ZANUS FRONT OFFICE FOR CALL CENTER — CASES FROM THE PANEL

The case filed from the panel, complete — while the caller is still talking.

The fault, the claim, the dispute, the request for a supervisor: today the operator types it after the call and the next desk calls the caller to ask again. Here the AI drafts the case in the panel as the conversation happens — account, what happened, when, priority, documents requested — the operator confirms with one click, it is routed to the right desk with the recording and the transcript, and the caller gets the status updates until it is closed.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed complete, first time

Caller, account, what happened, when, what was promised — captured from the conversation itself; the operator reviews, not retypes.

Routed by your rules

Billing to billing, faults to technical, claims to the claims desk, complaints to the supervisor — recording, transcript and priority attached.

Status updates sent

The caller hears when the case moves or closes — automatically, in their language — so they do not join the queue to ask.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own business7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A caller with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That caller stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI decide the case?

Never. It drafts, files, routes and informs. A refund outside policy, a claim decision, a regulated determination or an exception is a person’s decision — the AI makes sure it arrives complete and the caller is not left wondering.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own business. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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