AI Tickets for Call Centers. A call center ticketing system fed by every call
AI Tickets is a call center ticketing system for the cases a call cannot close: the AI opens the ticket from its own calls with the transcript and Listen, and operators open one with + New ticket, typed or dictated. The caller is told when to expect the answer, and the floor sees every ticket past that promise.
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7 days free · per company, never per seat · nothing to install
Held for a person
The ticket opens with the caller identified, the conversation, and what the AI found and what is missing, with the answer box beside it.
Easy setupSet up everything just by talking to Lisa AISee how ›You“Give technical tickets a promise of 2 working hours.”
Lisa“Technical tickets will promise an answer within 2 working hours, said at the open and in the confirmation e-mail. Apply?”
You talk. Lisa sets it up. Applied only on your yes.
How Call Centers use it
A billing dispute needs a manager; the operator dictates it into + New ticket before hanging up, the caller's earlier tickets beside it.
On overflow the AI takes a dropped-line complaint and opens it as High for technical, with Listen for the recording.
A caller rings again about the same fault and hears the open ticket quoted, so no second ticket fills the queue.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
- Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
- The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
- Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team
Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Tickets does, for every business ›
Works withAI PhoneAI WebchatAI E-mailAI Web FormsAI Returns & Warranty
Cases from calls
A call center ticketing system that starts on the phone
Opened from the call
The AI opens the ticket when a caller needs follow-up; the transcript and Listen arrive on it shortly after the call ends.
Opened by an operator
+ New ticket takes the case typed or dictated, on the caller's story, before the operator moves on to the next call.
Department and priority
Read from the caller's words: Normal, High or Urgent, for billing, technical or whichever department owns the case.
One conversation, one ticket
A second question raised in the same call or thread lands on the ticket it opened, never on a copy.
Until it is closed
Call center case management that keeps its promise
The promise
Each department sets its reply time in working hours or working days, and the caller hears it when the ticket opens.
Answered from knowledge
When the AI is sure enough, it replies by e-mail from your knowledge base; when it is not, an operator decides.
Learning from answers
After an operator answers, the page asks whether the answer was for this customer only or for the knowledge, and Auto-Retraining waits for review.
AI Tickets for Call Centers, trade by trade
By industrySoftware & SaaSTelecom & Internet ProvidersUtilitiesBanks & Credit UnionsInsurance CarriersHealth PayersRetail StoresE-commercePassenger TransportationHardware & ElectronicsLaw FirmsMedia Companies
Questions & answers
AI Tickets for Call Centers: questions & answers
Can a phone call open a ticket automatically?
Yes, that is phone support ticketing: when a caller the AI is helping needs a follow-up, it opens the ticket and the transcript lands on it a minute later, with Listen for the recording. An operator opens one by hand with + New ticket, typed or dictated.
Who answers a call center ticket?
You choose per department: the AI alone when its confidence reaches the bar you set, the AI proposing and a person sending, or a person. Below the bar the ticket waits in Manual review, and nothing is guessed.
How are duplicate tickets avoided?
Good call center ticketing software stops duplicates at the source: a second ask from the same call, chat or mail thread lands on the ticket it opened. A caller with an open case hears it quoted, and two tickets from one person about the same thing can be merged.
Does the caller know when the answer will come?
Yes. The AI tells the caller at the open, from the department's hours, and the confirmation e-mail repeats it with the ticket number. A ticket past the promise is marked in the list and its holder is told.
Can supervisors see the case load?
Yes. The call center help desk list shows what needs a person, what the AI answered alone, what is overdue and who holds each ticket, with the median time to the answer over 30 days and a monthly export.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Call Centers ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
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