Winner CES 2026 · ISE 2026 · TMCnet 2026

AI E-mail for Mortgage & Lending. The AI email responder for mortgage brokers' inboxes

AI E-mail is an AI email responder for mortgage brokers and lenders: Lisa reads every message sent to your lending inbox, attaches it to the borrower's record, sorts it to the right desk and drafts the reply from your approved information. You choose per desk whether she sends routine answers herself or a loan officer approves first.

TRY AI E-MAIL FREENo credit card · Ready in 2 minutes

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI E-mail · Who answers

Who answers

For each desk you decide whether Lisa answers and sends, writes for a person's approval or leaves the writing to your team, with a response time.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Hold every e-mail about rates, hardship or complaints for a loan officer.”

Lisa“Mail about rates, hardship or complaints will wait in Needs you for a loan officer, with my summary and a draft. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Mortgage & Lending use it

A borrower e-mails two pay stubs at 11 PM; the reply saying they arrived is drafted and waits in Ready to send.

A title office writes asking who handles Friday's closing; the reply naming the right desk goes out under your rules.

A borrower writes about losing a job; the thread goes to Needs you for a licensed person, with Lisa's summary on top.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Your own sending domain, set up and warmed for you; replies land in Front Office, not in a personal inbox
Drafts and answers from your approved knowledge, in the customer's language; approve each one or let it send under rules you set
Take over any thread and send from your own address; connect your Google or Microsoft mailbox for personal mail
Every thread on the customer's record; a reply stops any running follow-up and alerts the owner
Templates written from your knowledge; deliverability report, bounces, complaints, engagement
Attachments, quotes and confirmations sent from the same place; nothing typed twice

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI E-mail does, for every business ›

Works withLisa, your AI assistant AI Follow-up AI Quoting AI Booking AI Tickets AI Returns & Warranty

The inbox

Borrower email replies, desk by desk

One desk per job

Purchase, refinance, processing and closings can each have their own address, colour and count of open threads, and every message lands on the right one.

An answer already written

For most messages the reply waits in Ready to send; the assistant reads it, changes a word if needed, sends it, and the next one opens.

Only what needs a person

Needs you gathers the mail that needs a decision, across the desks and the personal mailboxes, each with Lisa's proposal beside it.

Bulk mail out of the way

Rate sheets, newsletters and notifications leave the desk, read once for a borrower hiding inside them, so a real question is pulled back and answered.

Set-up

The AI email responder for mortgage brokers in 2 minutes

Add your office addresses

Add the addresses borrowers and partners write to, such as your main inbox and your processing address, and the desk each one lands on.

Connect personal mailboxes

Each loan officer connects a mailbox or forwards a copy; Lisa walks them through it one step at a time and runs the test.

Choose who answers

Tell Lisa which desks she may answer alone and which wait for a person; each change is shown before and after and applied on your yes.

Read a week of drafts

Run it free for 7 days on your own mail and read every answer Lisa prepared, sent or held for a loan officer.

Questions & answers

AI E-mail for Mortgage & Lending: questions & answers

Can AI answer a mortgage office's e-mail?

Yes. Lisa reads each message, finds the borrower, sorts it to the right desk and drafts the answer from your approved information, in the borrower's language. Routine threads can be sent by her; rate, qualification, hardship and complaint threads wait for your licensed team.

Does the AI send e-mails without a loan officer's approval?

Only where you allow it. As shipped, Lisa drafts and a loan officer approves: each reply sits in Ready to send until someone clicks. With mortgage inbox automation, a desk moves to Lisa answers and sends only when you decide it should.

Will the AI ever send wire instructions by e-mail?

Not if you set the rule, and you should on day one: a never rule keeps wiring details out of every reply, and any mail about a wiring change goes to Needs you for your closer to handle.

Can each loan officer connect their own mailbox?

Yes. Beside the shared inbox for loan officers, each person connects their mailbox whole or forwards a copy, and chooses which folders Lisa may read. Mail sent from here leaves from that person's own address and lands in its Sent folder.

Do replies go out in the borrower's language?

Yes. The AI email assistant for lenders answers a borrower who writes in Spanish or Vietnamese in that language. When your assistant writes by hand, Also in adds the translation beside the text as written.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Mortgage & Lending ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.