Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Call Desk for Mortgage & Lending. Assistants call from one queue, on the office number.

AI Call Desk gives your loan officer assistants and processors a work queue prepared by Front Office and a phone in the browser that calls from your office number. Each entry says who to call and why: the borrower missing an appraisal deposit, the agent waiting for a letter, the hang-up from this morning. Calls are transcribed into the borrower story as they happen.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Call Desk · The work queue on the operators' desk

AI Call Desk — The work queue on the operators' desk, real Zanus AI screen

You talk. Lisa sets it up.

You“Put every borrower who hung up in the assistant's queue, newest first.”

Lisa“Done: hang-ups now land in the assistant's queue, newest first, each with the borrower record and what they were calling about.”

Any setting, in any module · applied only on your yes

How Mortgage & Lending use it

During month-end closing week, the assistant works one queue of signings to confirm, each linked to the conversation behind it.

A loan officer working from home calls a borrower from the browser, and the caller ID shows the branch number.

After a call with an agent, the assistant dictates two lines and the AI schedules the letter follow-up for noon.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Work queue: who to call, why, from which conversation, prepared by Front Office
Phone in the browser, calling from your company number
The call transcribed into the customer's story as it happens
Two dictated lines after the call → the next step proposed and scheduled
AI Assist on calls available on top: live suggestions from your knowledge while your person talks

Add it to AI Phone or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Call Desk does, for every business ›

Works withAI Phone AI CRM AI Assist on calls AI Quoting AI Booking AI Follow-up

Questions & answers

AI Call Desk for Mortgage & Lending: questions & answers

Can loan officers call borrowers from a browser phone?

Yes. The browser phone calls from your office number, so borrowers see your lending office rather than a personal cell. The assistant never types call notes: each call lands transcribed on the borrower's record.

What goes into the assistant's call queue?

What Front Office prepares: callbacks, hang-ups, borrowers with open checklist items and agents waiting on an answer, each with the reason and the conversation behind it. The assistant calls instead of digging through voicemail.

Can the desk get help during a live borrower call?

Yes, with AI Assist on calls added. Checklists and routing rules appear on the assistant's screen while the borrower talks, and the AI itself stays off the line.

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