Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Call Desk for Health Payers. Your representatives' queue and browser phone in one place.

AI Call Desk gives member-services and provider-services representatives a work queue and a phone in the browser, calling from your plan's number. The queue lists who to call and why: the member waiting on an appeal callback, the broker with a census question. Every member or provider call is transcribed onto that record live, and two dictated lines after it become the representative's next step.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Call Desk · The work queue on the operators' desk

AI Call Desk — The work queue on the operators' desk, real Zanus AI screen

You talk. Lisa sets it up.

You“Put appeal callbacks at the top of the queue, sorted by deadline.”

Lisa“Done: appeal callbacks now sit at the top of the representatives' queue, sorted by response deadline.”

Any setting, in any module · applied only on your yes

How Health Payers use it

A representative opens the morning queue and sees six appeal callbacks, each with the original call summary and the deadline.

A provider-relations rep calls a billing company from the browser, and the transcript lands on the office's record as she talks.

After a call about a newborn, the representative dictates two lines and the dependent-change follow-up is scheduled for her.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Work queue: who to call, why, from which conversation, prepared by Front Office
Phone in the browser, calling from your company number
The call transcribed into the customer's story as it happens
Two dictated lines after the call → the next step proposed and scheduled
AI Assist on calls available on top: live suggestions from your knowledge while your person talks

Add it to AI Phone or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Call Desk does, for every business ›

Works withAI Phone AI CRM AI Assist on calls AI Quoting AI Booking AI Follow-up

Questions & answers

AI Call Desk for Health Payers: questions & answers

Can member-services representatives call from a browser instead of a desk phone?

Yes. AI Call Desk is a phone in the browser that calls from your plan's number. Each representative works from a prepared queue, and calls are transcribed onto the member's record as they happen.

What does the work queue show a member-services representative?

Each entry names the member, broker or provider office to call, the reason and the conversation it came from. A callback request from an abandoned call, an appeal intake that needs follow-up or a broker question appears with its context.

Do representatives still type call notes after each member call?

No. The call is transcribed into the record as it happens, and two dictated lines after the call propose the next step and schedule it for the representative.

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