Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Team Training for Health Payers. Member services representative training, taught by Lisa

AI Team Training delivers member services representative training from your own procedures: your best supervisor explains the job once, by talking or typing, and Lisa teaches it to every new hire chapter by chapter. The trainee asks questions at any moment, answers a spoken test, and the attestation is signed.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Team Training · Progress

Progress

Who finished each training and who is still in progress, so a supervisor knows who is ready for the phones.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Add a chapter on handling a member who asks for a grievance.”

Lisa“Here is the new chapter on handling a grievance request, shown before and after. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Health Payers use it

Seasonal staff hired for open enrollment play the onboarding book on a personal link before their first shift.

A trainee interrupts the chapter on appeals and asks what counts as an expedited request; Lisa answers from the book.

The training manager exports every attestation of the season in one file.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Courses generated from your own material
Quizzes and progress per person; transcripts and results exportable
Updated when your knowledge changes

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Team Training does, for every business ›

Onboarding

Call center onboarding for health plans, explained once

Your procedures as books

Member calls, provider calls, appeals and grievances: each procedure becomes a book in the order of the job.

Taught by Lisa

Lisa teaches section by section while the screen shows the picture, the page or the document of that section.

A spoken test

When the last chapter ends, Lisa puts the test questions to the trainee aloud and checks each reply against the lines you wrote.

Set-up

Seasonal enrollment staff training in 2 minutes

Start from a chapter

Begin with the pre-made onboarding chapters or write the first one by talking to the assistant.

Link your documents

Attach the provider manual page, the form or the video each section talks about.

Invite the new hires

Send each trainee a personal link by e-mail, in the language they speak.

Train a class free

Train your first class during the 7-day free trial, no credit card, and read every attestation.

Questions & answers

AI Team Training for Health Payers: questions & answers

How long does it take to build a training for new representatives?

You explain the job once, typing or talking to the assistant, in chapters and sections. Each change comes back before and after, in your own words, and the book changes only on your yes.

Can trainees ask questions during the training?

Yes. They interrupt, ask, or say repeat. Lisa answers from the training book first and then from your plan's internal knowledge; a question neither covers is written down for the training manager.

Do new hires need a login?

No. Each trainee plays the book on a personal link that lasts seven days, on any device; a link that ran out asks for more time, granted in one click.

Is there a record of who completed the training?

Yes. The training records for member services show who played which book and how the spoken test went, and the attestation carries the trainee's name, the date, the chapters heard and the result.

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