ZANUS FRONT OFFICE FOR HEALTH PAYERS — MEMBER-SERVICES TRAINING
Representatives trained on your plan documents and scripts — on the line in days.
The same knowledge base that answers members trains your team: verification rules, what an unverified caller may hear, plan documents per employer group, the provider manual, what to say about a denied claim without making a determination, how to open an appeal intake, how to stay calm with a frightened member. New representatives practice real conversations with the AI before their first live shift, and a team assistant answers staff questions all day — including internal procedures members never see.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Training menu: your training library — built from your knowledge tree.
What it does
Role-play with the AI as the caller: the member with a surprise bill, the provider office angry about timely filing, the broker quoted late.
Escalation paths, which team owns which request, which employer’s plan design applies, what a representative may say — on their device, never on public channels.
Change a plan document, a verification rule or a script once; phone, chat, email and training answer the new way the same day.
Inside Team Training — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
Training and operations share one truth
When you update a price or a policy, the phone AI, the chat, the email AI and the training update together. No stale binders.
- Onboard new hires with AI
- Practice conversations before real members
- Inside a solution — see pricing
Team Assistant: every employee gets a private AI
Each team member receives a personal link by email and gets their own private staff chat — on any device, no dashboard login. It answers from YOUR knowledge base, including staff-only pages the public channels can never surface.
- Personal links, sent and revoked from the dashboard — revoking locks out instantly
- INTERNAL-marked pages: answered here, never on website chat, voice or phone
- Every conversation saved with the TEAM badge and the member’s email
- The tutor and the whisperer are the same brain — one knowledge, everywhere
On the floor, in the truck, at the counter
The Team Assistant page opens on the employee’s own phone — internal procedures, staff pricing and escalation rules answered mid-shift, without a dashboard login or an IT rollout.
- Works on any device — personal link, no install
- Personal links for every team member
- Same claim guard: grounded answers only
Available on its own — or inside a solution
Questions, answered
Does this cover compliance and script training?
It trains anyone on the knowledge you load — verification scripts, approved wording, escalation rules, plan documents, provider manual, internal procedures. Your compliance team writes the content; the AI only teaches what you approve, and the training stays in step with what the AI itself says on every line.
Which solution includes it?
Available on its own or inside a solution. Which solution includes what: see pricing.
Try it free on your own health plan. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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