ZANUS FRONT OFFICE FOR HEALTH PAYERS — AI E-MAIL

An inbox that answers itself — on your rules.

“Where is my ID card”, “send me my summary of benefits”, “is this claim paid”, a broker asking for a renewal packet, an HR administrator terminating an employee, a provider office asking where to submit a corrected claim: the member-services and provider-relations inboxes are answered from your approved information, in the sender’s language, after your verification rules are met. Appeals, disputes, roster and contract questions and anything medical are routed to the right team with a draft ready for approval.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

AI E-mail — department inboxes, MY INBOX, the thread and the AI reply

The real Mail menu: department inboxes on the left, the thread in the middle, the AI reply on the right.

What it does

Answers the routine

Plan documents attached, ID card reissued, address updated, premium payment options explained, timely-filing rule quoted from your provider manual — replied in minutes.

Routes the sensitive

Appeals and grievances, denied claims, billing disputes, credentialing and contract questions, anything about a diagnosis or medication — to the right team, thread summarized.

Continues the conversation

The email AI knows the calls and chats of the same member, broker or provider office — no “please confirm your member ID again” loops.

Inside AI E-mail — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

AI E-mail — the mailbox — The mailbox everybody knows: department inboxes, MY INBOX, the thread and the AI reply beside it.

Start free — see it on your own health plan7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Keep Gmail or Outlook. Reply from Front Office.

Each person forwards a copy of his mailbox to his Front Office address and reads and replies in Front Office; a copy stays in his own mailbox; replies go out from your company’s own domain. Nothing to migrate, nothing to cancel.

Your addresses, your domain — members see nothing change
A copy always stays in the person’s own mailbox
A direct connection to Microsoft 365 and Gmail is coming

Mail forwarded from your existing mailbox, answered in Front Office

AI RESPOND — the whole reply written from the thread, the history and the knowledge

AI RESPOND — the whole reply, written for you

Lisa writes the reply from the thread, the member’s history and the company’s knowledge; the person reads it and sends. Ask for changes in plain words. The same knowledge base answers the phone and the chat — one truth on every channel.

Summarise a thread, translate it, read it aloud
“Make a quote for 5 units at 10% discount and attach it” — done, inside that person’s discount authority; above it, the quote waits for approval
Per department: AI drafts and a person approves · AI answers alone · people only

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Can it send without approval?

Only what you allow. Routine answers from approved information, after verification, can go out automatically; everything you mark sensitive — anything touching a determination, an appeal or a member’s health — waits for one click from your staff. The AI never states whether a service will be covered.

Do we keep our member-services email address, and which plan includes email?

Yes. Connect your existing mailboxes — member services, provider relations, broker support; the AI drafts and sends from them under your rules, and every message stays in your inbox and on the record.

Try it free on your own health plan. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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