Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Tickets for Marketing Agencies. Client request tracking for marketing agencies, nothing lost in inboxes

AI Tickets is client request tracking for marketing agencies: every change request, question or problem a client sends by phone, chat, mail or form becomes a ticket with the whole conversation on it. The AI answers from your knowledge when it is sure enough; below your threshold the ticket waits for the account lead, and nothing is guessed.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Tickets · Ticket

Client request tracking for marketing agencies: the client identified and the conversation, real Zanus AI screen

Ticket

Open a client's ticket to see who they are, a link to their full history and the request in their own words, before anyone writes back.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Promise clients an answer within one working day.”

Lisa“Tickets will promise an answer within one working day, and the confirmation mail will say so. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Marketing Agencies use it

A client calls asking for a new banner size; the ticket opens with the transcript and lands in the account team's department.

Someone asks by mail where the monthly report lives; the AI is sure enough, answers from your knowledge, and the rating says it helped.

Two mails from the same client about the same launch become one ticket with both conversations kept, held by one person.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team

Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Tickets does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Web Forms AI Returns & Warranty

One list

Client ticketing for agencies, from every channel

Phone calls

When a client needs a follow-up the AI opens the ticket, and the transcript lands on it with Listen for the recording.

Chat and web forms

The chat turn by turn, or the form's answers with the contact attached, and the answer back in the chat while the client is there.

Mail

A client mail becomes a ticket as it was written; the reply carries the ticket number and lands back on the same ticket.

By hand

+ New ticket for a request taken on your mobile or in a meeting: type or dictate it, and it sits on the client's story.

The team

Agency change request tracking for a small team

Priority

Normal, High or Urgent on every ticket, read by the AI from the client's words and shown beside the channel.

Merge and notes

Two tickets about the same thing become one with both conversations, and an internal note stays out of the client's sight.

Closes by itself

A ticket the client has not answered in the days you set closes by itself, and a month of answered tickets exports to CSV.

Questions & answers

AI Tickets for Marketing Agencies: questions & answers

How does a help desk for marketing agencies keep track of client requests?

In one list instead of four inboxes. Each call, chat, mail and form from a client opens a ticket marked with its channel, with the client identified, the earlier tickets and the whole conversation on one screen.

Does the AI answer clients by itself?

Only when it is sure enough: a slider from 50 to 95 percent, 75 by default, sets the score below which it never sends. Per department, the AI answers alone, proposes for a person to send, or a person answers.

Can each account team see only its clients?

Each person can be set to see only the tickets of their own departments, and a ticket is handed to a colleague with one selector; the list shows who holds each one.

How long do agency client support requests wait for an answer?

As long as your promise, 4 working hours by default: the AI tells the client at the open, a ticket past the promise is marked in the list, and the person holding it is told.

Does the AI learn from our team's answers?

After a person answers, the page asks whether the answer was for this client only or for the knowledge; an answer sent to the knowledge waits in Auto-Retraining for your review.

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