Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Webchat for Health Payers. An AI chatbot for health insurance queries, day and night

AI Webchat is an AI chatbot for health insurance queries that answers members, shoppers and provider offices on your website by text or voice, in 40 languages, from your plan pages and approved answers only. It opens the page it talks about, files requests for your team and passes coverage, claims and eligibility to a person.

TRY AI WEBCHAT FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI Webchat · Plan answers

AI chatbot for health insurance queries: greets members by the page they read and answers from the plan's own pages

Plan answers

She greets members by the page they are reading and writes her answer as it arrives, taken from your own website and knowledge, never a guess.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Answer plan questions from our pages; send coverage and claim questions to member services.”

Lisa“I'm answering plan questions from your pages and sending coverage and claim questions to member services as tickets. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Health Payers use it

A member types how to find an in-network dermatologist at 10 PM; the chat opens your provider directory page and explains the search.

A new member asks how to order a replacement ID card; the chat explains the steps and files the request as a ticket.

A worried member asks whether an MRI will be covered; the chat says a person must answer and files it for member services.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Text and voice in one widget on your site, the visitor types or talks; the AI answers in their language
Knows the page the visitor is on and answers from your pages, files, prices and rules
Shows pictures and product screens while it talks; opens the right page of your site and continues there
Captures the lead with a verified e-mail; books appointments from your live calendar; offers your AI Demo
Your people take over any chat live in one click, with the context, not a transcript to read
Instant barge-in: the visitor interrupts and the AI stops; echo and background noise filtered
Optional AI Avatar: the same assistant with a face that talks
Every conversation on the customer's record; chat analytics per page and topic; sessions exportable
Installs with one line on any site, Shopify, WordPress, custom; the widget is yours to brand

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Webchat does, for every business ›

Works withAI Booking AI Avatar AI Demo AI Quoting AI Tickets AI Returns & Warranty AI CRM

Member questions

A health plan website chatbot for members and shoppers

Plan terms in plain words

Coinsurance, out-of-pocket maximum, an explanation of benefits: explained from your own pages, with the page that covers it opened beside the answer.

The right page, opened

Asked about the drug list, the directory or the appeal form, the chat opens that page of your site and introduces it.

Requests that reach a person

A member who asks for a person, or a question the chat must not answer, becomes a ticket or mail for your team.

Written once, every language

Your greeting is written once in English, and each member reads it and hears it in their own language.

Set-up

A chatbot for health plan members in 2 minutes

Paste one line

Your web team pastes one script line into the site theme once, and every member page gets the chat.

Lisa reads your site

She names your plan pages, finds the ones members open most and asks how you want them greeted.

Set what goes to a person

Tell Lisa which questions always go to member services: coverage, claims, eligibility and complaints.

Read a week of chats

Run it free for 7 days with no credit card and read every member session with its outcome.

Questions & answers

AI Webchat for Health Payers: questions & answers

What can an AI chatbot for health insurance queries answer?

Whatever your plan pages and approved answers cover: how a deductible works, where the provider directory is, how to order an ID card, how to file an appeal. A question outside those sources is never guessed at; it is passed to your member services team.

Does the chatbot tell members what is covered?

No. It explains general plan terms from your documents and never says whether a service is covered or what a member owes. Those questions become a ticket or a message for member services, with the whole chat attached.

Can members talk to the chatbot instead of typing?

Yes. With voice switched on, a tap on her picture starts voice chat for health insurance members, which they can interrupt like a person, in their own language. Members who prefer typing keep the text chat.

How is the chatbot added to our member website?

Your web team adds a single script line to the theme of the member website, and the chat appears on every page; member portal chat for health plans works the same way on any portal that accepts a script. It follows the language of the page or asks, and your label, colors and greeting are set by talking to Lisa.

Can our team see what the chatbot answered?

Yes. The Website chat page shows the sessions live and the outcome of each one, an answer, a ticket or a lead, and watching never interrupts the AI. Every session can be searched and exported.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Health Payers ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.