AI Tickets for Churches. Prayer request management for churches, answered by people
AI Tickets is prayer request management for churches: every request from a call, the website chat, an e-mail or a form becomes a ticket with the person's own words on it. Set pastoral care to one person and the AI never answers a care request; building questions can still be answered from your knowledge.
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7 days free · per company, never per seat · nothing to install
Who answers
Each department sets its own rule, a person alone or the AI suggesting, plus its reply-time promise and threshold.
Easy setupSet up everything just by talking to Lisa AISee how ›You“How many care requests are pending, and who holds the oldest one?”
Lisa“Five are pending in pastoral care. The oldest, a home visit request from Sunday, is held by the associate pastor. Shall I open it?”
You talk. Lisa sets it up. Applied only on your yes.
How Churches use it
At eleven at night a member asks for a pastor to visit her mother in hospital; the ticket waits in pastoral care for the pastor.
A recovery group reports the hall heater is out before Tuesday; the ticket goes to facilities with the chat attached.
After the finance office explains how to request a giving statement, it sends that answer to the knowledge for review.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
- Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
- The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
- Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team
Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Tickets does, for every business ›
Works withAI PhoneAI WebchatAI E-mailAI Web FormsAI Returns & Warranty
Care and building
Pastoral care requests and building requests in one list
Every channel
At the church office request desk, calls, chats, e-mails and forms open tickets in one list, each one marked with the channel the member used.
The person's words
A call's transcript, a chat turn by turn or the form as it was sent, so the pastor reads the request as it was given.
Priority and holder
Normal, High or Urgent on each ticket, and one selector hands it to a colleague; the list shows who on staff holds what.
Answers that teach
When the office answers a building question, it can send that answer to the knowledge for review, and the AI uses it the next time.
Set-up
Church care request tracking in 2 minutes
Name the departments
Pastoral care, safeguarding, facilities and the office, each with the people on staff who may see its tickets.
Set who answers
One person for pastoral care and safeguarding; for church facility requests, the AI proposing and a person sending at the facilities desk.
Write the promise
Tell Lisa the reply time each department keeps and the signature its answers carry to members.
Open the first tickets
On the free week, card not needed, read every ticket the phone, the chat, the mail and the forms opened.
Questions & answers
AI Tickets for Churches: questions & answers
Does the AI answer prayer requests itself?
Not when pastoral care is set to one person. The AI then only receives the request, opens the ticket with the person's own words and tells them when to expect a reply, from the department's hours. Prayer and counsel come from your people.
Who can read safeguarding or care requests?
Only the staff of that department. Give safeguarding its own department set to one person, and others in the church office never see those tickets, because each person sees only the tickets of their own departments.
How does the person who asked hear back?
By e-mail, with the ticket number in the subject, signed as the department or as the pastor who wrote it; their reply lands back on the same ticket for the care team.
Can the church office promise a reply time?
Yes. Each department keeps its own promise, four working hours unless you change it, and a ticket past the promise is marked in the list so no member's request is forgotten.
Can two requests from one family be joined?
Yes. Merge joins two tickets from the same person about the same need, with both conversations kept, and an internal note lets staff talk about it without the family seeing a word.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Churches ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
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