ZANUS FRONT OFFICE FOR HEALTH PAYERS — AI CHAT & VOICE

Website chat that answers the member — not a deflection bot.

Members ask the website what they would ask the member line: is this hospital in network, where is my ID card, how much of my deductible is left, how do I change my primary care physician. The AI verifies the member by your rules, answers from your approved plan information, in text or real voice, in 40 languages — and files the request right there. A determination or a medical question goes to a person when your rules say so.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

Chat — every website conversation, live and past

The real Chat menu: every conversation lands in the same dashboard as calls and emails.

What it does

Answers what members actually ask

“Is Dr. Alvarez in network?” answered from your directory data; copays, deductible status, plan documents, telehealth, premium payment — from your approved information only.

Files the request in the conversation

ID card reissued, address updated, PCP changed, plan documents sent, claim inquiry opened — while the member is still chatting. No “call us”.

Grounded answers only

The claim guard blocks any statement without a source in your knowledge. No guessing whether a procedure is covered or what a symptom means.

Inside AI Chat — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own health plan7 days · no credit card · nothing to install. Give it your website and it is yours to test.

It closes, then hands over clean

The chat gives product answers, runs the demo, builds the quote and books the meeting. Your staff only handles the "needs human" queue.

Full funnel in the chat window
Instant handover with full transcript
Auto dark / light theme, your branding

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Can the chat see a member’s claims or medical information?

It works on the front-office record — contact details, plan named, conversations, requests — and your approved information. Where you authorize it through Connectors, it reads back the status your systems return; it never interprets a claim or a medical record, and it gives member-specific answers only after your verification rules are met.

How does it handle a member who is upset about a denial?

Your rules: open the appeal intake with the member’s words and the deadline noted, offer a callback from appeals and grievances, or hand the conversation to a representative on duty. The AI never argues a determination and never promises an outcome — it files, routes and keeps the member informed.

Try it free on your own health plan. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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