ZANUS FRONT OFFICE FOR MORTGAGE & LENDING — BORROWER REQUESTS

Borrower requests that file themselves — nights and weekends included.

A payoff statement request from a title company at 6 PM, an insurance binder to update, an address change, an escrow question, a status question the AI could not answer, a complaint about a delayed closing: the AI identifies the borrower by your rules, files the request with everything the desk needs, routes it to the right team — servicing, processing, the loan officer, the manager — and keeps the borrower informed until it is closed.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed complete, first time

Borrower, loan number as stated, property, what exactly is asked, deadline, who is asking — captured in the conversation, no callback to ask again.

Routed by your rules

Payoffs to servicing, conditions to the processor, letters to the loan officer, complaints to the manager, hardship to a licensed person — with the transcript.

Status updates sent

The borrower or the title office hears when the payoff statement was sent or the change was made — automatically, on the channel they chose.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own lending office7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A borrower with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That borrower stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI state balances, waive fees or approve anything?

Never. It files, routes and informs. It states no balance or payoff figure, changes no loan term, waives nothing and decides nothing; a borrower in payment trouble reaches a licensed person the same hour. The AI makes sure the request arrives complete and the borrower is not left wondering.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own lending office. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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