the pair

Hear the face speak with its voice as a member would, and adjust the pace or the tone.

Show the face

Tick show a face in the chat, choose how it moves and try the chat yourself as a member.

A week on your site

Run her free on your member website for 7 days with no credit card and read every session she held.

Questions & answers

AI Avatar for Health Payers: questions & answers

Why put an AI avatar on a health plan website?

Many new and older members find an AI video guide to plan benefits easier to follow than a plan document. The avatar answers from the same approved pages as your chat and phone, in the member's language, and passes anything personal to your team.

Will members think the avatar is a representative?

She never pretends to be a person she is not. When she hands a member to member services or enrollment, the face and the name change with the voice, so the member knows who answers now.

Can the avatar tell a member what a claim will pay?

No. She explains how deductibles, copays and explanations of benefits work, from your approved pages. What a member's own claim pays is a question for member services.

Does the avatar need AI Webchat?

Yes. AI Avatar gives the chat on your website a face, and the same names, voices and faces then speak on the phone and in the mail signature, set in one place.

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