Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Time Machine for Health Payers. A grievance case timeline for health plans, from the records

AI Time Machine builds a grievance case timeline for health plans from your own records: ask the Team Assistant about a member's complaint and every call, e-mail, ticket and document lines up at its date. Each moment opens as it lives, with a recap built from the record, and the timeline decides nothing.

TRY AI TIME MACHINE FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI Time Machine · Ask, then see

Grievance case timeline for health plans: ask the Team Assistant, then open the dated moments in order, real screen

Ask, then see

Ask the Team Assistant about a member's case, then open the dated moments the answer gathered, in order.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Show me everything about this member's complaint since January.”

Lisa“Here are the dated moments of the complaint since January, calls, e-mails and documents, in order. Open the timeline?”

You talk. Lisa sets it up. Applied only on your yes.

How Health Payers use it

A grievance coordinator asks about a member's complaint and sees the three calls, the e-mail and the letter in order.

An appeal letter dated in March but filed in May stands in March on the timeline.

An account manager prints the employer group account history on your letterhead before the renewal meeting.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

The TIME MACHINE button: the count of dated moments an answer gathered
Lanes: mail, mailboxes, documents, calls and bookings, records, calendar, pictures
The jog knob: first, previous, play, next, last, by moment, day, week or month
The pane: the moment as it lives, the passage lit
A recap per moment: built from the record itself
Dates in the file: a document at the date written in it
Refresh from the records: what came after, marked new
Print the story: the chronology on your letterhead

Add it to AI Team Assistant or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Time Machine does, for every business ›

Works withAI File Cabinet AI Chat for your team AI E-mail AI Calls Transcripts

The timeline

An appeal history timeline built from the records

One lane per kind

Mail, documents, calls, records and the calendar, each in its own lane, every moment a marker at its date.

The moment as it lives

The e-mail's text, the letter's page with the passage lit, the call's transcript or the ticket.

A recap per moment

Each moment carries a recap from the record, so a reviewer knows what happened without reading every page.

Set-up

A member contact chronology in 2 minutes

Ask the Team Assistant

Ask about a member, a complaint or an employer group in your own words.

Press the button

The Time Machine button shows how many dated moments the answer gathered; press it to open them.

Move through the case

Step by a moment, a day or a month, or press play to move from one moment to the next.

Try it on real cases

Open the timelines of your own cases during the 7-day free trial, with no credit card.

Questions & answers

AI Time Machine for Health Payers: questions & answers

Where do the moments on the timeline come from?

From your own records: the calls, e-mails, tickets, documents and bookings the Team Assistant gathered. Each recap is built from the record, nothing read from a model's memory.

Does the timeline decide the outcome of a grievance?

No. It lays out what happened and when. The decision on a grievance or an appeal stays with the people who handle it.

Is a document shown at the date it was filed?

No. Each document is placed at the date it carries, so a letter dated in March stands in March even if it was filed in May.

Can the timeline be printed for a case file?

Yes. The whole chronology prints on your letterhead, every moment in order with its recap, ready for the review meeting or the member's case file.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Health Payers ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.