Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Booking for Call Centers. Call center appointment scheduling before the caller hangs up

AI Booking adds call center appointment scheduling to every line: operators book by hand and AI agents book on their own calls, into the same free slots of one book. Technician visits respect the postal codes you serve and the travel time between jobs, and the confirmation leaves while the caller is still listening.

TRY AI BOOKING FREENo credit card · Ready in 2 minutes

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Booking · Service rules

Call center appointment scheduling: a visit at the customer's place, its turn and rest set once, real Zanus AI screen

Service rules

At your place or at the customer's, the arrival interval, the turn and the rest after it: set once, and every booking follows it.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Technician visits only in postal codes we serve, with travel time between visits.”

Lisa“Technician visits will be offered only inside your postal codes, with travel time kept between visits; other addresses become callbacks. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Call Centers use it

An internet provider's operator books a technician for Thursday morning, with travel time kept between the visits in that area.

An insurance caller needs an adjuster; the operator opens the adjuster's agenda and books tomorrow afternoon while the caller is still talking.

At night the AI agent books into the same calendars, under the same rules, as the day operators.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Booking inside the phone call, the chat, the e-mail and the form, plus a booking page
By service and location: the AI offers the menu, then only the free slots of your live calendar
Google / Outlook calendar connect; availability rules; buffers
Confirmation and calendar invite e-mailed automatically; reminders; reschedule by reply
Field visits with travel time; several providers with their own calendars

Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Booking does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Web Forms Lisa, your AI assistant

Booked on the call

Call center appointment scheduling into one book

Free slots only

Only times that are really free are offered: the service's hours, bookings already taken, closures and the busy times of your connected calendar.

At the customer's address

The job's address comes first, and the postal codes and travel time between visits are respected by every operator who books.

Providers and locations

Each technician, adjuster or advisor keeps their own hours and services, and each location keeps its own timezone.

Confirmed on the spot

The confirmation leaves before the call ends, and the guest can be verified by the caller's number, a texted code or a verified e-mail.

Ready in 2 minutes

Appointment booking for call centers in 2 minutes

Name the services

Tell Lisa the visits your floor books and the callback scheduling it needs: how long each one lasts and who serves it.

Add the area

Give the postal codes you serve, and travel time between visits is kept for every field appointment.

Connect calendars

Link the work calendar you already use, so its busy times are never offered to a caller on the phone.

Book a test

Book one visit by hand and one through the AI, then run the 7-day trial on your floor with no credit card.

AI Booking for Call Centers, trade by trade

By industrySoftware & SaaS Telecom & Internet Providers Utilities Banks & Credit Unions Insurance Carriers Health Payers Retail Stores Passenger Transportation Hardware & Electronics Law Firms Media Companies Travel Agencies

Questions & answers

AI Booking for Call Centers: questions & answers

Can operators book appointments during a call?

Yes. Operators book appointments during the call by hand, into the free slots of the book, with their own word standing as the caller's verification, and the confirmation goes out at once. The AI agents book into that same book on the calls they answer.

Can technician visits include travel time?

Yes. For technician visit scheduling at the customer's address, the postal codes you serve and the travel time between visits are kept. A job address beyond those postal codes turns into a callback for your team instead of a booking.

Can each technician or adjuster have their own agenda?

Yes. Every technician or adjuster is set up with the services they cover, the places they cover them and their own hours, and a day off blocks only their agenda. One linked to a login sees only their own day.

Do callers get reminders before the visit?

Yes. A reminder follows the confirmation by text, e-mail or both, as many hours ahead as you set. A visit nobody turned up for is marked NO-SHOW after the grace period, and one polite re-book message goes out.

Does it work with the calendar we already use?

Yes. Connect your work calendar: its busy times are read every five minutes and never offered to a caller, and each booking is written there as an event.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Call Centers ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.